Ignite by Hatch User Reviews

Name: Ignite by Hatch
Rating: 3.66667 (6 reviews)

Hatch, Inc.

Customer Experience

Positive experience11.8% of reviews

Neutral17.6% of reviews

Negative experience70.6% of reviews

~ Based on 17 written reviews from the US App Store.

Is Ignite by Hatch Safe?

Not enough ratings yet to assess Ignite by Hatch.

Is Ignite by Hatch Legit?

Ignite by Hatch appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Ignite by Hatch is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Asome

I work with kids and all my kids play ignite on a daily basis schedule and all my kids love it very much the best game ever I would recommend

Philip Cheeseman

2 years ago

Horrible

We have been using this app for a year and it crashes all the time. It doesn’t track the correct play time for the students. The standards are WAY higher than appropriate.

Ms. Tired

4 years ago

Doesn’t work properly

Great app when it works. School wanting to use it but it will only work on my phone but not on my child’s tablet. Freezes on preparing to ignite screen.

shelly5665

5 years ago

Response from developer

Hi there, thank you for your review. We are sorry to hear you are having trouble on the tablet. We suggest ensuring your app and device are using the most up-to-date software and restarting the device, but if this does not fix the problem, please contact our Technical Support team at 1-800-624-7968, option 4. We would appreciate the opportunity to make things right and look forward to hearing from you!

The app keeps crashing

I was hoping to use this app for my students but it keeps crashing. The farthest I can get is to the login screen and then the app closes. It does this only on my android tablet however. The app works perfectly fine on my iPhone. I believe the Android is on a windows 8 processing system which is above the minimum needed. I just really wanted to be able to use the app because it seems like a great idea for students. I hope this is fixed soon.

hopeful eye

5 years ago

Response from developer

Hi! Thank you for reaching out; we are sorry to hear the app is not working properly. We suggest ensuring you have the latest version of the app and restarting the device you are using, but if this does not fix the problem, it may be best resolved by contacting our Technical Support team at 1-800-624-7968, option 4. We look forward to connecting with you!

Doesn’t load

Have tried everything to get this to load so my kid can play. Goes to where you touch the robot and the next screen says it’s loaded to 100% and nothing happens. I’ve emptied all my caches and wiped history, uninstalled and reinstalled, restarted my phone, and nothing works to resolve the issue.

lilysmom91215

5 years ago

Response from developer

Hi there, we are sorry to hear the app is not working properly. This issue may be best resolved by contacting our Technical Support team at 1-800-624-7968, option 4. We apologize for the inconvenience and look forward to hearing from you!

Malfunction

Can not get pass the first two skills. Keeps starting over and shows no progress of what my child has done

Cheri d' amour

5 years ago

Response from developer

Hi there, thank you for taking the time to leave a review! we are sorry to hear the app is not working properly. We suggest restarting the device you are using, but if this does not fix the problem, it may be best resolved by contacting our Technical Support team at 1-800-624-7968, option 4. We look forward to hearing from you!

Won’t work on iPad Air 2

I can’t even rate this app for what its worth because every time I go to open the app. The app says no network connection but that is impossible if I can watch YouTube and play other games while waiting on this app to open.

Belly Hope

6 years ago

Response from developer

Thank you for your review! We are sorry to hear you are having trouble with the app. This issue may be best resolved by contacting our Technical Support team at 1-800-624-7968, option 4. We would appreciate the opportunity to make things right and look forward to helping however we can.

Review

This app need fixed my daughters teacher recommended this app very educational I actually like this app very much .what I do not like is that some times the app exits out when she’s logged on already .at first it wouldn’t work on her iPad ,now it works for a lil bit before exiting out on her and she gets upset. But over all the app it self is great I rather my child be on her learning then on YouTube.

arimom27

6 years ago

Response from developer

Thank you for your review! We are glad you are enjoying the app and are sorry to hear you've had trouble with it. If this issue persists, it may be best resolved by contacting our Technical Support team at 1-800-624-7968. If there is ever anything else we can help you with, please do not hesitate to contact us at HatchHelp@hatchearlylearning.com. We look forward to connecting!

Crash alert!

Downloaded the app on iPad mini 2. Couldn’t even load the title screen without crashing. Submitted several tickets to the developer asking for help. No response. Deleted app and had no choice but to allow my 3 and 4 year old to use the app on my cracked-screen iPhone.

Waited a week. It looks like there was an update. Reinstalled on iPad. Plays for a bit but then crashes again. Please fix this.

Ash is Mom

6 years ago

Response from developer

Thank you for leaving a review! We are sorry to hear you are having trouble with the app. This issue may be best resolved by contacting our Technical Support team at 1-800-624-7968, option 4. If this is who you are having trouble reaching, please feel free to email us at HatchHelp@hatchearlylearning.com and we will follow up with you. We look forward to helping in any way we can. Thanks again!

App crashes on iPad

As others have said, app doesn’t even start up on iPad. Works on iPhone but I would prefer it to work on the iPad because that is my son’s device. I checked compatibility and it should work. There doesn’t seem to be a fix. Reached out to customer support but no response yet...

darzzie

6 years ago

Response from developer

Thank you for taking the time to leave a review! We are sorry to hear about your trouble. This issue may be best resolved by contacting Technical Support at 1-800-624-7968, option 4. If this is the number you are having trouble reaching, please email us at HatchHelp@hatchearlylearning.com and we will follow up with you. We would appreciate the opportunity to make things right and hope to hear from you soon!

Malfunction

Tried opening app several times now. You hear music pink screen than music stops and nothing pops up to log in. I checked for an update and there is no update at this time. I hope this can be fixed soon. My daughter has to quarantine and I’d rather she use this app so her teacher can track her progress.

RayasMom13

6 years ago

Response from developer

Thank you for your review! We are sorry to hear you're having trouble with the app. This issue may be best resolved by contacting our Technical Support team at 1-800-624-7968, option 4. We look forward to helping however we can!

Customer support terrible

Lots of issues. Longs phone lines. No call backs. Very disappointed. Really wanted this app to work.

Brouwer9400

6 years ago

Response from developer

Hi! Thank you for your review. We are sorry to hear about your experience and would appreciate the opportunity to make things right. Please email us at HatchHelp@hatchearlylearning.com detailing the issue and we will follow up with you. Thanks for your time!

Getting started

Every time you click add child info it goes to the hatch website with the parent portal and it shows the child’s pic and profile and its correct so when I go back to click add child it sends me right back. It will not progress at all or sync like it’s suppose to. Very frustrating and a such a setback.

jaymommy420

6 years ago

Response from developer

Hi! Thank you for taking the time to leave a review. We are sorry to hear about your trouble! This issue may be best resolved by contacting our Technical Support team at 1-800-624-7968, option 4. We look forward to helping in any way we can.

100% doesn’t work on iPad

Loads then crashes. Works on iPhone but not iPad. Developers really need to fix this.

kchase427

6 years ago

Response from developer

Hi! Thank you for your feedback. We are sorry to hear about your trouble and would like to help in any way we can. This issue may be best resolved by contacting our Technical Support team at 1-800-624-7968, option 4. We would appreciate the opportunity to make things right and look forward to hearing from you.

Getting started

I can’t even get started on this app. The app says add child info. When I log on to the website it directs me to, my child’s name is there so I don’t know what other information is needed. Also it won’t let me save any changes in my account.

3pointmama

6 years ago

Response from developer

Thank you for your review! We are sorry to hear about your trouble. This issue may be best resolved by contacting our Technical Support team at 1-800-624-7968, option 4. Thank you!

iPad issues

Will not load on iPad, keeps loading than going back to the home screen. I deleted and redownloaded but still no luck. I downloaded on iPhone and app loads up

nicknameshdhsos

6 years ago

Response from developer

Hi! Thank you for your review. We are sorry to hear about your trouble and would like to help in any way we can. This issue may be best resolved by contacting our Technical Support team at 1-800-624-7968, option 4. Thanks again!

Free?

The app is pretty good. They are still working out the kinks and adding new games. But it is definitely not Free!!! It is very expensive for a school to purchase at a yearly price. It has been a little helpful to collect data, but it isn’t always accurate. As for the listing saying that is was made for kids ages 6-8, this is a preschool game, it is for 3-5 year olds.

KQ Preschool

6 years ago

Response from developer

Thank you for taking the time to leave a review! We are happy to hear you are enjoying the app and are sorry you're having trouble with data collection. I will make sure to share your suggestions with our team. In the meantime, feel free to email us at HatchHelp@hatchearlylearning.com or contact Technical Support at 1-800-624-7968, option 4 detailing the issue and we will follow up with you. Thanks again!