Pathetic support not at all helpful and will cost you money
The support team is terrible I can never clearly understand tier one support it’s like they are taking the calls in a dishwasher or a dry cleaner. I attempted to submit a ticket for one of the charges made and it was cancelled twice in a row immediately I then called and waited around for an hour to get to tier two support and was told there was no reason for my tickets to be cancelled and that my issue would now be investigated. They will lie and push you away as much as they possibly can to avoid any support. It’s a terrible company dishonest lazy and unprofessional.
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Login process sucks
Despite having a mobile phone number on file, selecting it for a 2FA code fails to send a code for login. 2FA is required for every single login, even with FaceID enabled, and there is no support for passkeys or authentication apps. Closed the app? Get ready to grab a 2FA key from your email, and better memorize it because copy/paste does not work. Typo in that auth key? Do it three times and they lock your account and you have to contact support.
It is legitimately easier to access my actual banking accounts than it is to view my FSA balance in this app.
All this just to see FSA balance, which is convenient, but would be much more convenient if the login process wasn’t such a disaster.
It is legitimately easier to access my actual banking accounts than it is to view my FSA balance in this app.
All this just to see FSA balance, which is convenient, but would be much more convenient if the login process wasn’t such a disaster.
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Where to pay a bill?
There are words that say pay bill but when clicking on them it is never clear what to actually do to pay a bill, only submit expenses. Add a clear navigation button for the path to pay a bill please.
Contact my biller instead of blocking my money
Horrible experience with regards to my card. Can’t even understand the agents. Very thick accents, keep repeating and apologizing. Ugh
Impossible to add a direct deposit account
It keeps telling me to login and verify the account but there is no verification prompt. Useless
Terrible.
Should not be this hard.
Can’t even beat inflation
High yield savings is .15% on the cash they force you to hold before investing.
Hate it this company.
It’s as if the only purpose of this company is to people off.
Annoying
App sucks for the constant security codes to do anything. Constantly asking for security codes is annoying
App consistently crashes
I love being able to file claims and submit receipts using an app. However, I repeatedly tried to do that today and it crashes every time I select the option to take a photo of my receipt.
Lack of communication
There’s no way to get customer service. You’re pretty much screwed if you have any questions.
One way transaction. Only what you pick goes. I’m a Dr. I know what is covered.
One way transaction. Only what you pick goes. I’m a Dr. I know what is covered.
Not user friendly
Not user friendly wast of time
Account activity page GUI shows all approved when not
App works well otherwise. It’s just harder to see what is approved, in process, or denied.
Bad
Horrible
Lack of Customer Communication Options and Poor Functionality
No email feature to submit questions especially if you cannot call during IGOE office hours. Added IGOE benefits card to Apple Pay but cannot process. Payment terminal reads, “Not Authorized”
“Validation” impossible
So there I am, adding my bank info for direct deposit. Done, and now I need to validate it. I have 5 days. No problem, even with the holidays I should be able to do this in the app… but where is the link? Or the “validation” tab…? Or anything to to with it? Oh… and those holidays that should have been no problem…? Yeah… I wish.
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App Doesn’t Work
I can use the website but the app doesn’t let me login. It’s so inconvenient to have to find my laptop and login there when everything is moving onto your phone.
Terrible UX
The login experience alone makes it increasing and difficult to login, and it logs you out so quickly you end up having to login several times to complete the task you are attempting. Everything about this app is unnecessarily difficult, but the primary functions are the worst. Users should be able to add receipts immediately upon making payments even if they are pending.
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Lack of communication
There’s no way to get customer service. You’re pretty much screwed if you have any questions.
Horrible service
The staff is nasty no help
