Such a terrible app LOL
Not going to mention the same DISGUSTING issues brought by this IHP developer team described in other users’ comments again.
Just for those users like me facing problems login or send OTP, you can try logging from a browser (Google IHP and enter their website). From there you can login via SingPass and won’t need any OTP.
Just for those users like me facing problems login or send OTP, you can try logging from a browser (Google IHP and enter their website). From there you can login via SingPass and won’t need any OTP.
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Cannot view e-card
Totally no e-card shown, how possible to visit panel without e-card? Even no reply from customer service on this issue.
Bad app
Can't even get an OTP for months now and nobody seems to have a clue on how to fix it. Resetting password, try again and wait for tech help are their repeated ongoing customer service solutions.
App quits repeatedly when submitting a claim
App just quits when I click on the Submit Claim button. Surprised that one of the most important functions can throw up such a bug.
Rubbish System
This is a truly rubbish system as others mentioned. For example, if your teleconsult got rejected, the system hanged there. User experience is slow
Typo
Typo - ducument
Trash of an app.
Last thing you’d want from an app when you’re sick is to not have it’s basic functionalities. The teleconsult process is absolute rubbish. Companies are paying insurers for this and this is the best they can do.
The worst app in the history of bad apps
For real it’s so bad it’s such a cheap looking app for one and on top of that it doesn’t even work half the time I spend so much time logging in cause the stupid OTP doesn’t send, like why even waste your team’s resources making something so bad in the first place it’s so bad it’s almost embarassing this is like an app people make for their uni project or something it’s so bad and on top of that people are actually paying for this service that they can’t log in half the time??
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Waste of time
I’ve been trying login this stupid app but always got stuck at the stage if setting new password. The app always shows that user entered wrong current password. Can’t understand why so many insurances are using this platform
Rubbish !
Can’t even login
Terrible.
Forced to update and yet keep having error message. Can’t access the app when I need it while being in the hospital.
App is poor quality
Currently unresolved - i can’t login using my own credentials. It’s been almost a week now. Uninstalled/reinstalled the app several times even though a new update was out two days ago - still the same issue
Why the app keeps crashing?
I can’t even open it. Keep crashing and shutdown itself! Not compatible with IOS? Frustrated!
There is Bug on Zooming the Card
Whenever you tap on “Tap here to zoom” will crashes the app.
Easy
Simple and easy to use
Mid-lead information
The operating hours of each clinic are wrong. It brought me to a closed clinic so many time while I was in sick and eagerly need for help. Please at least update the clinic operating hour. Very lousy user experiences.
Can’t submit claim
I can’t submit claims cause no option for submissions… I can’t even check my panel clinic balance…
Service
Poor service.. calling service centre can’t get thru
Update to latest version, screen all blank
When I update to latest version , my screen all blank.
Useless App
This app do not allow me to submit any claim . The submit button is just not active even after filling up all the necessary information . Just a waste of time using this app to submit any claims. I hope their IT can look into this issue seriously and fix it asap.
