I love the Kansas license dept
I love the people but online is great
App stinks
Cheapest option to order birth certificate. Unable to verify my entity through the app? I’ve answered all of the personal questions correctly. What a shame.
Worthless
You could not find a more useless app if you tried. You get the renewal application in the mail and it has all of your info on it, you plug it into the app to renew your plates and it can’t find your vehicle no matter what search criteria you plug into it, not with the pin that they send you, not with your license plate number, not your VIN. EVEN THOUGH YOU ARE USING THE EXACT DATA THAT THEY HAVE ON FILE.
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It’s all so tiresome
Does NOT allow grandchildren to request birth certificates for their grandparents. KS considers grandchildren to be immediate family. Why is this not included? Now I will have to order by mail or VitalChek. I need these records for citizenship. My grandma is going senile so she cannot find her birth certificate. Let alone manage requesting it herself.
Likewise this app does not allow people to obtain pre 1940 birth certificates. Even though those dates are not impacted by Kansas’ draconian legislation. Useless.
Likewise this app does not allow people to obtain pre 1940 birth certificates. Even though those dates are not impacted by Kansas’ draconian legislation. Useless.
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Simply does not open
I am very supportive of the idea of iKan, and I love using on it on the computer. Unfortunately the app is required to request vital documents. On iOS 26.5 the app opens to “request could not be processed” error, and no other action is available.
DL renewal
It’s so easy to use this app and not expensive as driving there and back. I’ve used this app for different info I’ve needed instead of trying to locate the info myself. You do need to be up to date with/vehicle reg, personal property, and a few other things but it is a legit app. Now I can say bye to the DMV.
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Doesn’t work
Loaded the app for IOS and it didn’t work.
“Retry”
Broken App x2 yrs
Built by amateur
The app is definitely built by amateurs. Very unprofessional. It’s got really bad UI. The pay button hides below the viewport so the only way to fix that is to orient the device in landscape and then bring it back to portrait. The entire page scrolls horizontally when there is no need for it. Spacing of items is terrible. My CC payment failed for no reason but my bank echeck payment went through. Terrible experience.
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Fix visibility
When renewing motor vehicle registrations, the bot response for adding additional vehicles is mostly hidden off the right side of the screen. This makes it almost impossible to make the correct response to group all vehicles in a single transaction. Fix it!!!
Unreliable and incorrect
The app says I have 3 “action items”, which are three expired car registrations. App said they were not elligible to renew online, and referred me to the Johnson County Courthouse. I went to the courthouse and was told they don’t handle registrations. They sent me to the Dept of Motor Vehicles office, where I was told none of my registrations are expired. I wasted an entire afternoon on this. I’m furious.
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Can't find my plate?
Guess I don't need to pay. I love how they come out with these apps and then the users of the apps end up doing the work of troubleshooting the solutions. I work for the state of Kansas but the department of revenue hasn't sent me a check for working on their app.
Also IOS keyboard blows. Let me use my own instead of chicken pecking my whole email address then shift to get a period oh shift back to write letters and shift back for @.
Also IOS keyboard blows. Let me use my own instead of chicken pecking my whole email address then shift to get a period oh shift back to write letters and shift back for @.
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Good and Bad
The app is easy to navigate and is great for vehicle renewal but… Needed a marriage certificate and the bot tried to charge me whether it found the certificate or not. Why not have the bot look first and then if it finds it charge me? Not paying a robot $25 to do a file directory search.
Nothing
It opens up to a blank screen
Terrible
Won’t upload documents. And the bot sends you in circles sometimes. Very glitchy.
Doesn’t work
Every year my vehicle registration has this on it. Worked once, 2 years ago. Now it never finds my vehicle no matter how I look for it (plate/vin). The funny part was that the treasury office didn’t know about the app when I called them to ask why it wasn’t able to find my vehicle. The sad part is that it doesn’t even have updated info. Went to the treasury office to do it. How did I get my plate sticker if I didn’t renew last year iKan? Come on Kansas…do better.
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Buggy
Horrible app. I downloaded this because I paid my vehicle tags online and won’t get the paper registration for a week or two. I can log in to the app and see my registration but when I click on see details it takes me to a white screen with nothing but a back arrow and X. Neither of which do anything. The only thing I can to is kill the app. I hope I don’t get stopped by the police. I won’t be able to show them my registration.
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Useless
Can’t create an account. Just says invalid email. It’s the same outlook email I’ve been using for everything for 15 years.
Automated System Fail
The automated chat system doesn’t recognize the preprogramed responses you have to pick from. Got in a repetitive loop after it failed to process a payment and it would response with “sorry, we don’t recognize that response” after i selected the only response option available of choosing to submit again.
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Useless
Being that I am unable to link my info to my account, it makes this app completely useless.
