Île User Reviews

Name: Île-de-France Mobilités
Rating: 4.66451 (3708 reviews)

Île-de-France Mobilités

Ile de France Mobilites

✈️ Travel

🗺️ Navigation

What users say

Summarized from real user reviews of Île. Based on 3.7K reviews and a 4.7/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Navigation app.

Positive things

🚀Easy to use
💡Convenient for travel
🚀Quick to get and easy to use

Negative things

🐛Buggy and unreliable
🚫Not user-friendly for tourists
🚫Confusing and complicated
💰Charges money but doesn't deliver tickets
🚫Doesn't work as advertised

Top reviews

Most Recent Highest Rated Lowest Rated

Will Not Accept American Phone Number

Cannot create an account, as the app does not offer US phone numbers as an available format. Use Bonjour RATP instead. Or better yet, avoid giving France your money.

Todd Clifton

24 days ago

Super gay

One of the worst and gayest apps I have ever encountered. Must have been programmed by the French. Full of bugs, repeated unexitable screens, and if you dare upgrade your phone, it needs a crack team of technicians to have it work again.
Gay.

Tayzlor

24 days ago

Metro tickets

Quick and Easy to use

Ann’s Paris

24 days ago

Response from developer

Hello, thank you very much for your comment. Delighted to know that the app meets your expectations and provides you with satisfaction. Have a nice day, Maja from the Île-de-France Mobilités team.

Une application de transport qui n’arrive pas à donner un trajet

Connaissant la régularité des transports en commun en Ile-de-France, une application qui peut nous permettre de nous prévenir en cas de suppression de train et nous donner un itinéraire alternatif aurait été parfait. Pourtant, ce n’est pas le cas de cette application.
Tout d’abord, les suppressions de trains sont presque jamais indiqués. On peut regarder le matin même où le train est toujours présent et le temps d’arriver à la gare, train supprimé… Le pire est quand on a des correspondances où l’on la rate car on a suivi le trajet que IDFM nous a proposé.
Mais on va arriver au point qui fâche mais cette application ne marche tout simplement pas. Une recherche de trajet met toujours une plomb à arriver. Et cela n’est pas dû à la connexion internet, juste d’une application mal optimisée qui n’arrive pas à me sortir une option de trajet d’un point A à un point B (ce qui est un comble pour une application de transport). Surtout ce problème arrive le plus souvent quand on a besoin d’avoir l’information vite à cause de tous les problèmes de transport qu’on peut subir. On nous dit qu’il faut s’adapter et regarder sur l’application quand il y a des problèmes de transports mais cette même application ne marche pas ou met un temps de fou avant de donner le trajet. Sérieusement, ce n’est pas normal ! Il faut régler ce problème car cela devient insupportable. Optimisé votre application même Plan et Google Maps font mieux que vous alors que vous êtes centré que en île de France.

Amexoss

25 days ago

Won’t work

Tried setting up a UK based credit card and a card preloaded with euros as payment methods, both result in the same error: "Your payment method has not been registered
Your bank did not authorize this action"

MMurphy1980

a month ago

Could not create account

The second I clicked create account it said I got blocked.

Jawils_5

a month ago

Absolute Brilliance

Best navigating App ever! Top Tier!

Workingmomin20s

a month ago

Easy access

As a tourist this app is sweet! With Apple Pay, it’s load and go, Mercy

RuskyGarde

a month ago

Beautifully Useless

Good looking app. Does a lot of stuff well, except one crucial thing: make it easy to actually buy darn tickets!! Just wastes time.

NN2Rad

a month ago

An hour to create an account

We arrive in Paris after a long journey just wanting to get to our hotel. We are told we need to get this app to use the trains to get there. Took us an hour to create an account due to the amount of times we were asked to verify our emails and phone numbers. Had no such issues in any other place we stayed in however the one in France was particularly poor. Also ridiculous that paying for a weeks worth of day passes only lasting from that day till Sunday, so if you pay for a weekly pass on Thursday you only get to use it for 4 days rather than 7.

GemsterOre

a month ago

app works great, despite the system requiring the card

i understand systems are hard to upgrade. but having gotten used to the OMNY system in NYC, the whole card thing feels very antiquated. however the app was surprisingly good. it glitched and tried to charge me an airport fee for a bus ticket, but i think that’s because i was supposed to take the card off the screen after the first scanning and it didn’t tell me to. i was just following the instructions explicitly. a little UX research budget would go a long way to ironing out the remaining app kinks..

Julianjuliangoetz

a month ago

Awful and useless

It barely works and it has a bunch of compatibility issues. You want a refund? Good luck, they simply steal your money.

Gregorio81

a month ago

Can’t create account with US phone number

The fact that you can’t create an account with a US phone number is ridiculous. And yes, I can see the list of restricted countries; don’t tell me there is a list, tell me *why* this specific country is restricted.

altuwa

a month ago

SCAM!!!!

I downloaded the app and it automatically charged me 14.20€. Do NOT USE. DO nOT DOWNLOAD!!!

Tsulu here!

a month ago

Meh!

Overly complicated. Overlaps in products leading to confusion on what to use. Dead links (esp. for feedback)
Even employees dont know products

Jackff

2 months ago

회원가입 오류

사이트에서 로그인이 되면 앱으로도 돼야 하는데, 네이버 앱으로 로그인 모두 완료한 다음 앱으로 로그인 하려 하니 안됨 한시간동안 애먹어요

곧가

2 months ago

Response from developer

안녕하세요, 이런 상황에 대해 죄송합니다. 앱에서 "내 계정" 메뉴를 거쳐 "고객 서비스"를 통해 편지를 보내주시기 바랍니다 문제를 자세히 설명하십시오: 우리가 최선을 다해 귀하에게 대응하는 데 도움이 될 것입니다. 좋은 하루 보내세요, 미나 – 일드프랑스 모빌리테스 팀

BEWARE!!!!!

I’m visiting Paris from out of country and have never used the Navigo system. I accidentally bought the a reduced fare ticket via IDF app. It did not say anything about the restrictions on the ticket. I was approached by ticket enforcement transferring trains and told I had the wrong ticket. I offered to pay the fare difference but the agent said I could not proceed without paying €50 fine. I was late for an event so I was essentially coerced into paying the fine. I believe they use this to catch visitors and force them into paying the fine. Make sure you buy the correct ticket!!!😳😳😳

This would not happen on public transport in my city.

Slayer6757

2 months ago

Response from developer

Hello Slayer6757, I am sorry for this situation. Unfortunately, it is up to each traveler to make sure to acquire the transport ticket corresponding to their situation. Have a nice day, Maja from the Île-de-France Mobilités team.

Poor infos to tourists

As a tourist you can be misled, since the application does not inform the categories of tickets to use the subway. I was fined 50 euros without even understanding the reason

nabruttt

2 months ago

Response from developer

Hello, I am sorry for this situation. I invite you to write to us from the app, via the menu "My Account" then "Customer Service". Feel free to describe the problem in detail: it will help us respond to you as best we can. Have a great day, Mina – Team Île-de-France Mobilités

DO NOT USE. You will lose money and pay double for your trip.

My mom downloaded and purchased a two day package. She received a confirmation email that payment went through and the app showed she had purchased the app tickets, but they would not download to her phone. Nobody was able to help us. We had to purchase the tickets again at the machine. We emailed customer service and have heard nothing back. It’s terrible!

Also, to request a refund, you need an account. But you cannot create an account if your phone number is North American (although it does not say that…it only specifies Canada as a country not eligible).

clydehill18

2 months ago

Response from developer

Hello, Thank you for your response. I am sorry to hear that you are experiencing difficulties with the purchase of your ticket. To contact the ticketing after-sales service via the Île-de-France Mobilités app, you need to create an account. The list of authorized countries can be found on our website, at help-and-contact → île-de-france-mobilité-connect → comment-create-my-account If you are unable to create an account, I invite you to let us know yours by going to the menu "My space", then "Customer service" directly from the application. Your request will be carefully reviewed in order to provide you with an appropriate response. Have a good day,

Abonnement inutilisable

Ayant récemment demandé la résiliation de mon contrat liberté + sur l’application j’ai par la suite sur mon pass navigo souscrit à un contrat mensuel. Cependant quelle surprise que le temps que le liberté + soit résilier chaque fois que je prenais les transports pensant utiliser mon abonnement mensuel j’étais au final facturé sur mon liberté +. Une fois le liberté + résilié je me suis dit qu’au moins maintenant je pouvais utiliser les transports avec mon abonnement mensuel mais au final celui ne fonctionne pas avec mon pass navigo. Je me retrouve donc sans moyen de prendre vos transports malgré le fait que j’ai souscrit à un abonnement. Je peux à présent parler du service client, accrochez vous bien. Je suis allé à l’agence de Versailles rive gauche et aucun des 5 agents présent sur place n’a su m’expliquer ce qui se passait et m’ont dit de passer par le service client en ligne, génial. Par la suite bien qu’avoir appelé 6 fois des numéros différents du service client pour au final me dire que pour ma demande il fallait envoyer un mail je n’ai eu qu’une seule réponse qui n’était pas en raccord avec tous les détails fournis et je me vois donc sans aucune solution avec un abonnement mensuel inutilisable. Je ne peux donc que déplorer la lamentable expérience client et surtout déconseillé à chaque personne souhaitant souscrire à un abonnement de le faire en ligne.

Antoine GL

2 months ago

Response from developer

Bonjour Antoine, Merci pour votre retour. Je suis navré des difficultés rencontrées. Chaque situation étant différente, je vous invite à nous (re)faire part de la vôtre depuis votre application en suivant le chemin suivant : Mon espace → Service client Merci de bien préciser le pseudonyme que vous avez utilisé sur le store lors de votre demande et de nous fournir le plus de détail possible afin de nous permettre de l’identifier rapidement et de prioriser son traitement. Votre demande sera étudiée avec attention afin de vous apporter une réponse adaptée. Bonne journée, Jack – Équipe Île-de-France Mobilités