Illinois User Reviews

Illinois
Illinois
University of Illinois at Urbana-Champaign

Customer Experience

Positive experience9.2% of reviews
Neutral4.6% of reviews
Negative experience86.2% of reviews

~ Based on 65 written reviews from the US App Store.

Is Illinois Safe?

Illinois has mixed safety signals based on user ratings. AppsHunter Safety Score for Illinois is 56/100.

This assessment is based on 109 user ratings, with an App Store average of 2.7/5.

Safety Analysis

41.3% of ratings point to a safe experience
3.8% of ratings suggest some concerns
54.8% of ratings point to a risky experience

~ Based on 104 App Store ratings for Illinois.

Is Illinois Legit?

Illinois appears to be a legitimate app. AppsHunter Legitimacy Score for Illinois is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Illinois App review

The best app of all time!! So helpful and convenient as a student here!! INI

This App is very Efficient

I really enjoy using this app, it is very efficient!! ILL

App is permanently crashed

Constantly gets authentication token errors every time I open it.

Incredibly mediocre!

When it works, it does what it’s supposed to. That’s only when it works though, because half the time it’ll just be stuck loading for seemingly no reason. The UI is also pretty bad.

Unable to login

Like some of the reviews going back 2 years, this fundamental issue is still not resolved. I answered couple of privacy questions based on my preference and now I’m told I cannot login. There is no place in My Profile to go back and make changes to the privacy questions either. This is really frustrating.
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Response from developer

Hi xstarwinkle, Thanks for the feedback. I'm sorry you're having trouble logging in. Please open a support ticket with us and we can assist you. To open a ticket, browse to https://go.illinois.edu/appfeedback and let us know what's going on. thank you, Tom

Lost Meal and Dining Dollar History

I’ve noticed that as of the last several weeks I am no longer able to see my meal swipe or dining dollar history (usage), even if I change the date range. What happened?

Response from developer

Hi Namremag, Thank you for letting us know! Can you submit a help ticket with us about that at https://go.illinois.edu/appfeedback We had some issues with meal plan reporting recently but progress has been made. I believe it has been resolved but we can work with you to make sure. thanks! Tom

Garbage App

The only way to sign into the NetID is by selecting “returning user” after freshly downloading the app.

The sign in button is missing from the dropdown in the profile page otherwise…

Response from developer

Thanks for your feedback. If you would like assistance in troubleshooting this issue, please contact us at https://help.uillinois.edu/ thank you!

App keeps loading

Once in a while, I’m just stuck on the app loading screen and I can’t get into the app. I can reinstall and the same thing happens.

Response from developer

Thanks for trying the Illinois app! If you are still having issues logging in, reach out at https://help.uillinois.edu/. We will do our best to help you. thank you!

Nothing works

I can’t even log in my netID, and the maps are horrible. You can’t even swipe to move around the map.

Response from developer

Thanks for leaving your feedback about the map. The latest update which came out over the Labor Day weekend, should fix this issue. If you are still having issues, reach out at https://help.uillinois.edu/. thank you!

Terrible app

The level of unimportant things on it is mind boggling. The Important stuff is hidden many screens below, and half of the important stuff doesn’t work (like MTD id)

Response from developer

Thanks for contacting us! If you are having issues with the Bus Pass feature of the app, I encourage you to contact the Technology Services Help Desk. We may be able to sort out the issue. https://go.illinois.edu/appfeedback Thank you for your feedback!

Lost

Impossible to sign in

Great app feels like it’s made by students

You did that with this app ngl!

Hard to use

Really hard to use

no map search bar

you can’t search specific buildings/locations in the map which made it difficult to find certain places

Response from developer

Hi Karbilly - Exciting news! I wanted to let you know about the search feature that enables you to find specific buildings and locations. You can access this feature under Map > Campus Buildings. If you have any questions or feedback regarding it, please don’t hesitate to reach out!

It doesn't even work, AVOID

Can't even login with Net ID.

Language Option in the App missing or hard to find

I really like this app, but unfortunately, the default language on my phone is not English, and the app doesn't seem to have any language settings to switch it to English. The app's automatic translation feature is not very helpful, as it simply translates all the words without any revision or modification. As a result, it's difficult for me to understand the app, even though it's in my own language.
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Response from developer

Hi Stanley - We have heard you and others on this point. Version 5.0 has added the ability to override your phone's system language and use English. Go to Settings > My Language. - Joe Grohens

Need better product and UI/UX principles!

Not user friendly and does not easily meets needs of users.. please think through how to optimize it

Response from developer

Hi there! Thanks so much for leaving a review of the Illinois app. If you would like to send us detailed feedback that includes specific improvements you would like to see in the Illinois app, you can visit https://forms.illinois.edu/sec/1971889 and fill out the feedback form. A little more information about your experience using the app could help us target your needs. Hope to hear from you!

i go to wisconsin

i go to wisconsin

Literally unusable

The app has been rendered entirely unusable on my iphone 7 as it logged me out due to a recent update, and upon my logging back in presented me with a screen to either opt in or opt out of on campus research participance. Unfortunately, this screen is not properly formatted for the size of my screen, with both the opt-in and opt-out buttons sitting below the bottom of the screen, effectively bricking the app for me since there is no way for me to provide any sort of input that might get rid of that screen, including turning on and off the app since it doesnt let you continue until you opt in or opt out. This is a tremendous oversight from an app so instrumental in conveniently keeping track of meal plan among many other uses
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Response from developer

Hello! Thank you so much for leaving us a detailed description of the issue you encountered. This issue has been diagnosed and fixed, and the update is forthcoming. It seems to originate in the system font size. As a temporary solution, you might try setting fonts to a smaller size on your device display settings. Start the app again, and the banner should no longer take up the entire screen. The next update should eliminate the need to adjust your settings. Let us know if this information helps you out!

Getting better!

So far it’s better than it has been over the summer. I like the new features and I can check what’s at Dining. So it’s not that bad, but it’s also been updated.