Terrible interface
What a waste of time this is. There are so many ways already that actually work, why would you build something new, especially if it doesn’t work? Useless.
Glitchy
I constantly have to delete and redownload the app because it says I’m not connected to the server and it will notify me of new alerts but not show the messages when I log in.
Great App
During this time of Covid-19 our office has been able to implement IM Your Doc. We have been able to stay open and maintain telehealth visits. Patient on boarding is super simple. The staff at IM Your Doc has been super helpful with our staff and our patients.
Great app and Easy to use. Customer Service Amazing!
I have been using this app for years and now that everyone is trying to find a way to communicate with doctors and medical professionals - It has remained easy for me to stay in touch with my doctors. Customer Service is amazing and very helpful!
Satisfied
The quality was good and the service worked as expected. My appointment was for less than 5 minutes. I’m glad I did not have to go into the clinic.
Easy Communication
This has saved us so much time. The app is straightforward and easy to use. Patients really appreciate having the ability to text our front office.
Quite poor
Because of the times we are in due to COVID19, my practice implemented this app. Even the simple aspects of this app, like adding patients, don’t consistently work. The worst part is, we got this app and planned to rely on it for teleheath during these trying times. To put it simply, video calls on this app compare similarly to video messaging on a 2004 Motorola in the remote parts of the Sahara Desert. The quality reminds me of my sons Minecraft game. To make matters worse, the people at I’m your doc tell me to switch off of WiFi to improve my video calls. Now, I ran my data over my allowed amount, and with the overage fees from my cell phone company, I could’ve just given my practice some money for a better product. Save yourself the headache.
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Pointless
Even with the Covid-19 outbreak this app is still pointless. This app should have easily allowed us to adjust to the severe situation with its video chat and messaging. Instead, it has lead our practice to numerous issues with the app stalling, not allowing for users to login and freezing up when initiating video calls. After looking around.... I believe Zoom, even though it is a little more pricey, is the better product since they have been around for longer and have a better reputation for customer service.
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Great Addition
In the current climate this has been a superb addition to our practice. We have grossly underutilized the Telehealth mechanism until now and cannot recommend this platform highly enough.
Endless loop
I used the app one day and now it say the current (only version) available version is not supported and needs to be updated but it
Won’t allow anything done. There is not
Update available?!!! Tending the entire up useless
Won’t allow anything done. There is not
Update available?!!! Tending the entire up useless
Great app
Easy way to stay in touch with your doc.
What the hell
The registration requirements are too dam long and complicated. Its like signing up for a federal job. I stopped after the registration took way too long. Not good
Great app
It's a great way to connect with your doc and save time and money. Cut unnecessary wait time.
