Very poor drying system
The O2 Finchley Road does an excellent wash but the drying system is awful. Car always needs to be dried practically all over by hand. There must be a better system.
Your free car wash expires!!!
Buy 6 car washes then you got to use your free one fast as it expires. Feels like being robbed. Was really looking forward to the free wash.
The app will take your money
This app is riddled with bugs. It has repeatedly taken my money without providing the car wash voucher(s) that I’ve bought, and the suggestion of “pull to refresh” or even logging out and back in does nothing to fix the problem. Customer services don’t reply to emails asking for this to be fixed, so I’ve had to repeatedly dispute through my card provider.
I’m a bit exasperated by people using App Store reviews to review the whole product. The car wash is decently reliable but this digital experience is awful and I recommend avoiding it. Unfortunately that means you’ll spend more money, as it costs more to pay at the wash.
I’m a bit exasperated by people using App Store reviews to review the whole product. The car wash is decently reliable but this digital experience is awful and I recommend avoiding it. Unfortunately that means you’ll spend more money, as it costs more to pay at the wash.
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App needs review
I don’t mind the IMO car wash the team are always great. The app doesn’t seem to have all of the services that are available in the ‘Car Wash Menu’. There’s no option to book an ultra HD and Triple foam plus is available to buy but isn’t on the menu, in addition the ‘what’s in this wash’ section does not expand. I’m not sure what the plus part adds to this service over the standard Triple foam. There is also an option for a special deal but it isn’t a clickable link in the app, so it’s impossible to see what it is or to buy one.
Sometimes at the IMO there are options that are not in the app and sometimes there are price differences at the car wash and on the app.
I wonder if there were some service name and price changes that were only updated in one place? The app needs a bit of developing to correlate with the physical IMO site.
Sometimes at the IMO there are options that are not in the app and sometimes there are price differences at the car wash and on the app.
I wonder if there were some service name and price changes that were only updated in one place? The app needs a bit of developing to correlate with the physical IMO site.
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Have you heard of alphabetical order?
The list of wide wheel compliant wash venues would be easier to navigate in alphabetical order. Should be a simple fix. Also it would help if you could put exactly what you get for each wash in text that doesn’t require a microscope to read it. Maybe a mouse-over pop up box would help in this. The current jpeg does allow magnification on an iPhone.
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Don’t pay on your App
I went to the Newbury IMO yesterday, whilst in the queue I purchased a car wash on my app. The money was taken from my credit card but no QR code was issued. I then had to pay again when I got to the front. I have now got to dispute with my credit card company. I am so furious.
Unresponsive
App won’t allow text where you apply a discount code, stamps disappear, constantly stalls and needs restarting, end up paying by card when I arrive, also map locations aren’t correct and take you to different locations
Disappointed
I just had a diamond wax and quick valet at Dartford. It was a good wash but a rushed valet. Smears on the windows, and very little attempt to clean the boot -it was dirty to start with but almost as dirty after the valet! And the air freshener smells like an offensive industrial chemical!
It took me about 10 minutes with a bucket of soapy water to clean the boot properly and get the remaining dust out. Quite disappointed really. To let the car out in such a state mean they were either unwilling or incapable of cleaning it, either of which begs the question ‘why did I pay them?’ I won’t make the same mistake again.
Since I have a second car I was about to take there I guess it’s time to try Morrison’s car park valeting service instead!
It took me about 10 minutes with a bucket of soapy water to clean the boot properly and get the remaining dust out. Quite disappointed really. To let the car out in such a state mean they were either unwilling or incapable of cleaning it, either of which begs the question ‘why did I pay them?’ I won’t make the same mistake again.
Since I have a second car I was about to take there I guess it’s time to try Morrison’s car park valeting service instead!
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No QR code despite monthly payment, then overpay full price
Hi,
This is the second time, I have to buy a full Ceramic wash because despite paying monthly for my subscription at £17/month, the corresponding QR code does not show on your App! Hence I have to pay the full price £20.00 at your cleaning station in Whitstable.
This happened on 18th February £20 despite paying my subscription on 27th January!
This happened again today despite paying my subscription on 27th March!
Also I have been paying since August last year and still didn’t get my free Ceramic wash!
Can you please look into this and provide at least one free overdue Ceramic wash and my £40 back please.
Thank you
Kind regards,
JM
Customer
Sent from my iPhone
This is the second time, I have to buy a full Ceramic wash because despite paying monthly for my subscription at £17/month, the corresponding QR code does not show on your App! Hence I have to pay the full price £20.00 at your cleaning station in Whitstable.
This happened on 18th February £20 despite paying my subscription on 27th January!
This happened again today despite paying my subscription on 27th March!
Also I have been paying since August last year and still didn’t get my free Ceramic wash!
Can you please look into this and provide at least one free overdue Ceramic wash and my £40 back please.
Thank you
Kind regards,
JM
Customer
Sent from my iPhone
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Support not existing
Be aware if u have problem, there is no customer support at this company.
IMO
I downloaded this app gave them my email and set up password. Nothing working. I went on the site to do the same thing still nothing working app is useless.
Brilliant
Great app and excellent customer service. I recently had an issue where I purchased a car wash in the app and had to pay the attendant before I could get my car washed but an email to IMO was resolved the very next day. Brilliant after sales, I’d use them every time although I haven’t purchased a bundle yet
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So bad
I have an account and forgot the password of the thousands of passwords we need nowadays and this won’t allow me to reset the password, so annoying , I’ve tried like 10 times now and sick of it, the page it takes you to after the reset password email won’t even take you to the page you need to open the app. It’s been like this for over a year now and still not fixed!
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Parsa
Very rude staff today
Logs out
Keeps logging me out. Only time I use it is when at car wash and then won’t accept my password. Then creates a situation
Attrocious
Unstable, unuseable, unsafe. The app appeals to customers by the IMO car wash discounts. However, the app doesn’t work and kicks you from WiFi to 5g all the time so you can’t use the app. Avoid. The developers really need to sort this as I like others will take our custom elsewhere.
Avoid
Worse car wash ever paid 15£ my car had dirt all around wasn’t even washed avoid
No prices at all on the app
I tried to download to find prices but it doesn’t show anything
Payments go missing
Payments don’t show in the app/account, and customer services don’t answer queries about it. Just pay the car wash directly, won’t use this robbing app.
Not compatible to iPhone 14 Pro Max
Since I upgrade my iPhone to 14 Pro Max, the app is not compatible and always shows “ there has been an issue please. Try again.