Once worked now it doesn’t
The app used to work just fine, and I used it daily, but since mid April 2025, the trip planner hasn’t worked
Stupid poorly designed
App designed by a stupid person. Totally failure - don’t waste your time.
Most glitchy app ever
I have never used a more unreliable app. This morning, I am not even able to login. Multiple times my trip has been lost. Clearly part of earning any incentives with this program is dumb luck that the app will be working on any given day. So frustrating.
A great intention but poor implementation
Very glitchy app. Not responsive customer service either. To make this app function takes a lot of patience. Recently it has also “eaten” the points people have earned or failed to give points when people commit to green commute.
Always frozen - Not able to finish trip
The app is always stuck, I am NEVER able to end my trip. I have a 12 minute trip running on 28 hours. I keep trying to hit “finish” and nothing. Time to uninstall for good.
Not working with different wifi
Whenever I connect to a different WIIFI disconnect an doesn’t upload my trips, this happens to me, many times.
Doesn’t Register Green Trips
Initially, my commuter trips were 50 points because I truly commute everyday to work via transit and the park and ride. One day it just stopped giving me points at all for the same trip and if I start a trip mid trip while I’m on the metro it gives the point but won’t register as a green trip toward the weekly challenge?? What’s the point of having this app as an “incentive” and it doesn’t work?
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User-friendly app!
After improvements, the app now is user-friendly and I can collect points to win real rewards!! Will keep using it! Awesome app!
Huge Disappointment in 2021
After allowing this app to track my every car trip, I get the bad news that the base rewards program is being suspended in August. 2021 already sucked because InCenTrip slashed points in half to ensure you wouldn’t reach 5,000 points easily. Using this app, I managed to earn three gift cards last year but this year, it turns out, I was giving all my location and travel info to InCenTrip for free since I’m not going to reach 5,000 points by August.
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Enough to make me a solo gas guzzler driver
IF this app worked properly I would get good pocket money for riding transit and foregoing my car. IF. But it is a struggle to log trips. This app freezes right as a trip finishes and refuses to recognize log in credentials. It also refuses to register anything under a half mile, which is unfortunate because there are trips shorter than that that people choose to take by car, and as such, people walking and biking these trips SHOULD be given credit.
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IncenTrip
OK at best when it works. Totally blows when it doesn’t. By far the worst and most frustrating app app on my phone. Only keep it because of the payouts which take forever to receive.
Plan a trip, check another app and it dumps the trip you planned. Ok though, I am at the stop and still have a couple of minutes before departure... 3 out of 5 times won’t let you select the train coming in 3 minutes.
Arrive at my destination, and if the app isn’t up and running, decent chance it dumps your trip or freezes with no points awarded.
Suqs
Plan a trip, check another app and it dumps the trip you planned. Ok though, I am at the stop and still have a couple of minutes before departure... 3 out of 5 times won’t let you select the train coming in 3 minutes.
Arrive at my destination, and if the app isn’t up and running, decent chance it dumps your trip or freezes with no points awarded.
Suqs
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Not worth it
This app fools people into thinking they will get some time of award and incentive if you use this app. Well it’s a lie. I used this app for at least 3 good months and I haven’t received anything after trying to redeem my incentive. I don’t know if this a scam app or want. I would avoid it at all costs if you expecting to get something in the end.
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excellent app
easy to use, I can earn gift cards and check by talking any travel
Fantastic app!
Fantastic!
Good program
I have been using this App since Aug. 2019.
Set up issues
It’s not even possible to create an account
Trips no longer updating with new app
Trips haven’t been logging for me since the 20th, which is unfortunate timing as I am 100 points from getting a real reward!
Can’t event sign up
Tried signing up. Put in my info and hit “Next.” Nothing happens so this app is useless. Deleting this crap from my phone.
Do not use
App constantly crashes, doesn’t log trips, eats your battery, and you will not receive your rewards. They tell you rewards will be delivered within 45 days and I’m on month 4 after redeeming.
Ugggggh
Just updated software. Now It says my email and username were not found. Not sure how it doesn’t know my email since I received a welcome email from them.
