Loading Screen
The app has gotten even worse during the last month. Even with full cellular service, the app constantly gets stuck on the loading screen. I usually open the app 5-10 minutes before departure, but it’s taken up to 20 minutes for the app to start logging the trip. By then, I’m too far from my work location to count as a work commute. I’ve requested assistance, but only heard back once in early April.
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Frequent Location Problems
Rarely works. Must be exact home and work locations and and if I’m being honest I don’t love the idea of the app always having access to my location. Even when I’m catching the train to work, it doesn’t count as a valid trip because it’s too far from my home.
Very limited
How can you have a transit app for the DMV that starts at 6:30 am? 90% of my coworkers are nearly done their commute by that time
Constant bugs.
Constantly crashing. Forcibly and randomly logging you out. Such an annoying app.
Historical reviews are accurate
The concept of earning rewards for commuting is great, but the execution is poor. I found out about the program and app through the goDMV Commuter Competition. Given the low reviews, I was hesitant to add more frustration to my day. Even though my home and work location are correct and all parameters are met (tracking, commute time, location), the trip log consistently shows trip in progress. I have requested assistance multiple times in the app and have not received a response.
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