App keeps opening in the background even I am not starting my trip
Painfully low success rate
Why is it this hard to use, but still demanding always on location tracking? Automate more or permit manual trip logging. The in between where trips don’t auto start but trips home must begin precisely at work is basically a worst case scenario for successful policy compliance.
Works sporadically
Loading Screen
Frequent Location Problems
Very limited
Constant bugs.
Historical reviews are accurate
Updated Version
Crashes Constantly
Waste of taxpayers money. Useless
Not Getting Points
Horrible
Better, not perfect
Response from developer
Hi there – I’m Jenny with Media Beef, the development team behind the CommuterCash app for Commuter Connections. I’m really sorry to hear that the app stopped awarding points after just a few days—we understand how frustrating that is, especially when you’re putting in the effort to log your commutes. We’re still actively refining and stabilizing the app, and feedback like yours is really important as we work out the bugs and improve key features. I totally hear you on the comparison to Incentrip—we know it had its strengths, and we’re aiming to meet and exceed that standard. If you’re open to it, feel free to send your username and/or the email connected to your account so I can take a look and help get your points tracking properly again. Thanks again for your patience—it truly helps us move things forward.
App does not work
Terrible
Can’t change work address
Response from developer
Thank you so much for reaching out, we're happy to help with your issue. Please follow the below steps to change your work address. Address Change: 1) Go to the top left menu and select account profile. 2) Click the "EDIT" button next to your current employer to make a change 3) Enter the street address for your new employer 4) Save and Done! *Step 3 will search our database of registered local employers. if your company is not found, no worries - contact us directly at ridematching@mwcog.org or 800-745-RIDE and we can assist. Thank you for your continued support, The CommuterCash Team
Cannot login
Response from developer
Thank you for your review and for your patience—we’re sorry to hear you had trouble logging into the app. Since some time has passed, we wanted to check in: are you still experiencing this issue? We’ve made several updates to the app recently that may have resolved the problem, but we’d love to make sure you’re able to log in and use it without any trouble. If the issue is still happening, could you let us know: 1) What device and operating system you're using (e.g. iPhone 13, iOS 17)? 2) If you've tried updating or reinstalling the app? 3) Whether you're seeing any error messages when you try to log in? We’re here to help and want to make sure you have a smooth experience with CommuterCash. Looking forward to hearing from you, The Commuter Cash Team
Can’t create an account
Possible data collection scam.
Response from developer
I’m Jenny from Media Beef, the development team working alongside Commuter Connections on the CommuterCash mobile application. Creating a free Commuter Connections account (https://tdm.commuterconnections.org/mwcog/) is a requirement to participate in the CommuterCash program and we apologize if you ran into any issues during the account creation process. We have looked into this workflow after receiving your review and fixed a potential issue that you may have encountered. Please contact us directly at support@commutercash.org and we will do our best to help you with any other technical problems or to answer any of your questions regarding data privacy. I’d like to thank you for your patience and understanding as we continue to enhance and improve the app.
Terrible app
Response from developer
I’m Jenny from Media Beef, the development team working alongside Commuter Connections on the CommuterCash mobile application. First, I’d like to thank you for your patience and understanding as we continue to enhance and improve the app. To assist you more effectively, could you please reply with your username and/or email address? This will allow me to look directly into your account and resolve the issue as quickly as possible. Additionally, if you have any specific insights or details about the problems you’ve encountered, sharing them would be incredibly valuable to our team as we work on improvements. We’re always looking for feedback to make the app better for all users. Thank you again for your patience, and I look forward to resolving this for you.
