App keeps opening in the background even I am not starting my trip
App keeps opening in the background even I am not starting my trip
Painfully low success rate
Amazing how rigid it is about trip eligibility. Logging my normal commute, I’m at less than a 40% success rate.
Why is it this hard to use, but still demanding always on location tracking? Automate more or permit manual trip logging. The in between where trips don’t auto start but trips home must begin precisely at work is basically a worst case scenario for successful policy compliance.
Why is it this hard to use, but still demanding always on location tracking? Automate more or permit manual trip logging. The in between where trips don’t auto start but trips home must begin precisely at work is basically a worst case scenario for successful policy compliance.
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Works sporadically
The amp is very specific with time frames. I'm fine with that once I figured them out. But I have repeated problems with it, not giving me credit for trips. I have all my location permissions turned on, the trips are within the timeframe and I am going to or from my work address. It will even pop up and tell me I have reached my destination. But no points. This happens frequently!
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Loading Screen
The app has gotten even worse during the last month. Even with full cellular service, the app constantly gets stuck on the loading screen. I usually open the app 5-10 minutes before departure, but it’s taken up to 20 minutes for the app to start logging the trip. By then, I’m too far from my work location to count as a work commute. I’ve requested assistance, but only heard back once in early April.
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Frequent Location Problems
Rarely works. Must be exact home and work locations and and if I’m being honest I don’t love the idea of the app always having access to my location. Even when I’m catching the train to work, it doesn’t count as a valid trip because it’s too far from my home.
Very limited
How can you have a transit app for the DMV that starts at 6:30 am? 90% of my coworkers are nearly done their commute by that time
Constant bugs.
Constantly crashing. Forcibly and randomly logging you out. Such an annoying app.
Historical reviews are accurate
The concept of earning rewards for commuting is great, but the execution is poor. I found out about the program and app through the goDMV Commuter Competition. Given the low reviews, I was hesitant to add more frustration to my day. Even though my home and work location are correct and all parameters are met (tracking, commute time, location), the trip log consistently shows trip in progress. I have requested assistance multiple times in the app and have not received a response.
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Updated Version
The newest version works! Set it and forget it. Great way to help subsidize the cost of commuting to work with minimal effort.
Crashes Constantly
The idea of getting rewards for your commute is great. Unfortunately, using this app to do it is a frustrating experience and making me wonder if it’s worth it. I have to constantly be monitoring my phone to make sure the app doesn’t crash and I lose the tracking for my trip. Forgot to open the app within the last 2 minutes? Sorry, your trip is ended and you won’t get credit for it. Not to mention sometimes you hit the start trip button and it just doesn’t start. Anyway, great idea, poor execution.
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Waste of taxpayers money. Useless
Why waste taxpayers funds for the useless app? Designed by same stupid person . I’m very disappointed by the state of MD. Always wasting funds. Waste of my time. I deleted the app.
Not Getting Points
App not stable. Have had problems getting credited for my commute despite meeting all the requirements - logging my trip as I leave my home or office, and when I get to my destination, the points don’t get credited and even after waiting 48 hours, it still says Trip is under review. I don’t understand why it’s not working - would be nice to know what the problem is, to understand what am I doing that’s wrong.
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Horrible
App still not crediting trips from June. Reward processing is longer than 30 days. Credits not applied to transit from office. Horrible app
Better, not perfect
Increasing my review from 1 to 4 stars because they have fixed most of the issues that plagued the app since the initial launch (which was botched, with very poor communication). It works pretty smoothly now, although there are still some extremely basic features that still don’t work, such as deleting a saved address and using Paypal as a payment method. Also it doesn’t let me add a second workplace which is unfortunate for those of us whose work operates offices in several locations.
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App does not work
App stopped logging all commute trips (to and from work) made during peak hours. I emailed to notify the issue and no response was given. So disappointing.
Terrible
Trips are always under review, points never accumulate because they are cancelled, commuter miles from work destination to home never populate. Submission for rewards submitted over two weeks ago are still under review. Terrible, please fix the bugs.
Can’t change work address
Got a new job and I can’t change my work address making the app pointless
Cannot login
App is not working. I can login on the website, but the app just won’t let me click that green login button.
Can’t create an account
App will redirect you to their website to create an account, and after asking for too much information, it will kick you back to the home page and not let you log in.
Possible data collection scam.
Possible data collection scam.
Terrible app
Don’t waste your time — app doesn’t work.
