Made a bad app worse
Third and perhaps the worse of it all is that the app does not seems to be designed to help commuters actually gauge information. For trains, you can no longer see multiple trains in your direction of choice when it comes to the countdown. Additionally, the app does a horrendous job indicating the directionality of the trains. As for buses, the app is totally unhelpful bc of these same issues. But to make it worse, this app update seems to have broken the track a bus feature. These issues barely scratch the surface of what’s wrong with this app and people have made their complaints to WMATA to no avail. I highly recommend not relying on this hot garbage until WMATA takes people’s complaints more seriously.
Response from developer
Thanks for sharing your feedback with us. Can you check if you're using the most updated version of the app? We just recently made enhancements that address some of your concerns. Feel free to chat in the app, so one of our team members can further assist you. - TP
Tired of bouncing between apps
Response from developer
We're so glad to hear that the app is helping to make travel easier! -KB
Getting better
Response from developer
We appreciate your feedback. To plan a trip based on when you’d like to arrive (instead of when you leave), you’ll need to adjust the trip settings. Under the destination section, select the “Leave now” tab. From there, you can choose your desired time and switch to the “Arrive” option. This will let you plan trips that get you to your destination by your preferred time. -RT
Update
Response from developer
Hi there! Thanks for the feedback. We appreciate you taking the time to share your experience. We've shared your comments with our development team for review as we continue improving the app and rider experience. -RT
