Charged 25 hours for a ride I didn’t take.
I had a Capital Bikeshare bike that I rode for 5 minutes, but the app did not register the docking and ride remained active in the system. I contacted support expecting the issue to be resolved, but was told they could not end the ride manually and that I have to wait 25 hours for the system to end it automatically. I would also charged for the 25 hour ride. I was told wait to be contacted and be issued a refund for the overcharge in 5-7 business days. Overcharging or
penalizing me for an app failure should not amount to 25 hours of bike use when I actually used the bike for only 5 minutes. That misrepresents the service provided and the amount I owed.
penalizing me for an app failure should not amount to 25 hours of bike use when I actually used the bike for only 5 minutes. That misrepresents the service provided and the amount I owed.
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Works for me
Generally a pretty good app. A few things have been frustrating like trying to find the instructions on how to park a bike outside of a dock. Couldn’t find that for the life of me. Still don’t know. Also there was really no way to communicate an issue outside of the phone number.
Get rid of manual bikes
Nobody want to use those slow and useless manual bikes. Stop taking up dock space for the e-bikes.
DO NOT USE
This is the worst one in the world. There is no way to unlock the bikes. There’s no information how to unlock the bike bikes. The bikes are stuck. They do not help you. This is ran by the government that means they don’t care about your service. they don’t care about whether it’s a good or not do not use this.
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Good
Good
