Unable to Remove Payment Method
It’s impossible to remove a credit card or payment method from the account! Why does this company need to keep my card information if I’m not even using the service anymore? The fact that I can’t delete it from my account is very concerning. Do not recommend.
Don’t use this
I was trying to use this to get around DC, and it became an absolute nightmare as the kiosk didn’t work properly, and I ended up getting charged multiple times for rides that were supposed to be an all day pass.
The customer service sucks, and I wish I would have just gone with Lime which I know is more reliable.
Never again.
The customer service sucks, and I wish I would have just gone with Lime which I know is more reliable.
Never again.
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Poorly maintained
Bikes are poorly maintained. We rented three bikes and one stopped working. We had to call customer service and leave the bike. The other two had rusted chains.
Totally useless for traveling to busy areas
If you want to go to a busy area all of the parking spots will be taken, use lime or something instead
Owned by lyft
They steal your money
Parking is extortion
Charging people to park bikes when bike stations are full is absolutely insane — provide enough parking to meet demand or make parking free.
Bad
Bikes are bad quality, terminals don’t work and app unresponsive!
Horrible
The worst ride share
What happened to Bike Angels?
I don’t see the Bike Angels tab anywhere anymore and I know I had a lot of points. Is the program gone?
Keeps getting worse
Bike availability, customer service, and the UX in the app are getting worse and worse every single year. Bikes are never available. The app is garbage: on a weekly basis now I have to re-download it because it refuses to connect to any bike. That’s the only way to fix it. I’ve been a member for nearly 3 years now—the price keeps going up, but the service rapidly deteriorates. Stay away
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Warning Lyft users
It’s owned by Lyft. After 3 kiosks wouldn’t take a physical card payment, I got this app and signed up for an account using a secondary email address. I provided my phone # as required during signup. It’s the same phone # I use for Lyft, which evidently means that the Lyft app can forcibly sign you out of your Lyft account on the Lyft app (which shouldn’t be allowed based on API permissions, btw — apps should be sandboxed). I am now locked out of my preexisting Lyft account, and can only log onto the CapBi account from the Lyft app, which requires you to log on with a phone #. Lyft and CapBi haven’t replied to chat messages or emails so now I’m locked out of the Lyft account I’ve had for years. I guess I am only able to use Uber (not Lyft) for car pickups now.
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It works
App is good, with a few minor nits. As noted by other reviewers, they don’t balance the bike capacity in the system, like they did five years ago. Scarcity is more common now.
Charged ?
They charge me for the reservation
Weird Charges Overpriced
Ever since the price markup the app has been terrible. The prices have been raised for most things up to 300%. Also random charges that don’t show up in the app costing a lot. Overall has gotten terrible overpriced and i won’t be using again.
App Works, Map Crowded by E-Bikes
The program is great, allowing you to move about DC freely. It has utility for commuting, especially if you have to get to a destination far from a stop.
My biggest gripe is that the map is cluttered by E-Bikes such that you can’t see the status of bike corrals. The bubbles often block the number of parking spaces open, as well as the number of bikes, and if you want to inspect a stop’s offerings, you are just as likely to select an E-Bike as you are to do anything else. Allowing users to disable the view of E-Bikes would go a long way improving QOL.
My biggest gripe is that the map is cluttered by E-Bikes such that you can’t see the status of bike corrals. The bubbles often block the number of parking spaces open, as well as the number of bikes, and if you want to inspect a stop’s offerings, you are just as likely to select an E-Bike as you are to do anything else. Allowing users to disable the view of E-Bikes would go a long way improving QOL.
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Reduce the prices
You’ve tripled the prices in the past year. It used to be $0.05 / min now it’s $0.15 / min and twice as much for e-bikes. Not cool
donotgetthisapp
THIS APP IS AN TOTAL SCAM I BOUGHT THE DAY PASS AND IT STILL CHARGED ME. IT LITERALLY SAID 1 DOLLAR BUT IT CHARGED ME 20 I WANT MY MONEY BACK RN!!
Really hard to get in use
Horrible
Membership is a robbery
Membership is a robbery, it charges you too much Money, it’s better to buy a electric bicycle
Often useless
Broken docks, broken bikes, full stations when needing to park, empty stations when needing a ride, I’m often surprised when it actually works out. I regret my subscription.
