worst app I have ever used
I bought a monthly unlimited pass but there is no way to add it to Apple wallet or use it. So I’ve had to spend my own credit card on top of this big monthly fee.
When trying to talk to customer service all of them say they can’t help with any issues.
All the features are not straight forward and when purchasing they definitely don’t make this clear how to actually use what u buy.
When trying to talk to customer service all of them say they can’t help with any issues.
All the features are not straight forward and when purchasing they definitely don’t make this clear how to actually use what u buy.
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Not Up To Speed
Having read multiple negative, and a couple positive, reviews I decided to see for myself. I'm a former IT pro, and I landed in the middle but on the "disappointed" side of the fence.
The app feels old and inflexible, and it's just not intuitive. I purchased a second SmarTrip card by mistake because instructions were unclear and the app doesn't take into context what you've already purchased.
Also, I tried multiple times to set up autoload but never succeeded.
The most frustrating part is that there's no good reason this app can't be spectacular. It just seems that Metro's programmers (or their outsourced programmers) don't have a bird's eye understanding of the various tasks the app needs to perform.
I'll give Metro the same advice as I give to every other company that has public-facing software: ask the CEO to use it and watch. If they don't find it intuitive, the general public won't, either. Then it's back to the drawing board.
The app feels old and inflexible, and it's just not intuitive. I purchased a second SmarTrip card by mistake because instructions were unclear and the app doesn't take into context what you've already purchased.
Also, I tried multiple times to set up autoload but never succeeded.
The most frustrating part is that there's no good reason this app can't be spectacular. It just seems that Metro's programmers (or their outsourced programmers) don't have a bird's eye understanding of the various tasks the app needs to perform.
I'll give Metro the same advice as I give to every other company that has public-facing software: ask the CEO to use it and watch. If they don't find it intuitive, the general public won't, either. Then it's back to the drawing board.
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Absolute trash
How difficult it is to create an account? This app has mastered it. Had to reset my password 3 times before giving up. The app will simply not accept your correct password to save your life. The developers of this app should return their degrees.
Terrible doesn’t work
I have a MetroCard in the app that I can use to ride the train. When I try to add value to the card, it gives me an error. Troubleshooting is pointless.
not for travelers
only for US
