Because of this app I got charged twice
This app is ridiculously buggy when it comes to payments. Somehow, it created two monthly passes for me, and I couldn’t even cancel auto-reload because the app kept crashing. The whole payment experience is a complete mess. It honestly feels like a scam when the app can charge you but won’t even let you manage or cancel your payments. Absolutely unacceptable.
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UUser3691130
Still charges you $2 for a card!!!
Might be the worst app I’ve seen in years. I spent 10 minutes at the metro station signing up only to have the same charge as for a physical card. It’s cumbersome and awful. Garbage app. Start over please. And where is tap and pay? Every other modern city has it. Ridiculous.
JJulie20121963
Cannot Remove Credit Card
Every time I try to cancel my auto-reload, the app crashes. There are no available updates. This seems very convenient for WMATA…
SSeaJayy!!$
Auto reload confusingly missing
Automatic reloading says it is available in the app, but following the instructions to add value provides no actual option to set up auto reload unless the amount is at least $20.This means I spent extra, and had to figure out the minimum myself.
NNicName012
Won’t allow setup
I have worked to open up an account for over an hour without success. They are supposed to email me a confirmation which never comes. Multiple attempts to send, attempts to set up the account again and multiple attempts to have them send an email to “forgot password and login information”. Nothing, nada
Total frustration
Total frustration
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Iinsecureathome
