worst app I have ever used
I bought a monthly unlimited pass but there is no way to add it to Apple wallet or use it. So I’ve had to spend my own credit card on top of this big monthly fee.
When trying to talk to customer service all of them say they can’t help with any issues.
All the features are not straight forward and when purchasing they definitely don’t make this clear how to actually use what u buy.
When trying to talk to customer service all of them say they can’t help with any issues.
All the features are not straight forward and when purchasing they definitely don’t make this clear how to actually use what u buy.
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Not Up To Speed
Having read multiple negative, and a couple positive, reviews I decided to see for myself. I'm a former IT pro, and I landed in the middle but on the "disappointed" side of the fence.
The app feels old and inflexible, and it's just not intuitive. I purchased a second SmarTrip card by mistake because instructions were unclear and the app doesn't take into context what you've already purchased.
Also, I tried multiple times to set up autoload but never succeeded.
The most frustrating part is that there's no good reason this app can't be spectacular. It just seems that Metro's programmers (or their outsourced programmers) don't have a bird's eye understanding of the various tasks the app needs to perform.
I'll give Metro the same advice as I give to every other company that has public-facing software: ask the CEO to use it and watch. If they don't find it intuitive, the general public won't, either. Then it's back to the drawing board.
The app feels old and inflexible, and it's just not intuitive. I purchased a second SmarTrip card by mistake because instructions were unclear and the app doesn't take into context what you've already purchased.
Also, I tried multiple times to set up autoload but never succeeded.
The most frustrating part is that there's no good reason this app can't be spectacular. It just seems that Metro's programmers (or their outsourced programmers) don't have a bird's eye understanding of the various tasks the app needs to perform.
I'll give Metro the same advice as I give to every other company that has public-facing software: ask the CEO to use it and watch. If they don't find it intuitive, the general public won't, either. Then it's back to the drawing board.
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Absolute trash
How difficult it is to create an account? This app has mastered it. Had to reset my password 3 times before giving up. The app will simply not accept your correct password to save your life. The developers of this app should return their degrees.
Terrible doesn’t work
I have a MetroCard in the app that I can use to ride the train. When I try to add value to the card, it gives me an error. Troubleshooting is pointless.
not for travelers
only for US
c'est réellement mauvais
Si tu n'as pas de num américain tu ne peux pas créer de compte (donc pas acheter de carte)
Tu as cependant accès à une map interactive qui te donne ton trajet (youpi !), mais celle d'apple plan est déjà meilleure, donc aucun intérêt
Cette application est donc totalement inutile si comme moi vous êtes en vacances aux US
Tu as cependant accès à une map interactive qui te donne ton trajet (youpi !), mais celle d'apple plan est déjà meilleure, donc aucun intérêt
Cette application est donc totalement inutile si comme moi vous êtes en vacances aux US
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Don’t fall for it - just pay with your card
The DC metro refers everyone to their app, but it’s glitchy, there’s no customer service. Nothing works. Even trying to call their so called customer service doesn’t work. All you receive is a recording that they are closed. The help link doesn’t do anything. Worst mistake ever was downloading this virus to my phone. If I could give it negative stars, I would.
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Clown show extraordinaire
What an absolute joke of an app. I only leave reviews if something is so extraordinarily bad that I have to take time out of my busy day to rate the application.
The create account process requiring three security questions?!?!
I am at loss for words
The create account process requiring three security questions?!?!
I am at loss for words
This app sucks
This app does not work. I hate it.
Will randomly cancel your card mid trip
Card added to Apple wallet no problem. Card let me scan into a trip, then would not let me scan out, suddenly said card inactive cannot be used. Then had to create a new card and add to wallet, but at that point you still can’t scan out because it thinks you never scanned in. Also fun to try to set up a new card while having no service in the metro station, and very very poor public metro WiFi.
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Barely works
The card in my Apple wallet frequently fails to scan, and takes 3-4 tries to let me through. Very annoying, and frustrating glitch when you’re trying to catch a train.
Adding $ to Cards
Frustrating that it takes so long for $ to be added to the cards via the App. Have to plan way in advance. 12 hours after purchase and $ is not on card...and counting...
Great App!
This is a great app, this app is not antiguated, tedies, or redundant. I love this app. This app is a smart trip!
Good Luck
Added money to my account at 9 AM. 3 hours later, my money is still not on my account. I called customer service, and they were completely useless. I had a lady keep yelling at me asking “why I didn’t add the money through my Apple wallet?” Just a joke of a public transport system. I don’t understand how I paid for transportation the same way that I had attempted to now, but it no longer works.
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scam
bought monthly pass and used it all of one time for it to demand i add value at the turnstile
User unfiendly
The app sabotaged me each time I tried to create my account. Frustrating.
Solid App-Bad Ratings are Haters who Don’t Know Technology
When I started to look at whether or not I wanted to download this app, I saw a ton of 1-star reviews and that made me concerned that the app wasn’t worth downloading. After giving it a go anyway, I have to say that the 1-star ratings that I have seen are not supported by reality. Does the app need a few adjustments? Of course, what app doesn’t? I will say that getting my account set up took a little bit of time, but the app works really well on both Metro and Metro buses. Also, I was easily able to upload (and reload) my MetroCard. So, I would encourage the use of the app. I think you’ll enjoy it.
PS-for the developers, I wonder if you can include an Apple Pay feature in the future update. That would significantly increase the convenience of the app.
PS-for the developers, I wonder if you can include an Apple Pay feature in the future update. That would significantly increase the convenience of the app.
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App isn’t letting us load money via apple pay!
No one is able to add any money via Apple Pay. We all are having to use the machines. This error suddenly JUST started and it’s becoming a big problem. You’re letting cards being charged, without actually having our balances updated. For those who need to get home and suddenly money was taken but won’t return until the next day, THAT IS UNACCEPTABLE! Most get paid on a bi-weekly schedule and may only have the funds to make a round trip with that exact change. FIX. YOU. APP. AND. DO. BETTER. WMATA.
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App sucks
Too many times I put money on the app. They take the money and I’m sitting around waiting for it to transfer to app and nothing
Very hard time
i’m sad it made me wait for my funds to transfer 😭😭😭😢😢😢🥺🥺🥺
