Access electric-assist bikes docked throughout Austin. Find stations, check availability, plan trips, and easily unlock and return bikes. Discover the city from a new perspective.
What We Love
- 👍 Easy to set up
- 👍 Straightforward app
- 👍 Good value for price
- 👍 Unlimited rides for the day (with re-scan)
- 👍 Decent network in downtown/central east Austin
- 👍 Never any problems with lock/unlock
- 👍 Never have problems with no bikes at stations
- 👍 Super useful for getting around
- 👍 Best choice if not waiting for bus
- 👍 Plenty of stations to pick and drop
- 👍 Worked great and loved it
- 👍 Easy to sign up
- 👍 Easy to rent bikes
- 👍 Great ride around the river
- 👍 Unbeatable public transportation
- 👍 Customer service is fast and understanding
- 👍 Great way to get around downtown
- 👍 Starting a ride is easy with QR code
- 👍 Can see where bikes are on a map
- 👍 Can see how many bikes are at the dock
- 👍 Doesn’t drain battery
- 👍 App and bike rental worked great
- 👍 New bikes are awesome
- 👍 App and bicycles have improved a lot
Room to Improve
- 🐛 Nothing loads
- 🐛 App freezes
- 🐛 Impossible to sign up via app
- 🐛 App won't accept payment cards
- 🐛 No idea why cards are refused
- 🐛 Handles get sticky
- 🐛 Welcome notification every ride
- 🐛 Annual pass is steep ($150)
- 🐛 Useless app
- 🐛 Can't add card payment
- 🐛 Won't take card
- 🐛 Constant error message when signing up
- 🐛 Unauthorized charge
- 🐛 App never works correctly
- 🐛 Buggy
- 🐛 Locking up during scan
- 🐛 App can do nothing you want it to
- 🐛 Navigation is rarely usable
- 🐛 Bad UX
- 🐛 High fares
- 🐛 Faulty app
- 🐛 Not taking card info
- 🐛 Incompetent customer service
- 🐛 App not taking credit card
- 🐛 Awful app
- 🐛 No way to log out
- 🐛 No way to reset password
- 🐛 One of the worse UXs
- 🐛 Account creation issues
- 🐛 Forced to choose payment type at account creation
- 🐛 Unusable
- 🐛 TOS don't load
- 🐛 Debit cards not accepted
- 🐛 Unfair rates
- 🐛 Horrible experience
- 🐛 Hard to add 2+ riders
- 🐛 Can't report non-functional bikes
- 🐛 Network limited to downtown adjacent areas
- 🐛 Random charge
- 🐛 Account suspended
- 🐛 Auto-renew is automatically turned on
- 🐛 Nobody can add cards
- 🐛 Randomly flag accounts and suspend them
- 🐛 No customer service number
- 🐛 Email only support
- 🐛 Account suspended after one ride
- 🐛 Can't add card
- 🐛 Can't purchase a pass
- 🐛 Error when trying to purchase a pass
- 🐛 Birth date required for pass
- 🐛 Too much personal data collected
- 🐛 Privacy concerns
