Bugs and No Support
Would give this a solid four until yesterday (-1 for a lagging app). The station where I’ve parked my bike did not send the signal to the app; now I’m technically using the bike for a whole day and cannot take another one without paying more. Supposedly 24/7 text support doesn’t do anything
DDandyStorm
First & Last Time
Defective bike. Power button doesn’t work. Gear shift doesn’t work. Battery at 20%. Rattles like crazy. Headlight is defective. I would rather walk than use this joke of a bike.
Mmrj805
Customer service
You will send information about your issue and they will ask you to provide it again multiple times. Docks work about half of the time.
Jjoemamma66642069!
Great idea in theory - Not managed well in practice
I love the idea of having e-bike share options in Boulder. The problem is how under-maintained and understaffed they seem. The software constantly glitches, and the bikes are not well-maintained. (e.g. Availability often doesn’t refresh properly in the app, bikes are dirty or broken most of the time, etc.) Customer service is very unhelpful. Most recently, they have now tried to charge me over $60 I don’t owe - I can only assume it’s yet another glitch in their system.
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Mmlb8819
Terrible service
Horrible service. I had a bike break on me, reported it immediately and now I am unable to use the app as they are trying to "recover the bike". I call them to explain the situation and they simply tell me they will follow up and do nothing. This is beside the fact that there is consistently no bikes available and they are often faulty. They are lucky there is little to no competition as their service is genuinely atrocious.
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RRiley074
