Great idea, bad service
Just so unreliable. The app misleads as to how many bikes there are, if the electric have battery (they usually don’t), and even how many docks are available. It is ALWAYS wrong. They randomly move stations without any warning or notice. And what few stations there were in center city philadelphia, they are either full or empty. At best the bikes are heavy and clunky, but often something is wrong: low air on the tires, gears don’t change, seat won’t stay up. This company has poor maintenance and upkeep. Hope they get better but not holding my breath.
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Don’t get annual pass
Annual pass allows you to ride classic bikes on a subscription basis. Only problem is, half the time stations have only electric bikes which you have to pay for like anyone else. Today, I wanted to bike somewhere and the 3 nearest stations had 0 classic bikes. When I wanted to return from my destination, all 4 classic bikes mysteriously were having errors but the electric bikes, which I have to pay extra for, didn’t. Feels like they just want us to pay more. Don’t get a subscription, you’ll end up riding electric bikes mostly anyways.
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Customer service is the worst
I tried to make an account and got an email from “ITadmin” saying they needed some info from me to authenticate my account and to respond to this email. I respond to the email and don’t get an answer for 5 months until I, again, try to use this service. I call customer service number who are the most inadequate, unprofessional people I have ever had to deal with. First Lady hung up on me after telling me to respond to the email again. The next day I call back and get a man and he tells me that I still haven’t responded to the email, which I just responded to again the day prior. Then it turns out I shouldn’t have been replying to “ITadmin” even though it says to do so in the email, but I should use the support email which no one ever told me to use. The whole ordeal to rent a $5 bike is ridiculous and the customer service people are rude and do nothing to help the situation.
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cancel
Wouldn’t let me end my ride and then when i was trying to report the issue the app wouldn’t allow me to send a report.
Inaccurate Dock Maps
Great quality bikes but low quality app. Took 4 stations before I found one with an available dock, despite the map showing availability. Ended up being slower than walking.
