Don’t get annual pass
Annual pass allows you to ride classic bikes on a subscription basis. Only problem is, half the time stations have only electric bikes which you have to pay for like anyone else. Today, I wanted to bike somewhere and the 3 nearest stations had 0 classic bikes. When I wanted to return from my destination, all 4 classic bikes mysteriously were having errors but the electric bikes, which I have to pay extra for, didn’t. Feels like they just want us to pay more. Don’t get a subscription, you’ll end up riding electric bikes mostly anyways.
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Customer service is the worst
I tried to make an account and got an email from “ITadmin” saying they needed some info from me to authenticate my account and to respond to this email. I respond to the email and don’t get an answer for 5 months until I, again, try to use this service. I call customer service number who are the most inadequate, unprofessional people I have ever had to deal with. First Lady hung up on me after telling me to respond to the email again. The next day I call back and get a man and he tells me that I still haven’t responded to the email, which I just responded to again the day prior. Then it turns out I shouldn’t have been replying to “ITadmin” even though it says to do so in the email, but I should use the support email which no one ever told me to use. The whole ordeal to rent a $5 bike is ridiculous and the customer service people are rude and do nothing to help the situation.
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cancel
Wouldn’t let me end my ride and then when i was trying to report the issue the app wouldn’t allow me to send a report.
Inaccurate Dock Maps
Great quality bikes but low quality app. Took 4 stations before I found one with an available dock, despite the map showing availability. Ended up being slower than walking.
Debit card + Apple Pay no good in 2026?
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