Don’t get annual pass
Annual pass allows you to ride classic bikes on a subscription basis. Only problem is, half the time stations have only electric bikes which you have to pay for like anyone else. Today, I wanted to bike somewhere and the 3 nearest stations had 0 classic bikes. When I wanted to return from my destination, all 4 classic bikes mysteriously were having errors but the electric bikes, which I have to pay extra for, didn’t. Feels like they just want us to pay more. Don’t get a subscription, you’ll end up riding electric bikes mostly anyways.
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Customer service is the worst
I tried to make an account and got an email from “ITadmin” saying they needed some info from me to authenticate my account and to respond to this email. I respond to the email and don’t get an answer for 5 months until I, again, try to use this service. I call customer service number who are the most inadequate, unprofessional people I have ever had to deal with. First Lady hung up on me after telling me to respond to the email again. The next day I call back and get a man and he tells me that I still haven’t responded to the email, which I just responded to again the day prior. Then it turns out I shouldn’t have been replying to “ITadmin” even though it says to do so in the email, but I should use the support email which no one ever told me to use. The whole ordeal to rent a $5 bike is ridiculous and the customer service people are rude and do nothing to help the situation.
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cancel
Wouldn’t let me end my ride and then when i was trying to report the issue the app wouldn’t allow me to send a report.
Inaccurate Dock Maps
Great quality bikes but low quality app. Took 4 stations before I found one with an available dock, despite the map showing availability. Ended up being slower than walking.
Debit card + Apple Pay no good in 2026?
Title
Least intuitive app to rent bike
This app is so absurdly bad that it makes me want to take an uber to get home in the time it takes to figure out how to login and renew a pass
Great service. If you want better expect to pay more :p
People here complain about anything. App is very stable and you can always get a classic or e bike when needed or wherever in center city and surrounding areas. Just realize that some amount of classic bikes have broken shifters and some e bikes don’t have stated amount of batteries. But for $20 a month (1 hr unlimited classic rentals) what more do you want to ask for.
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Indego doesn't care about their customers
I've been using Indego for over a year now, and they charged me a $500 fee over docking my bike partially. I could not dock it fully as there was snow/ice frozen over the bike station. The customer service is usually understanding, but clearly not this time.
Additionally, most days the Ebikes have very little to no charge, and you'll be lucky to find a station to dock your bike when you get to your destination. Their quality of services has seriously been going down.
Happy to say that I won't be using Indego again.
Tldr: AVOID THEM IF YOU DONT WANT RANDOM FEES CHARGED TO YOUR ACCOUNT
Additionally, most days the Ebikes have very little to no charge, and you'll be lucky to find a station to dock your bike when you get to your destination. Their quality of services has seriously been going down.
Happy to say that I won't be using Indego again.
Tldr: AVOID THEM IF YOU DONT WANT RANDOM FEES CHARGED TO YOUR ACCOUNT
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Experiência ruim
Não gostei, extremamente difícil para devolver, minha primeira e única experiência não foi boa, só me atrapalhou.
Very expensive unreliable e-bikes
If you want to bike in Philadelphia this is the only game in town. And you can tell it has no competition because of the poor condition of the bikes.
There is an annoying button that you have to press to turn on the e-bike, it is not automatic when you pedal. A couple of my bikes would never turn on or only for a short time. You have to push this button also to see how much charge before you select the bike there is no continuous display and you can’t tell in the app.
For sure this is the most expensive e-bike I have ever ridden at $0.30 a minute, or even with a “day” pass you pay 0.20 a minute AND if you are just sightseeing then over an hour you get extra fees on top of that.
Ultimately our few logout sightseeing having to swap out several bikes with a day pass cost over $50 PER rider.
Philadelphia needs some competition on e-bikes
If you want to bike use the standard bikes. A day pass is $25 as long as you swap it out every hour then $15 is the cost.
There is an annoying button that you have to press to turn on the e-bike, it is not automatic when you pedal. A couple of my bikes would never turn on or only for a short time. You have to push this button also to see how much charge before you select the bike there is no continuous display and you can’t tell in the app.
For sure this is the most expensive e-bike I have ever ridden at $0.30 a minute, or even with a “day” pass you pay 0.20 a minute AND if you are just sightseeing then over an hour you get extra fees on top of that.
Ultimately our few logout sightseeing having to swap out several bikes with a day pass cost over $50 PER rider.
Philadelphia needs some competition on e-bikes
If you want to bike use the standard bikes. A day pass is $25 as long as you swap it out every hour then $15 is the cost.
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Extremely Awful
No clear instructions and not intuitive to use at all. Do not recommend. Bikes do not work!!
Update your map in real time
There’s no point of claiming to have a real time app if the only way you show stations as down is if someone actually attempts and fails to check out at a station. Drove to a different one under time pressure. 100% full. 100% fail. No one to talk to.
Tronta Pounds
Great company, great service, please add more customized bike if you can! 😸👍🏼
Not good
Extremely frustrating to sign up/ buy passes/ use. Dock info never up to date, spent an hour trying to find an open dock despite many showing in app.
Used to be amazing, now hit or miss
I used to absolutely love Indego, but as they phase out the non-electric bikes it is getting worse and worse. The electric bikes don’t allow the seat to go high enough for me, and the app is often wrong about how much charge they have so I end up having to use a dead bike too small for me. Or they just die even when they show a full battery. I have to change bikes mid-ride more often than I’d like, and sometimes the station doesn’t recognize that they’ve docked and then I get stuck since I can’t get a new bike. All while charging extra for e-bikes. I just bought my own bike after a couple years of being an enthusiastic customer.
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Love it
Easy system. Lots of stations to choose from. Some bikes are better than others. Overall I love it.
Scam Fees
App is extremely outdated compared to other scooter and bike rental services. It cannot adjust in real time to what you’re doing. You have to return the bike to a station every time to end a transaction. Your fees don’t show up until the next day. There’s no way to get your money back. Avoid using at all cost.
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Easy to work
So far I’ve been using them for about three months and I’ve only had a couple issues that were resolved in a decent amount of time and they do get back to you and it’s very easy to use as long as you follow all the instructions. Very convenient to have in the city. Especially to have as a good date or to get somewhere quickly.
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Terrible company; no accountability
Indego bikes is an absolute disgrace of a company and should have their business license revoked. The number of issues I have had with both their app and their bikes since signing up for a 12 month membership is insane.
I was hoping to use these bikes as my primary means of transportation in a city where public parking is either unavailable or too expensive. Indego has proven time and again how unreliable they are, and as long as Indego gets their $5 per ride they are completely happy to send their customers out on bikes that are completely unsafe into a city where reckless driving is the norm.
As for the app it is just as unreliable, often showing bikes available at a docking station when in fact there are none, or showing e-bikes with fully charged battery, only for you to find out when you get there that they’re actually completely dead.
Overall my experience with this company has been terrible and I would caution everyone who is considering an extended membership with this company. For a one off ride your 50/50 to experience some issues like this so just be careful.
I was hoping to use these bikes as my primary means of transportation in a city where public parking is either unavailable or too expensive. Indego has proven time and again how unreliable they are, and as long as Indego gets their $5 per ride they are completely happy to send their customers out on bikes that are completely unsafe into a city where reckless driving is the norm.
As for the app it is just as unreliable, often showing bikes available at a docking station when in fact there are none, or showing e-bikes with fully charged battery, only for you to find out when you get there that they’re actually completely dead.
Overall my experience with this company has been terrible and I would caution everyone who is considering an extended membership with this company. For a one off ride your 50/50 to experience some issues like this so just be careful.
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Worst app
Worst app I’ve ever been on I typed everything right for my password still wouldn’t let me in or email a reset password and I already paid for the ride wouldn’t ever use this app again
