Bugs and No Support
Would give this a solid four until yesterday (-1 for a lagging app). The station where I’ve parked my bike did not send the signal to the app; now I’m technically using the bike for a whole day and cannot take another one without paying more. Supposedly 24/7 text support doesn’t do anything
First & Last Time
Defective bike. Power button doesn’t work. Gear shift doesn’t work. Battery at 20%. Rattles like crazy. Headlight is defective. I would rather walk than use this joke of a bike.
Customer service
You will send information about your issue and they will ask you to provide it again multiple times. Docks work about half of the time.
Great idea in theory - Not managed well in practice
I love the idea of having e-bike share options in Boulder. The problem is how under-maintained and understaffed they seem. The software constantly glitches, and the bikes are not well-maintained. (e.g. Availability often doesn’t refresh properly in the app, bikes are dirty or broken most of the time, etc.) Customer service is very unhelpful. Most recently, they have now tried to charge me over $60 I don’t owe - I can only assume it’s yet another glitch in their system.
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Terrible service
Horrible service. I had a bike break on me, reported it immediately and now I am unable to use the app as they are trying to "recover the bike". I call them to explain the situation and they simply tell me they will follow up and do nothing. This is beside the fact that there is consistently no bikes available and they are often faulty. They are lucky there is little to no competition as their service is genuinely atrocious.
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App is unusable
I have an account that I haven’t used for a while so I need to reset my password. However, every time I try to click “Forgot Password” in the app, the app freezes. I guess I can’t log in or check out any bikes. Seems like they should address this issue but the app has been glitchy for years and hasn’t really improved at all.
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Unreliable!
Listen, I love the Bcycles just as much as the next guy. They’re fun to ride, quick, and a nice alternative to buying a bike (and likely getting it stolen here in Madison). There’s stations in lots of convenient spots around the city which makes them convenient and reliable—until they’re not. I find that about 75% of the time when I want to unlock a Bcycle I encounter some kind of issue. Whether it’s something mildly inconvenient, like the app not loading unless I close and reopen it multiple times, or something that completely hinders my travel plans, like the docking stations not appearing on the app, the app not registering Bcycles when there’s MULTIPLE charged ones on the docking station, or the bikes being unable to discharge from the station. I also have found that sometimes there are open spots on stations but they are blocked? And the app does not tell me this, so I have to go find another station that has open spaces nearby which is pretty inconvenient. I have submitted multiple help requests through the app about these issues, namely the bikes not unlocking or the occasional issue with the bike itself and typically I’ve seen a Bcycle van there within the next 48 hours which is nice.
TLDR; Love the bicycles, wish the app worked better, wish the docking stations were more compatible with the app
TLDR; Love the bicycles, wish the app worked better, wish the docking stations were more compatible with the app
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~20% success rate.
App goes down all the time. Almost never connects quickly to bikes when it does work.
BETTER TO BUY A BIKE
Paid $30 monthly but my extra charges added up to the same amount in two days because the stations are all so close together in Downtown Redding but no stations across the river so I had to buy a lock to get my groceries. I should’ve bought a bike cuz this pass is fine but not really worth it.
$20 hold?
I used to enjoy this service but now it tried to put a $20 hold on my card so I chose to walk instead. Get rid of this new money holding thing or i will never ride a bcycle again
Bs
They take random charges with no explanation after you ride the bikes then ghost you
App sucks
Yes it’s very convenient sometimes but I swear half the time there is a bike at a station the app just won’t let me take it
Upgrades People, Upgrades
If you don’t have an e-bike or bicycle this can be a real game changer!! They just opened up stations in Longmont, and they’re all over central Boulder. You can take advantage of the beautiful bike paths or daily commute to a lot of areas. Sure it’s not perfect, but they’re always friendly and pretty quick to fix issues. Besides, not having this option would be a real bummer. 5 stars
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It just doesn’t work
I have tried it twice now and when I try to unlock a bike it just thinks for a while and then it says
Checkout error
I already brought 3 $10 passes to try to get this to work but it just isn’t happening.
Checkout error
I already brought 3 $10 passes to try to get this to work but it just isn’t happening.
Scammers
I bought a bike ride yesterday and I went inside somewhere for a couple of minutes and when I came back outside my bike was gone. There was no way for me to lock the bike. I only paid for 2 hours for $15. But now they are trying to charge me $75 because the guy that took my bike was going on a joy ride. There was literally no way for me to cancel anything on the app. I only agreed to pay $15 for 2 hours the bike should have stopped charging me after 2 Hours!
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The worst
Just got an account today to be able to bike home after work due to car issues. Since the start everything has been riddled with issues. First the app didn’t want to register my account because I had a bike open from 2021 (?), finally got a bike unlocked only for it to have no pedal assist. Docked it at another station to get another bike which also did not have pedal assist. Tried to dock that bike and none of the stations would take it. Called customer service basically only to be told if the bikes left out it’s my fault and I would be charged, only to then be hung up on. Turned what was supposed to be a breezy afternoon trip home into a major headache. I don’t recommend.
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Best Hack Ever
For $30 you can ride all over Santa Barbara for a week or a month. Such a great way to go.
Faulty charges and bike stations always empty
Randomly charging my account for bikes i didnt use and lots of other issues to the point that i reach out to customer service about twice a week. The customer support does eventually resolve it with no additional charges, however it takes about half an hour and is unreliable. Also many of the bike stations are frequently empty. They need to do a better distribution of the bikes between the stations.
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Only available for US phone numbers
Couldnt set up my a ccount because the app wont send the verification code to phone numbers outside the US
App is busted. Totally f-ed up
This app is practically useless and needs to be rebuilt from the ground up. It is sad that this is the only way to use the shared bikes in Madison. Fix it!!! Freezes over and over and over.
