Daily user—Reliable info! ui needs some work
I love this app so much, I use it multiple times a day. It’s definitely going through some ui changes right now but I think once the tweaking is done it’s going to be great. It’s a little hard to navigate after its most recent update, I definitely preferred having the first page (explore) organized by stop and not line. It requires a little finagling to get to the information you want to receive so it’s not super intuitive. The plan a trip section needs a little bit of work too, it’s not clear if you’re supposed to/able to type in an actual address or location or if you have to know what stop you’re headed to ahead of time. Overall though, very reliable when it comes to arrival times and as I said I use it at least twice a day if not more. Can’t wait for what comes next :)
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Response from developer
Thank you for your feedback! We’re glad to hear you’re enjoying the app. We’ll share your comments with our team as they continue making improvements. -RT
Consistently wrong
I rely on this app almost every day for bus arrivals. It’s consistently wrong by 3-4 minutes, causing me to consistently miss the bus and have to wait anywhere from 10-20 minutes for the next one. Either don’t have bus tracking or make it right. Inexcusable.
Memory Leak
There’s some kind of memory leak or issue with the current version of the app and the latest version of iOS. Every time, I open the app, do anything, and switch apps, it slows down my phone to a crawl after several minutes. I know it’s this app because I’ll remove it and a few minutes later, my phone is back to normal.
iPhone 13 Mini, iOS 26.5
iPhone 13 Mini, iOS 26.5
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Response from developer
Thanks for your feedback. Can you share your phone type/model? Our development team would like to explore what could be happening here. -SM
Loss of functionality with update
A focus on tracking only arrivals? That theoretically works for most stations. I’m even willing to forgive the hoops it takes you to now sort out the arrival times, instead of simply glancing at a screen. BUT ARRIVAL TIME ALONE MAKES LITTLE SENSE FOR STATIONS AT THE END OF THE LINE. End stations operate differently from other stations where arrival and departure times are basically the same. For end stations, 99% of daily users would want to know when the next train will depart, not arrive. It’s a complete guess as to when trains depart now.
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2.01 majorly improved, still needs work
Writing a new review after the 2.01 update. This update was hugely needed and allowed the app to pass a major milestone : it is now often faster to check the arrival of your train on metro pulse than on google maps. I’m very happy that WMATA is investing resources in this. The favorites section is useful now and allows you to see the arrivals at your most used stations very quickly. I also love the new design language. One perplexing issue that I hope is fixed very soon is that the amount of arrivals shown for each station is only 2. This means if a station services multiple lines, you can easily end up in a situation where your train is 6 minutes away, but two arrivals on the other line prevent you from being able to see that. I really don't think saving vertical screen space is an issue here. When I open the app I am usually only interested in the arrivals at one station, so if it took up my entire screen I still would not mind. Also, being able to select the default tab that shows up on the homepage would be amazing (I would prefer to always see the favorites tab first instead of the explore tab, if I am exploring I would probably choose google maps, but where I see this app really shining is during the daily commute)
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Response from developer
Thanks for your feedback. We're passing this along to our development team for their awareness. - MS
From decent to terrible
The old app worked it was a bit glitchy but now it’s terrible I have to change the selection to bus to see bus stops the mix doesn’t work at all and now when I click a bus stop I can’t physically see where the busses are if it works at all. The former UI was way better than this one. It is almost non-usable. Also the long opening scene often freezes when I’m trying to make quick decisions on bus options. Please at least go back to the usable but not great option before. And yes I am sure it’s the most recent version.
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Response from developer
Thank you for your feedback. Could you share the device and model you’re using, and confirm your app version? You can view bus stops and rail stations near your location by selecting the “All” tab, which should autopopulate when you open the app. -RT
App is Retrograde at best
Among all my fellow multi-decade paying Metro users, I’m sure I’m no standout in praising Metro’s current GM (who imho is exponentially an improvement over the system’s last, nicely rather shown himself after 5yrs increasingly incompetent). But, this app truly bites. Said to “simplify”, it’s devolverd Trip Planner to, perhaps accurate in leaving, seemingly wholly unusable for planning one’s destination arrival. Look Developers, you’ve might have buried that feature somewhere down into multiple sub- menus but why not make that as easy as it was to find in Metro’s old website: it’s Trip Planner clearly on its first page? Ofc, we recognize you cannot please all the people all the time and am asking you, esp in convert with GM Clarke’s very many welcome improvements, you reconsider this app’s layout so what may have been some try at simplification redevelopment so it actually is real/world useful. Thank you for affording me your listening.
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Response from developer
Thanks for sharing your feedback. We've provided your comments to our development team for their review. The Trip planner tool is accessible s by clicking "Plan" on the bottom row menus. Once there options like setting starting points and destinations, with arrival and departure times are still available to edit. Have more feedback to share? Feel free to drop additional comments here: https://www.wmata.com/help/help-topics/customer-support/website-feedback.html - MS
Made a bad app worse
Well WMATA has done the impossible. They’ve made the previously glitchy app now entirely inoperable. For one, when you open the screen, it takes a few for the screen to show you a whole song and dance before getting to what you are there for. What a great use of time for all us riders. Second, the app now is unbelievably unreliable as it fails to connect to the internet 50% of the time I try to open it the first time around. Again, great feature for a transit app.
Third and perhaps the worse of it all is that the app does not seems to be designed to help commuters actually gauge information. For trains, you can no longer see multiple trains in your direction of choice when it comes to the countdown. Additionally, the app does a horrendous job indicating the directionality of the trains. As for buses, the app is totally unhelpful bc of these same issues. But to make it worse, this app update seems to have broken the track a bus feature. These issues barely scratch the surface of what’s wrong with this app and people have made their complaints to WMATA to no avail. I highly recommend not relying on this hot garbage until WMATA takes people’s complaints more seriously.
Third and perhaps the worse of it all is that the app does not seems to be designed to help commuters actually gauge information. For trains, you can no longer see multiple trains in your direction of choice when it comes to the countdown. Additionally, the app does a horrendous job indicating the directionality of the trains. As for buses, the app is totally unhelpful bc of these same issues. But to make it worse, this app update seems to have broken the track a bus feature. These issues barely scratch the surface of what’s wrong with this app and people have made their complaints to WMATA to no avail. I highly recommend not relying on this hot garbage until WMATA takes people’s complaints more seriously.
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Response from developer
Thanks for sharing your feedback with us. Can you check if you're using the most updated version of the app? We just recently made enhancements that address some of your concerns. Feel free to chat in the app, so one of our team members can further assist you. - TP
Tired of bouncing between apps
I kept bouncing between Transit and DC Metro & Bus for years but neither of them ever felt fully reliable because they’re pulling data secondhand. Switched to Metro Pulse a while back and the alerts are faster, arrivals feel more accurate, and I can actually chat with someone in the app when something’s off instead of rage-googling. Still has rough edges but it’s the official app and they’re clearly working on it, so I’m sticking with it.
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Response from developer
We're so glad to hear that the app is helping to make travel easier! -KB
Getting better
The app is a lot better, however, if I’m trying to schedule trips to plan my day out, the arrival function isn’t working properly. It will plan me leaving at 11 AM instead of arriving at 11 AM.
Next to useless
Doesn’t reliably refresh, difficult to navigate, does not present information in an intuitive way (all I want to know is when MY next bus/train is coming), controls are not responsive… and that’s if you can get the app to even open…
Update
You updated the whole UI but didn’t fix the issue with Rosslyn not showing blue line trains correctly the way it shows the orange/silver. That would be more helpful then changing the look.
June 2026 update removes useful info
The new version removes system status info so you can no longer see which lines are having issues (including service gaps). This is critical for sophisticated Metro riders who have multiple ways to get from A to B.
Broken
This app is broken as of the update on 1 June
Update
The update is terrible and says that every single bus isn’t running
Practically useless
This app is shocking unhelpful. It won’t plan ahead (I specify parameters which it will not save). It’s hard to work with my favorites. It continues to include bus routes when all I want to plan for is rail.
They removed the most important feature!
They removed the feature that shows the performance dashboard! Why do this? The only reason I check the app is to see if there are major delays I need to prepare for
Inaccurate
The app is not have an accurate next arrivals. It continues to tell you the incorrect amount of minutes the train is coming. For example, the app said the train was coming in 4 minutes, arrived and left the station within the next 2 minutes, so I missed it.
Useless
Tried many times to plan a trip on red line from friendship heights to Union station and it didn’t do anything. This is MetroMinus
App is broken
Not useful, even less so if you’re not from DC/NOVA. Inaccurate data. Who is paying for this app? It’s free, so I guess you get what you get. I hope they are not under contract with WAMTA or some grant organization.
