CharmPass vs Metro Pulse

The CharmPass app lets you purchase and use fares instantly on your phone—anywhere, anytime. Just download the free app, register your debit/credit card or PayPal account in our secure system, and you're ready to go. WHY YOU'LL LOVE THIS APP: • No paper fares to track. • Purchase BaltimoreLink Local Service, MARC Train, and Commuter Bus tickets all from one app. • No need to carry cash, count exact change, or find a ticket machine. • Buy and use fares instantly using a debit/credit card or your PayPal account. • Pay a single fare or multiple fares for a group of riders. HOW IT WORKS: 1. CHOOSE SERVICE 2. CHOOSE FARE 3. SELECT TICKET TYPE 4. CHOOSE QUANTITY 5. CHECK OUT COMMON QUESTIONS: Q: Do I need to be connected to the Internet? A: Cellular network or a wireless Internet connection is required to purchase tickets, but you can activate your pre-purchased tickets offline. Q: What if my battery dies? A: Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead! IMPORTANT REMINDERS: • Don't uninstall the CharmPass app or erase your phone while you have active tickets on it. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection), so uninstalling the app can permanently erase your tickets! • Purchase your ticket anytime and activate your fare as you’re boarding. • Show your ticket to the operator of the vehicle. • Watch your battery level! Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.

Metro Pulse helps you stay informed before you go and while you’re on the move. On bus or rail, across DC, Maryland, and Virginia, you can check real time arrivals, plan trips, save your favorites, chat with us, and get service updates — all in one easy to use app. The official app of Metro, Metro Pulse has the up-to-the-second information you need to get where you want to go. Real Time Arrivals See accurate, real time data for every train and bus. Know when your ride is coming and whether delays or service changes could affect your trip so you can adjust with confidence. Explore Nearby Service Use the Explore tab to view Metro service near your current location or anywhere you drop a pin on the map. Save Your Favorites Keep your most used lines, routes, stations, stops, and places within easy reach • Favorite a rail line or bus route to preview arrivals at nearby stations or stops • Favorite a specific station or stop to see upcoming arrivals anytime Plan and Customize Your Trip Find the best way to get from point A to point B using bus, rail, or both. • Compare route options • View fare estimates and travel times • Choose when you want to leave — now or later • Customize preferences like travel modes, walking distance, access to elevators AI Powered Chat Get quick answers about arrivals, delays, service changes, and more. If you need additional help, connect directly with a Metro customer service representative. Service Alerts Stay updated on delays, service changes, cancellations, track work, and emergencies so you can avoid surprises. Designed for Metro Riders Built for riders across the DMV and redesigned with your feedback, Metro Pulse gives you the information you need when you need it — helping you move through the region with less stress and more confidence. Metro Pulse keeps your trip on track — before, during, and after your ride.