Works like a charm
Simple and easy to use. I always purchase a few extra tickets, which make them even easier to access, especially when I’m traveling with a group
Will not allow you to use tickets without update
I don’t mind updating. The problem is, if I’m getting on a bus in the morning to go to work, and I didn’t know there was an update planned, the app suddenly saying “you’re out of date! Update please!” And barring me from looking at my tickets until I do, means I either can’t get on the bus to work, or I get yelled at by a driver who does not have time for this nonsense any more than I do.
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Update didn’t fix previous bugs
The latest update didn’t fix any obvious bugs previously noted as my 31-day pass still reflects the wrong date even though if the QR Code gets scanned then the correct date is revealed.
Easy to buy tickets
The CharmPass is very user friendly.
Worst app in the world dating a new developer
This app does not allow me to schedule a date in advance and then pay in advance. How stupid is that?! That was not a question that was a remark …What’s up with that? People need to grow a brain these days.
Joshua Lewis
Joshua Lewis
Excellent and convenient!
I travel back and forth between Baltimore and Washington every day, prices are consistent and trains are always on time.
Keeps freezing!!
I’m tired of purchasing passes just for me to open the app at the fair box for the app to freeze while I’m in the subway with no signal. Especially when I can see my tickets and know once I exit out the window I’ll be left without a ticket all together. Fix bug please
Broken app
Brought two tickets and they would not show up. Please fix this.
Getting a new phone and this sucks
Cannot access my tickets at all!!!
Great!
Great, easy to navigate.
CharmPass
Quick & easy so convenient. I love the MTA!
Quick to charge card, no support after.
So I downloaded and installed this app for a quick trip to DC. I accidentally clicked the outgoing ticket and it activated it with no way to deactivate it. Call the support number, sent an email, snd no one got back to me. So it seems I would have to buy another ticket. It was only 13 bucks but still, it’s not right. Deleting it from my phone now.
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Terrible app
There’s an unknown error that’s not letting me access the app.
Works 70% of the Time
Overall, it works okay as a way but is love if the MTA could join SmartTrip from WMATA. I’m a MARC commuter. MTA instructs riders to open and activate tickets as the vehicle approaches however there are regular instances when the app doesn’t open and reports an internet connection is not available despite other internet enabled apps being able to be used.
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Sucks
Glitchy and doesn’t work like everything else in Maryland
Happy Commuter😜
I’ve worked for the federal government for over 25 years. This last year I decided to commute. The Martz Commuter Bus buses are always on time. And the drivers are very professional. I wish I would’ve done this earlier. It’s always a pleasant ride two and work. I want to give a big shout out to all of the 640 drivers especially the 640 that is always on time Oxon Hill park and ride at 5:43am!!! The driver is quiet but very professional and certainly knows DC pathways/roads!
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The app!!
This is my first time catching the bus in over nine years. My coworkers told me I should download the app. I never knew this app existed. It is so easy to use and always on point with arrival times. It makes catching the bus and the train
so much easier. I think I’ll put off buying that new car for a while.😇
so much easier. I think I’ll put off buying that new car for a while.😇
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Good
This is very fast and efficient to buy ticket online
Poor screen design
It is too confusing looking at current tickets, stored tickets, past used tickets to quickly get to the ticket you need.
The best part of the MTA
This application is truly the best of part our MTA.
