Why is the app so bad?
It breaks every few weeks without fail and the only fix is reinstall which is a hassle mid busy day. Search works only if you know the exact serial number or asset tag or username etc. such a clunky and broken app to use
Horrible app
Has extremely limited features compared to the web version. When requesting features to be added to the app I am told just to use the web version on my phone by tech support and dev team. Half the time I open the app it says that there is a critical update that needs to be installed, I click okay, it says I’m actually up to date and then goes back to the need an update page for a never ending loop (been going on for years). The only fix I have found when it does this is to reinstall the app entirely. If you want a helpdesk with a good app I would recommend fresh service or fresh desk
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Doesn’t work
Not sure what is up with this company. Maybe it went bad when PE took over. The app doesn’t work. Hard to believe that a company would allow itself to publish an app in with a one star rating.
Please fix this app
It won’t even get past the loading screen😭✌️
Loading Screen glitch
Several times a week the app will fail to launch entirely and instead just get stuck on a loading screen. This requires me to uninstall and reinstall the app.
