Incident IQ

Incident IQ

by Incident IQ, LLC

62 ratings
67 reviews
Free

Details

  • Released
  • Updated
  • June 3, 2017
  • August 21, 2025

Features

Incident IQ screenshot #1 for iPhone
Incident IQ screenshot #2 for iPhone
Incident IQ screenshot #3 for iPhone
iphone
ipad
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About

Streamline help desk operations for K-12 school districts. Submit requests, track work orders, manage assets, and log progress efficiently from any mobile device. Designed for teachers, staff, and IT teams to improve support workflows.

Submit help requests
Manage work orders
Scan asset tags
Log progress updates
Check assets in/out
Rapid Scan functionality
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What's New in Incident IQ

3.9.8

August 21, 2025

Fixed a bug that prevented some users to log in using SSO

User reviews

No Landscape mode?

So far the app does what I need. I wont be using it though. I’d like to. The biggest glaring problem, portrait only. With more and more iPads being used as laptop alternatives, this is a deal breaker.

App DooDoo

This app is bogus. The website is bogus too but this app is pure garbage. It helps with little things but that’s about it. I constantly have to uninstall it and reinstall it. When there’s an update you have to do it from the app. Big server issue, idk why the district even pays for this garbage. I could make a better one in my basement lol
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It’s ok

Most days, it works for what I need. Other days, I’m in a hurry and a ticket won’t load or the app never even makes it to the dashboard, it just spins. At least once every two weeks I have to delete and reinstall the app. I can’t use a custom filter I created on the desktop version because there isn’t a way to actually filter from the app. But, again, most days I get by when I’m at sites.
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Not what you expect from a tech app

Horrible loading time, always freezes.

Not good

For the amount of money IIQ charges, this app is a large waste. Usually it works, and even then it is limited in what you can do. Do not factor this app into consideration of licensing IIQ. UPDATE 7/2026 - now down to one star. It’d be nice if the app wasn’t such garbage.

FAQ

What does the Incident IQ app do?

The Incident IQ app allows users within K-12 school districts to manage help tickets and work orders. It empowers teachers and staff to submit help requests quickly and enables support teams to track progress, scan assets, and post updates on ongoing work.

What are the key features of Incident IQ Mobile?

Key features include the ability for teachers and staff to submit help requests, for support teams to log progress on work orders, scan asset tags using the device camera, and for IT teams to check assets in and out using Rapid Scan functionality.

Is Incident IQ free to use?

The app itself is free to download and use, but an Incident IQ account is required to access its features. The monetization model is free, implying the core platform may have associated costs or be part of a district-wide solution.

Who is the target audience for Incident IQ?

The app is designed for K-12 school districts, specifically for IT teams, facilities management, HR, and event management. Teachers and building staff are also key users for submitting requests.

What kind of support operations does Incident IQ manage?

Incident IQ is a workflow management platform built for K-12 school districts that unifies support operations. It provides tools for IT, facilities, HR, and event management teams to streamline their respective support and operational tasks.