Why is the app so bad?
It breaks every few weeks without fail and the only fix is reinstall which is a hassle mid busy day. Search works only if you know the exact serial number or asset tag or username etc. such a clunky and broken app to use
Horrible app
Has extremely limited features compared to the web version. When requesting features to be added to the app I am told just to use the web version on my phone by tech support and dev team. Half the time I open the app it says that there is a critical update that needs to be installed, I click okay, it says I’m actually up to date and then goes back to the need an update page for a never ending loop (been going on for years). The only fix I have found when it does this is to reinstall the app entirely. If you want a helpdesk with a good app I would recommend fresh service or fresh desk
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Doesn’t work
Not sure what is up with this company. Maybe it went bad when PE took over. The app doesn’t work. Hard to believe that a company would allow itself to publish an app in with a one star rating.
Please fix this app
It won’t even get past the loading screen😭✌️
Loading Screen glitch
Several times a week the app will fail to launch entirely and instead just get stuck on a loading screen. This requires me to uninstall and reinstall the app.
Great site, useless app
The service and website are amazing! It would sure be nice if the app worked, so I could easily add photos to tickets, and comment or close tickets out. But no - the app is riddled with bugs.
I can’t even get the app to open anymore. Send like an abandoned product.
I can’t even get the app to open anymore. Send like an abandoned product.
No iPad layout??
What are we even doing here? It’s just a stretched, similarly-bad version of the iPad app
Constantly have to redownload
Very disappointing that this app, even when updated to newest version stalls and just spins until deleted and redownloaded. I use it everyday at work on the go and every day I have to redownload. This goes for everyone in my tech department.
Disappointing
This app could be better as others have stated they do not have all the features that the web version has and this app constantly crashes. Please improve this app.
Questionable updates
Why are you people bypassing the App Store for updates? I launch this app and it has to download its own internal update before I can use it.
This app is a joke
If I tried to write a worse app, I’d probably fail. crashes, very limited functionality, always out of sync with the database.
pretty useless
does not even come close to comparing to the web version at all. You can barely do anything on this app and it is very difficult and cumbersome. not good at all and pretty useless for the most part.
Terrible
App barely gets updated and still has bugs from 3 years ago. They obviously do not care about this app and only fix when it won’t launch.
Patch One Thing, Breaks Another
I would give this 0 stars if it allowed. I cannot get over how infuriating this app is. Their online site is great, when it’s working. But because I travel and look to this for convenience it only slows me down. Info and data I rely on when using their website is not accessible through the app. Simple data points for assets can’t be viewed. It barely shows any relevant data when I try. The most recent crutch was scanning an asset then trying to open the ticket linked to it only to have it go back to my main dashboard. Like, why do ya’ll patch stuff but not test it? Waste of my time!
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Useful features broken
The main feature I use the mobile app for vs the website is the ability to easily scan/type in a ticket # to look it up and apply quick edits. Currently you can’t select the view ticket option, it just kicks you back to the dashboard, which almost defeats the whole purpose of the convenience of the app. Also, at least once a week the app will fail to launch entirely but instead just gets stuck on a loading screen. This requires me to uninstall and reinstall the app. Overall an incredibly frustrating experience.
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Unreliable
If you’re in the market for a ticketing system with an unreliable and buggy app this is it. You’d think after several years they would have this app at the very least working ok but nope.
App not functioning IOS 26
I recently got an iPhone 17 Pro with iOS 26. The app won’t even load correctly with the new Apple IOS. Think your developers need to do another bug fix.
“View Ticket” is broken
After searching for a ticket number, then tapping “view ticket“, I’m immediately taken back to the dashboard. I have Incident IQ installed on a work phone and a personal phone and this problem happens on both of them.
They don’t care
This app is horrible, for a company that uses this as a sales pitch, the ball was dropped.
Bad
Very bad
