App
The online banking app is terrible to use. The bank wants to charge us to use the check scanner so we returned it (should have kept it because they are still charging us for the scanner). Now we are trying to remote deposit checks and it doesn’t allow us to do that either. We continuously get an error that the check has already been deposited even though the check was just written out and it’s the first time attempting to deposit it. I wish we were in a place to change financial institutions - I would do it immediately! I will also advise anyone to NOT get setup with incredible bank.
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Mobile deposit only works half the time
Mobile deposit features seems to be very hit or miss. I have had several checks that are continually rejected for “missing endorsement” when my name is signed big and bold in black ink.
Glitches
This app has not worked for me for several weeks. It does not connect to my accounts and is useless at this point.
Love the popcorn
Great folks at 17th Ave location except for Kelly (JK, lol). Great personal and business bank!
Customer Service
If you are looking for that personal service like we use to have many moons ago. Incredible Bank us for you. Always a human at the other end of the phone and always ready to help with any issue or need. I love this Bank and highly recommend to all.
