Disappointing Loss of Support for Older Indian Motorcycles
The Ride Command app has become significantly less useful for owners of older Indian motorcycles. I have a 2018 Chieftain Classic, and features that previously worked without a Ride Command+ subscription are now unavailable or grayed out.
Vehicle information such as battery status, fuel level, oil information, and maintenance details is no longer accessible through the app. Owners of older Ride Command-equipped motorcycles also appear to have lost convenient functionality for transferring or downloading planned routes and maps from the app to the motorcycle.
My motorcycle is still properly associated with my Ride Command account, and my tracked rides and planned routes remain visible on the Ride Command website. This suggests the problem is not simply an account or synchronization issue. Instead, the current app appears to have reduced or removed support for functionality that was previously available to older motorcycles.
Indian should not make an app less functional for existing owners merely because newer motorcycles offer cellular connectivity and subscription-based services. Customers paid a premium for motorcycles equipped with Ride Command, and reasonable support for those systems should continue.
At this point, the app provides very little practical value for my motorcycle. Removing or restricting previously available features without a clear explanation is poor customer support and reflects badly on the Indian Motorcycle brand. Indian should restore the older-bike functionality or clearly explain why it was removed and provide owners with an alternative.
Vehicle information such as battery status, fuel level, oil information, and maintenance details is no longer accessible through the app. Owners of older Ride Command-equipped motorcycles also appear to have lost convenient functionality for transferring or downloading planned routes and maps from the app to the motorcycle.
My motorcycle is still properly associated with my Ride Command account, and my tracked rides and planned routes remain visible on the Ride Command website. This suggests the problem is not simply an account or synchronization issue. Instead, the current app appears to have reduced or removed support for functionality that was previously available to older motorcycles.
Indian should not make an app less functional for existing owners merely because newer motorcycles offer cellular connectivity and subscription-based services. Customers paid a premium for motorcycles equipped with Ride Command, and reasonable support for those systems should continue.
At this point, the app provides very little practical value for my motorcycle. Removing or restricting previously available features without a clear explanation is poor customer support and reflects badly on the Indian Motorcycle brand. Indian should restore the older-bike functionality or clearly explain why it was removed and provide owners with an alternative.
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I don’t really see anything different.
I don’t really see anything different.
