Quality of life changes
Indian Oil made a grave mistake by choosing to stick on to changing their app UI to only show gas booking. while it is understandable that this was to cater to the lpg shortage initially they have stuck on to use the same ui till date putting all dedicated iocl customers at loss by not allowing to check and view nearby petrol stations to check what fuel types they offers. also they really lag behind on implementing fastag pay option. initially they allowed it by using fiserv pos but now none of the pumps accept fastag. Despite using xtragreen diesel for my car i am switching to HP for their ease of payment using fastag and fuel from Jio
Show more
Need fixing
The IndianOil ONE app is honestly very frustrating to use. Important details like the DAC number and booking updates are often hard to find, and sometimes messages disappear or don’t arrive at all. For something as essential as gas booking and delivery, the app should be much more reliable and user-friendly.
The interface feels confusing, and even simple tasks like checking booking status or resending the DAC become unnecessarily difficult. Many times the app lags, loads slowly, or fails to update delivery information on time. This causes a lot of inconvenience, especially when the delivery person asks for the DAC and the app provides no quick solution.
Overall, the app needs major improvements in performance, clearer navigation, and better notification support.
The interface feels confusing, and even simple tasks like checking booking status or resending the DAC become unnecessarily difficult. Many times the app lags, loads slowly, or fails to update delivery information on time. This causes a lot of inconvenience, especially when the delivery person asks for the DAC and the app provides no quick solution.
Overall, the app needs major improvements in performance, clearer navigation, and better notification support.
Show more
Major Flaws in IOCL LPG Connection Online Booking Process
I attempted to book a new LPG connection online, starting with Aadhaar KYC as instructed by IOCL, which supposedly takes just 2 minutes. After completing the face scan, the app prompted me to provide an email address—but frustratingly, there was no option to enter it at that step. This shows an obvious design flaw that disrupts the process. It’s surprising that IOCL’s digital platform misses such a basic functionality, leading to a major bug. It seems no government website or app delivers a seamless online experience for applying for a new LPG connection. In reality, the online process doesn’t work as advertised. Even if you try the LPG website, it won’t let you complete the application. Ultimately, you’re forced to go offline and pay extra fees just to get the connection. It’s disappointing to see these issues persist in the system.
RIP
RIP
Show more
Pathetic service - Sign-in is not working.
Bad experience with the Indian oil, I’m try to get a nee connection from past 20 days. First i tried with the website, at that time authentication was not working i was able to sign up but after that while sign in the site. Its said wrong id/pswd or invalid refresh token. And the same issue is with the application. I don’t know what the service providers are doing, indian oil should question the external team who is provide application development service, or if they have inhouse team to handle the application then what the hell CTO, coo or technical head or product manager are doing? Or they have inexperienced developers.
Show more
Successful Payment Redirection Failed Sometimes
On successful payment sometimes, app fails to update the payment and gets stuck on “updating payment info…”, it seems something gets broken and UI state doesn’t change and nothing happens. Although, got the payment received text SMS, hence went ahead to close the app and reopen, so all was well but I hope it doesn’t get stuck someone and falsely fail the payment, when the bank transaction was actually successful.
Show more
Response from developer
Hi, we regret the inconvenience caused. Please send us your concern to mobility@indianoil.in. We will get back to you at the earliest.
