Quality of life changes
Indian Oil made a grave mistake by choosing to stick on to changing their app UI to only show gas booking. while it is understandable that this was to cater to the lpg shortage initially they have stuck on to use the same ui till date putting all dedicated iocl customers at loss by not allowing to check and view nearby petrol stations to check what fuel types they offers. also they really lag behind on implementing fastag pay option. initially they allowed it by using fiserv pos but now none of the pumps accept fastag. Despite using xtragreen diesel for my car i am switching to HP for their ease of payment using fastag and fuel from Jio
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Need fixing
The IndianOil ONE app is honestly very frustrating to use. Important details like the DAC number and booking updates are often hard to find, and sometimes messages disappear or don’t arrive at all. For something as essential as gas booking and delivery, the app should be much more reliable and user-friendly.
The interface feels confusing, and even simple tasks like checking booking status or resending the DAC become unnecessarily difficult. Many times the app lags, loads slowly, or fails to update delivery information on time. This causes a lot of inconvenience, especially when the delivery person asks for the DAC and the app provides no quick solution.
Overall, the app needs major improvements in performance, clearer navigation, and better notification support.
The interface feels confusing, and even simple tasks like checking booking status or resending the DAC become unnecessarily difficult. Many times the app lags, loads slowly, or fails to update delivery information on time. This causes a lot of inconvenience, especially when the delivery person asks for the DAC and the app provides no quick solution.
Overall, the app needs major improvements in performance, clearer navigation, and better notification support.
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Major Flaws in IOCL LPG Connection Online Booking Process
I attempted to book a new LPG connection online, starting with Aadhaar KYC as instructed by IOCL, which supposedly takes just 2 minutes. After completing the face scan, the app prompted me to provide an email address—but frustratingly, there was no option to enter it at that step. This shows an obvious design flaw that disrupts the process. It’s surprising that IOCL’s digital platform misses such a basic functionality, leading to a major bug. It seems no government website or app delivers a seamless online experience for applying for a new LPG connection. In reality, the online process doesn’t work as advertised. Even if you try the LPG website, it won’t let you complete the application. Ultimately, you’re forced to go offline and pay extra fees just to get the connection. It’s disappointing to see these issues persist in the system.
RIP
RIP
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Pathetic service - Sign-in is not working.
Bad experience with the Indian oil, I’m try to get a nee connection from past 20 days. First i tried with the website, at that time authentication was not working i was able to sign up but after that while sign in the site. Its said wrong id/pswd or invalid refresh token. And the same issue is with the application. I don’t know what the service providers are doing, indian oil should question the external team who is provide application development service, or if they have inhouse team to handle the application then what the hell CTO, coo or technical head or product manager are doing? Or they have inexperienced developers.
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Successful Payment Redirection Failed Sometimes
On successful payment sometimes, app fails to update the payment and gets stuck on “updating payment info…”, it seems something gets broken and UI state doesn’t change and nothing happens. Although, got the payment received text SMS, hence went ahead to close the app and reopen, so all was well but I hope it doesn’t get stuck someone and falsely fail the payment, when the bank transaction was actually successful.
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Response from developer
Hi, we regret the inconvenience caused. Please send us your concern to mobility@indianoil.in. We will get back to you at the earliest.
Unreliable service with minimal improvements
IOCL’s home delivery service is highly inconsistent and varies depending on the distributor. While IOCL commits quick delivery, in my experience of over 30 years, I have never received a refill on time as committed. Even in 2024 as the world is adapting to technological advancements, IOCL seems to be stuck in the past. When you speak to the distributors employees, you will experience lack of customer orientation and often they behave as if they are doing you a favour by delivering the gas. Cylinder weight, emergencies services are still questionable. Lately, there has been slight improvements in service but yet to see credible and significant improvements in overall service, quality of cylinders (weight) being delivered and emergency services.
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Issue with app after changing address
I have recently changed my address,
My old account terminated in old dealer, Then update address in new dealer my account not updated with new address details,
I tried to delete and recreate the account, It is not happening.. I am getting OTP then saying user not exist.
My old account terminated in old dealer, Then update address in new dealer my account not updated with new address details,
I tried to delete and recreate the account, It is not happening.. I am getting OTP then saying user not exist.
Response from developer
We are sad to know that your experience on the app was not satisfactory. Please share your issue with us at mobility@indianoil.in and we will look into it at the earliest.
Delete online account
While there is an option to delete account but when I try it always pops up, user does not exist. What a mess!!! My connection was transferred and there is no gas connection linked to it and that is the reason I wanted to delete the account. Moreover, when you’re holding my data, why I’m not able to delete it, specially when I’m able to login to my online account, website and app both places. Not able to understand the logic here!!!! Pretty much disappointing!!!
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Response from developer
Hi, we regret the inconvenience caused. Please send us your concern to mobility@indianoil.in. We will get back to you at the earliest.
Buy petrol n gas cylinder for free
I’m using this app for more than 6 months and I’m enjoying this really well.. while buying petrol I earn points with this app and once enough points are accumulated I redeem points to cash.. I even made video on this in my Instagram (zivlogger) account and it already crossed 1 million + views and still counting.. very useful app.. highly recommended 😍✌🏻
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Response from developer
Thanks a lot for your rating and safe rides :)
Speed of service
I had to get the distributor changed from Jayanagar to Girinagar. The speed with which I could do this in INDANE App was awesome. It took just 1 night for this transfer. If you go to the distributor they will ask for lot of things and they take lot of time. Thanks INDANE for this customer friendly app and service. Really appreciate this and that too coming from a PSU. Great!! It is true that things have changed in INDIA. 👏👏
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Response from developer
It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thank you for your encouraging words.
Piece of crap
Honestly speaking, this is the worst app I have ever used. Even college projects done by final year students are way better and stable than this app. Most of the times, it does not work properly or it is dead slow or it will show loading icon for ever. Such a shame we are the users of this of this app. Even free services are way better than this app.
Further update, even after 2-3 years, the app is still in pathetic stage as it was earlier. Updating to latest version also does not work. If there is an issue while loading the Home Screen you F the app, the team should learn to show some meaningful or user friendly messages instead of displaying the loading icon forever.
The app does not work most of the times. You have to extremely lucky as an user to get the app working and to be able to order a cylinder.
Further update, even after 2-3 years, the app is still in pathetic stage as it was earlier. Updating to latest version also does not work. If there is an issue while loading the Home Screen you F the app, the team should learn to show some meaningful or user friendly messages instead of displaying the loading icon forever.
The app does not work most of the times. You have to extremely lucky as an user to get the app working and to be able to order a cylinder.
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Response from developer
Kindly reinstall your app. This should resolve your issue. In case you are still facing the problem, please contact us at mobility@indianoil.in with your contact details and relevant screenshots.
Order confirmation page end point is not working properly
end of the order confirmation page is at the bottom where in IPhone 12 line for home scree of the phone is located . Therefore we are not able to go to home page of IOCL.
Payment process is an headache. Trying to pay the UPI, but it is not getting paid.
Payment process is an headache. Trying to pay the UPI, but it is not getting paid.
Response from developer
Hi, we are sorry that you faced an issue. Could you please contact us at mobility@indianoil.in with your contact details and relevant screenshots.
Best Service by INDANE
Whenever we want to order cylinder in INDANE it is best providing app is giving all in one place for booking making payment and follow cylinder delivery with the delivery man name and where he is and when he will come. Advance technology saving our time in getting things prop by INDANE. It is very my useful for elderly citizens in home to receive cylinders.
Thanks a lot for INDANE in serving to the Customers efficiently and effectively.
Thanks a lot for INDANE in serving to the Customers efficiently and effectively.
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Response from developer
Thank you so much for your encouraging star ratings! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thank you for your encouraging words.
Need to have a dedicated either application or web page
It is easy to book LPG refill.
Problem starts when trying to pay online through the link provided. After checking the OTP when you come back to the link page to feed OTP, link page disappears. It is quite embarrassing.
I feel, there should be a dedicated application to book refill, get confirmation about booking done and pay online through bank cards. Consumers job must be made easy.
Thanks.
-Suresh Chandra (Indane user)
Problem starts when trying to pay online through the link provided. After checking the OTP when you come back to the link page to feed OTP, link page disappears. It is quite embarrassing.
I feel, there should be a dedicated application to book refill, get confirmation about booking done and pay online through bank cards. Consumers job must be made easy.
Thanks.
-Suresh Chandra (Indane user)
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Response from developer
Please let us know the reason behind this low rating at mobility@indianoil.in. We'd be happy to improve our app based on your suggestions. Thanks!
Unable to Book Via iPhone 7+ (IOS 13.7)
I’m using your app from last 1 yr for booking gas. but suddenly now (Jun’21) it is not allowed. App is expecting to select an option but in UI there is no such option given to select it. In notification, it is asking user to upgrade but when I select it is not showing any updates. This issue is happening on IOS 13.7, iPhone 7+ device. Please resolve this problem asap.
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Useless app,
This app doesn’t even deserve a single star rating, the only government app which is so cheap and not even the payment system works properly, the developer perhaps having no knowledge about app development and seems to be there from any recommendations or corruption if the department is not corrupted.
But still after so many complaints as there is no change , now the department’s credibility also in doubtful.
If you cannot fix the payment gateway then better remove the option of payment online just to show the government.
But still after so many complaints as there is no change , now the department’s credibility also in doubtful.
If you cannot fix the payment gateway then better remove the option of payment online just to show the government.
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Transaction issue using the app
I made the payment through UPI on IndianOil ONE for LPG cylinder. The UPI showed successful payment however, the app did not show the payment. Checked with customer care and they informed the payment has not been received. The app has option to register complain but does not have the option to attach images to show such issues. There are too many categories but no option for dispute payment.
Now my money is stuck. Indian Oil says I have not made the payment whereas the UPI app says I have made the payment. I have to create a dispute which will take 10 working days to get resolved.
Now my money is stuck. Indian Oil says I have not made the payment whereas the UPI app says I have made the payment. I have to create a dispute which will take 10 working days to get resolved.
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App crash and d stopped working
When I login to this app with my account , it validated my authentication and successfully login to this app. But after showing the home page it crashed and closed the app. It happens many time. I cannot booked my cylinder. I think the api doesn’t work properly or the response hasn’t properly handled in the front end. Please look it to this issue.
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Good initiative
The app is good. It is important to enable delivery notification or cylinder delivery date. The app currently does not do that. Many times it takes days before the cylinder is delivered and it is not possible for sitting at home all the time once cylinder is booked. This causing huge inconvenience, if the app can provide this feature, this will be a great feature and huge success
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Don’t Install this app
========Fake Online Payment=======
========Be Aware ===============
If you want to pay at the time of delivery then only install this app otherwise every time balance will we detect and #CCAveanue page will be displayed for whole day and says don’t reload and refresh the page. My bad as I tried and almost twice balance deducted but now i need to call centres and just time wasting. And remember this is like a #Gov app so they also will not care about these reviews
========Be Aware ===============
If you want to pay at the time of delivery then only install this app otherwise every time balance will we detect and #CCAveanue page will be displayed for whole day and says don’t reload and refresh the page. My bad as I tried and almost twice balance deducted but now i need to call centres and just time wasting. And remember this is like a #Gov app so they also will not care about these reviews
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