Hugely Disappointed
I sent in two cameras last summer and when they were developed and sent to the app, I only found one set of my photos along with another that did not belong to me. I emailed them and told them they had put someone else’s photos in my gallery and they removed them but then asked me if I remember what was on my film. I told them no because I’ve just been sending in a few full disposable cameras at a time and I never heard back from them. Every few months I would follow up with an email that would get no response. Last week, almost a year later, I sent another email and have not heard back. Horrible customer service, at least have the decency to say you lost the film, not just ignore your customers.
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SO FAST—idk why other ppl are having issues
First, I never write reviews. Actually, this would be my first ever App Store review. From all the recent reviews I was rlly worried that I was never going to get my pictures. So I came here to say that in a matter of fact I got them in under 3 working days. They came out great! Very happy with them!
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do not use!!!
I have been a long time customer and developed many many rules through this app for four years now this most recent one I sent them my pictures from prom and my senior trip they claimed to have got my film and I got the email but a couple weeks later I still haven't received anything I reached out to support and they said that they were working on it and it hadn't been developed yet two months later I still haven't gotten the pictures and I reached out again. They did not answer so I emailed them again. They said that they didn't know where the film was, and they would escalate it another three months later still nothing and I haven't heard from them. I emailed them no answer. I DM them on Instagram and when they finally answered, they say that they lost it and they don't know how to find it. They offered me a $50 credit, but I will not be ordering from them again. The customer service is terrible and they seem to have no care that they lost valuable pictures to me. I trusted them with these because I've been using them for so long and I've never had any issue very sad and they will be losing a customer if I can rate them zero stars I would
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LOVEEE
I’ve been using this app for so long and absolutely love it. The bessstttt
Best film app I’ve used
These guys cracked the code for sharing film photos digitally. Seriously give it a shot if you’re tired of send film to a drug store and waiting for the scans, these guys are a lot more quick than other spots I’ve used especially in nyc. 5/5
