Glitchy
Works when it wants to, often have to manually boost directly from the charger.
Pretty poor app really
Pretty poor app really
Good when it works but it rarely does
We got this installed 2 weeks ago. The historic charges have random hours of charge. Like 4pm to 8am. But I have schedule from 12am to 5 am. I can see on the graph that the card charged but the data below is 0 for all. Cant change wifi from app. Goes offline often.
I would not recommend and I’m looking for alternatives.
I would not recommend and I’m looking for alternatives.
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Apps ok
while the app is good I can’t say the same about the charger..
Keeps crashing
Has been crashing for months now. Every time I click on the charge report button it crashes. The developers know about the issue, tell me they are aware and working on a fix. It never gets fixed.
Not reliable
Charger intermittently throws the trip switches so charge stops. As the app does not tell you this has occurred you have to monitor the app all the while the car is charging. App just says charger is off line. Have to unplug car, reset trip switch, wait 5 mins and the plug car back in and hope. Sometimes trip will throw three or four times in a single charge
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Awful. Constant faults and offline
I would do anything now to get rid of this charger. It’s awful. Was told issue was with old mobile connection. Had engineer out to add WiFi. Still no better. Avoid.
Works ok
We have been using this Indra unit and app for only a short time. One problem has been getting the unit to connect physically. Shaking or knocking the housing seems to engage the connection so we believe the locking mechanism is sticking. You hear the’ click’ when it engages. Further the app is inconsistent in recording the charging. For example we charged the car last night (Saturday) but today, Sunday 2:00pm, the app history still only shows last Tuesday as last charge.
Overall it works but not smoothly so far.
Update:-
We left the car plugged in. Apparently it needs unplugging for the app to accept the data from the last charge.
Overall it works but not smoothly so far.
Update:-
We left the car plugged in. Apparently it needs unplugging for the app to accept the data from the last charge.
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Great
Easy to use and looks great
App downgrade
I used to enjoy the historical data this app gave me but since the function for the app to give me cost data has been removed, the usefulness of the data is significant reduced. Why the downgrade?!!
Jay
Good service
Could be better
Always stops a few minutes after set stop time meaning I get charged premium rates for that period.
After being installed at my home, Indra retrofitted an ugly earth wire that is visible from the outside of my house, looks very unprofessional with electricians etc saying what a bodge job, plus ruins aesthetics of my house and charger.
After being installed at my home, Indra retrofitted an ugly earth wire that is visible from the outside of my house, looks very unprofessional with electricians etc saying what a bodge job, plus ruins aesthetics of my house and charger.
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Does Not Work
The Indra App simply doesn’t work, especially if you have more than one device. If you make an Indra account and attempt to log in from a second device, it always fails and attempts to guide you through setting up your EV charger, which fails unless you reset your charger to factory settings. In practice, users cannot log in.
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Can’t modify turbine lights setting
Fairly basic app. Can lock and unlock the charger but can’t change settings for turbine lights.
Failed
It lasted one year before requiring replacement.
Installation
Electrician found it difficult to install otherwise it seems to be working fine.
Installation of car charger
The team did a great job and didn’t leave any mess. They spent time to show me the app which is easy to control. Thank you for doing a great job.
Good customer service
In this day and age of overseas totally useless support this was a pleasure to speak to someone that was British based and new his stuff. Absolute pleasure.😁
Web app was great this isn’t
Been using the Indra web app for over a year charging 2 EVs with OVO charge anytime tariff
Loved it never had to think about it…plug in and walk away and it sorted the charging out
Now this new app coupled with the OVO charge anytime app to run the charging schedule is shocking
Been “trying to” for a month now with Indra to make them realise this app (for me at least) has major issues and all the want to do is blame my WiFi, so I’ve now moved my WiFi antenna 1m away and hard wired the charger demonstrating in Indra customer service this is not the issue , since I sent them this evidence their customer service has been radio silence
Very disappointing as the web app worked so will this doesn’t
Loved it never had to think about it…plug in and walk away and it sorted the charging out
Now this new app coupled with the OVO charge anytime app to run the charging schedule is shocking
Been “trying to” for a month now with Indra to make them realise this app (for me at least) has major issues and all the want to do is blame my WiFi, so I’ve now moved my WiFi antenna 1m away and hard wired the charger demonstrating in Indra customer service this is not the issue , since I sent them this evidence their customer service has been radio silence
Very disappointing as the web app worked so will this doesn’t
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Brilliant App - Very user friendly
5 star app. Very user friendly, love that I can see my charging costs. Highly recommend
Web app was great this isn’t
Been using the Indra web app for over a year charging 2 EVs with OVO charge anytime tariff
Loved it never had to think about it…plug in and walk away and it sorted the charging out
Now this new app coupled with the OVO charge anytime app to run the charging schedule is shocking
Been “trying to” use it for 4 days missed 2 over night charges and constantly having to reset the charger to force it to work ….very very temperamental,
Having a EV was easy not anymore with this app
Loved it never had to think about it…plug in and walk away and it sorted the charging out
Now this new app coupled with the OVO charge anytime app to run the charging schedule is shocking
Been “trying to” use it for 4 days missed 2 over night charges and constantly having to reset the charger to force it to work ….very very temperamental,
Having a EV was easy not anymore with this app
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