InfantRisk HCP User Reviews

Name: InfantRisk HCP
Rating: 4.43011 (93 reviews)

InfantRisk HCP

Texas Tech University Health Sciences Center

🏥 Medical

🔍 Reference

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App doesn’t load

I’ve been using this app for years. Recently when I open the app, it goes to a blank white screen after about 3-4 seconds. I’ve updated the app, updated my phone, un/reinstalled the app… still happening. I already filled out the support form and am waiting to hear back.

JacPotter

8 months ago

Response from developer

Thank you for being a long-time user, and we’re really sorry for the disruption. We put out an update on Friday that unexpectedly affected server communication, which caused the blank white screen you experienced. Our team pushed a fix this morning, and everything should now be working normally. We truly appreciate you taking the time to submit a support form and let us know. If you continue to have any issues, please feel free to reach out again—we’re here to help. Thanks for your patience!

Issues

Issue opening the app, deleted and re downloaded and still having same issues

Kayla2508

8 months ago

Response from developer

Sorry about the trouble! A recent update caused a server issue, but we released a fix this morning. Please try opening the app again—it should be working now. Thanks for your patience!

Best & Trusted App

Infant Risk has been a trusted app for many years and is my go to for checking medication safety during pregnancy and lactation. Thank you!

Dr Chris Cotner

a year ago

Response from developer

Dr Cotner, we are so glad you're able to utilize our resources in your work! We are so proud of what we do at the InfantRisk Center and are happy for others to use our research.

Log in

I have been unable to log in and was wondering if app is no longer working. I love this app and have used for years

stockymom

a year ago

Response from developer

We are so sorry you are having trouble logging in! We have also been having trouble with our support email. Please fill out this form and we will help you get back in https://www.infantrisk.com/form/app-support

Won’t work

Every time I open the app it goes quickly from the home page to a blank white screen. Absolutely does not work

Jai Byrum

a year ago

Response from developer

Hi Jai, this definitely should not be happening. Please fill out this form and we will do our best to help you! https://www.infantrisk.com/form/app-support

This app is frustrating me

I attempted to renew my subscription and it said it was successful, but the app never updated so that I could access the info. It has charged me 3 times and I never got a reply to my two emails to support for the app

Kirsten36

a year ago

Response from developer

We’re sorry to hear about your experience. A fix for this bug was released Friday; however, updates may take time to be distributed to all users. Please try logging back in. I didn’t find your emails; if you have any more trouble please fill out this form: https://www.infantrisk.com/form/app-support

Best & Trusted App

Infant Risk has been a trusted app for many years and is my go to for checking medication safety during pregnancy and lactation. Thank you!

Dr Chris Cotner

a year ago

Response from developer

Dr Cotner, we are so glad you're able to utilize our resources in your work! We are so proud of what we do at the InfantRisk Center and are happy for others to use our research.

Still not working

Recent update made the app inoperable again. Bummer. Really a great app when it is usable.

Dr Cotner

a year ago

Great help!

This is the best option for confirmation in decisions about prescribing mediations to pregnant or nursing mothers. I use it frequently!

Jena Albin

a year ago

Response from developer

We are so glad you've been able to utilize our resources!

Stopped working 4/2025

I’ve been using this app since NP school. In the last couple of weeks, it has stopped working. The app will no longer load! I hope it gets to working again soon. It’s very helpful for my practice.

IzzeysGirl

a year ago

Not working

I really enjoyed this app and it helped me be more effective at work. Unfortunately, now it’s constantly buffering at work and at home even after reloading the app so now cannot recommend.

Melamermaid

a year ago

Response from developer

We are sorry you have been having trouble with the app. If it is continuing please fill out our form and we will do our best to get things working better: https://www.infantrisk.com/form/app-support

App no longer works

Was great until about a month ago when the app stopped working. I just get the buffering screen. I loved it prior to.

UpsetCaker

a year ago

Response from developer

We are sorry you're having these troubles. We released an update since you've posted that should have fixed this. If you are still having trouble please fill out this form and we will do our best to help! https://www.infantrisk.com/form/app-support

One of my most-used work apps!

Until recently, I used this app daily. Now, it won’t load! Is it being ended? I checked my payment details, deleted and reinstalled it… it’s not working. I’m hoping it’s a glitch that will resolve soon!

Bryna S.

a year ago

Response from developer

Hi Bryna, we are sorry you're having these troubles. We released an update since you've posted that should have fixed this. If you are still having trouble please fill out this form and we will do our best to help! https://www.infantrisk.com/form/app-support

Unable to access

I have also been able to access the application due to buffering- this only occurred after the update. Please get us working again!

DNP-APNP

a year ago

Response from developer

Continued Buffering

I have been using this app for well over 6 years and recommend it to my staff. With the recent update I have not been able to get it to work. When opening the app — it just keeps buffering. Ive deleted and redownloaded the app, but nothing. I’ve had to resort back to looking up each med in the Hale’s book or calling Infant Risk for support. If this could be fixed it would be 5 stars. Is anyone else experiencing this?

CaitWilson

a year ago

Response from developer

app does not work anymore with iOS uograde 18.3.1

worked great until iOS update

SunovaCove

a year ago

Response from developer

Bad App

This app is useless. All I get when I search for a drug is a blank screen. I know my drugs. I just want an app to look up the risks and this is not the app to do that.

cherrycokelover

3 years ago

Response from developer

Hmm...something has gone wrong if all you see is a blank screen. Please email us for further resolution of your problem. We've submitted an update, we want to know if there are still bugs!

Use it all the time when I’m on shift

Great resource to use! Accurate and allows for me to safely treat pregnant patients.

dangs0n

3 years ago

Response from developer

Don't forget, we have breastfeeding info too :) Plus, you can easily find similar drugs by indication, class, and more. It's kind of great.

Great

I have been using it for years and the program is great. I had issues, but I contacted them and they were able to help me but now it won’t let me update my other review. I do appreciate you guys help I wish I could delete that one.

guy9999

4 years ago

Response from developer

Hi guy9999--you must have been one of our loyal users from when we launched the app as a one-time purchase! We're sorry, we must have an issue preventing us from recognizing you as a grandfathered user. We weren't able to find you from your username, but if you email us at support@infantrisk.com we will happily return a refund and restore your grandfathered account--and do our best to prevent it from happening to anyone else.

Can’t log in

Once I logged out I was logged out forever.

The app will not recognize me nor allow me to recover or reset my password.

Bet it renews my subscription in a year…

Too many rating requests

5 years ago

Response from developer

Sorry, we've not sure what happened with your login. Please email us at contact@infantrisk.com and we'll be able to troubleshoot with you, and prevent this issue from happening to future users. Thank you!