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Infor Service Management

Infor Service Management

Infor ISM

16 ratings
2 reviews
💼 Business
📊 Productivity
Free

Details

Released
December 13, 2017
Updated
November 7, 2026

Features

Developer

Infor (US), LLC
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About

This mobile solution empowers field service teams to manage their entire workflow, from creating work orders to processing payments. It supports the full service lifecycle, including equipment inspection and configuration, directly from a mobile device.

✓Work order creation and execution
✓Full service lifecycle support
✓Equipment inspection tracking
✓Equipment configuration tracking
✓Payment processing
✓Integration with CloudSuite Field Service
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What's New in Infor Service Management

2026.10.100

November 7, 2026

1. Unit 360 & Unit Lookup and Offline unit 360 Access 2. SQLite Migration & Encryption at Rest 3. Infor Authentication for Mobile Library 4. Bug fixes

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User reviews

Most RecentHighest RatedLowest Rated

Unstable, updates never improve a thing

I’ve been forced to use this app for several years (my job requires it). If anything, it has gotten more awful with time and updates. Incredibly unstable, locks up/kicks me out/loses settings CONSTANTLY. I’m typing this only to delay the horror of logging in again. It is the worst. If your company is considering using ISM, run.
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NNola5150

Horrible unfriendly app

Constant issues, horrible interface always getting kicked out. Can’t load multiple pictures or attachments for work orders. Not user friendly. Clock into call and clocks me out after a few minutes. Not sure how this app even exist.

Pure garbage
TTechWorkerVegas

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FAQ

What is Infor Service Management used for?

Infor Service Management is a mobile app designed for field service teams. It allows users to execute tasks assigned from the CloudSuite Field Service application, manage the entire service lifecycle, and track equipment.

What are the system requirements for Infor Service Management?

To use Infor Service Management, you need Infor Service Management or CloudSuite Field Service version 2019.9.x or later. The app is available on iPhone, iPad, and iPod.

Is Infor Service Management free to use?

Yes, Infor Service Management is available for free. There are no in-app purchases or advertisements mentioned in the provided data.

How often is Infor Service Management updated?

The latest version, 2026.10.100, was released on November 7, 2026. This indicates a recent update, suggesting the app is actively maintained, though specific update frequency is not detailed.

What is the user sentiment for Infor Service Management?

Based on 16 ratings, Infor Service Management has an average rating of 2.6 stars. This suggests that users have mixed to negative experiences with the application.

Does Infor Service Management support offline functionality?

The provided description does not explicitly mention offline functionality. It focuses on enabling field resources to execute tasks assigned from the CloudSuite Field Service application.

Can Infor Service Management be used for inventory management?

While the app tracks equipment inspection and configuration, its primary focus is on the service lifecycle and work order execution. Detailed inventory management features are not specified.

What age rating does Infor Service Management have?

Infor Service Management has an age rating of 4+. This means it is suitable for children aged 4 and above, with no mature content concerns.