Simply bad software
For context I’m a practicing hospitalist and Chief Medical Information Officer. I’m a long time user of IMBills and it simply is bad software. The UI is clunky and the simple task of dropping a charge is too cumbersome. But more importantly the app is simply unstable. It crashes. There are endless sync problems. Most recently there have been endless login problems that hours of time with technical support have failed to resolve. I’m currently again locked out and in the process of deleting and reinstalling the iOS app. If anyone from Ingenious Med reads this please feel free to reach out to me. You can do better.
Update September 2026: still terrible. It’s simply an unstable app. After continually freezing and sync issues requiring restarting the app a dozen times I had to delete the app and re-download. I seem to have to do this several times per year.
Update September 2026: still terrible. It’s simply an unstable app. After continually freezing and sync issues requiring restarting the app a dozen times I had to delete the app and re-download. I seem to have to do this several times per year.
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Response from developer
We’re truly sorry to hear about your disappointing experience with our app. Your feedback is incredibly important to us, and we carefully review all comments to help us improve. We’re committed to making our application better every day. To address your specific concerns, we’d love to connect with you personally. Please reach out to our support team at 1-866-362-8578.
App broken due to location bug
App won’t let me create a new bill for the patient without “assigning a location” to the patient. When I open the locations drop down menu, there are no options to choose from. This makes assigning a location impossible, which makes creating a bill impossible.
Billing keeps disappearing
Inconsistent app aside from being convenient. I do all my billing on my cell phone but theres multiple instances where they wouldn’t be there the following day and its a waste of everyone’s time.
New user
Horrible. Alert MD far better. I’d go back by my ignorant employer will not allow it
Don’t waste your time
We have been working with the desktop version and mobile version of this software for several years. Our company has a personal liaison with ingenious med and we still have missed MIPS, patients not loading onto the platforms, dissynchrony between the app and the desktop platform, bill’s not being recorded (mostly on the mobile application), synchronizations not working, the app, shutting down intermittently, among other problems.
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Response from developer
Thank you for sharing this feedback. We’re sorry to hear about the ongoing challenges you’ve experienced across both the desktop and mobile platforms, and we understand how disruptive this can be. Please contact our Support team at 866.362.8578, so we can review your specific setup and address any application nuances directly.
Recommendations
App occasionally can't process diagnoses placed, especially if many specifications are needed
Recent update
Very slow now. Have to log out a lot. The updates take long time. Lots of glitches. Other providers complaining too.
Broken now
Totally broken after 01/26/2026 update on numerous iPhone models. Support looking into it but not sharing further details
Poor
This app is super clunky and not useful. Will not hold favorites, indeed inability to hold favorites. Nobody knows what “inst fx bio flut x48 “is or means for a diagnosis. Please make this user friendly
Awkward
Soooooo many clicks
Not user friendly
Not user friendly. Freezes very often. Does not scan well. Hard to search database.
Review
Worst app I have ever billed with
Garbage
The app is junk. Reminds me of all those stinkers that proliferated in the very early days of the App Store. Interface is absurdly 2010’s. Slow, imprecise and clunky. The developers seem to hate their own product, and maybe they do, I know I do. Made suggestions for improvement several times. Nothing really ever changes but then what would an end-user know about an app’s ‘end-use’…
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Response from developer
We’re truly sorry to hear about your disappointing experience with our app. Your feedback is incredibly important to us, and we carefully review all comments to help us improve. We’re committed to making our application better every day. To address your specific concerns, we’d love to connect with you personally. Please reach out to our support team at 1-866-362-8578.
Re- Review
Re-iterating: IM Bills has come a long way from what it was a year ago, when it would freeze and glitch every 10 seconds. Now no glitch or hitch for even a 1hr session or longer. Logging in is faster and more streamlined; if logged in within a certain time period without having to input login credentials again (finally!).
Just pull down to refresh in 3 seconds and it updates much faster on cellphone, computer, and tablet. Highly recommend now that updates have fixed many frustrating issues. Im a practicing hospitalist and associate program director for an IM residency and am happy with the app at this time. Thanks to the dev team, and I apologize for the aweful review I left >1 year ago; you redeemed yourselves indeed. Continue the great work.!
Just pull down to refresh in 3 seconds and it updates much faster on cellphone, computer, and tablet. Highly recommend now that updates have fixed many frustrating issues. Im a practicing hospitalist and associate program director for an IM residency and am happy with the app at this time. Thanks to the dev team, and I apologize for the aweful review I left >1 year ago; you redeemed yourselves indeed. Continue the great work.!
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Simply bad software
For context I’m a practicing hospitalist and Chief Medical Information Officer. I’m a long time user of IMBills and it simply is bad software. The UI is clunky and the simple task of dropping a charge is too cumbersome. But more importantly the app is simply unstable. It crashes. There are endless sync problems. Most recently there have been endless login problems that hours of time with technical support have failed to resolve. I’m currently again locked out and in the process of deleting and reinstalling the iOS app. If anyone from Ingenious Med reads this please feel free to reach out to me. You can do better.
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Hard to use
Very hard to use not intuitive at all poor instructions provided
race of patients
Most patients’ race is wrongly noted to be “black” on this application
Bad
Maybe the worst medical app on the system. Always screws up
Simply bad software
For context I’m a practicing hospitalist and Chief Medical Information Officer. I’m a long time user of IMBills and it simply is bad software. The UI is clunky and the simple task of dropping a charge is too cumbersome. But more importantly the app is simply unstable. It crashes. There are endless sync problems. Most recently there have been endless login problems that hours of time with technical support have failed to resolve. I’m currently again locked out and in the process of deleting and reinstalling the iOS app. If anyone from Ingenious Med reads this please feel free to reach out to me. You can do better.
Show more
Response from developer
We’re truly sorry to hear about your disappointing experience with our app. Your feedback is incredibly important to us, and we carefully review all comments to help us improve. We’re committed to making our application better every day. To address your specific concerns, we’d love to connect with you personally. Please reach out to our support team at 1-866-362-8578.
Life wasting app
I waste hours of my life staring at my iphone waiting for this silly app to ping their server so I can provide further clarity (less ambiguity) on the diagnosis. Seriously, i have used this app for 1-2 years and they still have the same problems. Your app works better in airplane mode. You should learn from that.
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