Simply bad software
For context I’m a practicing hospitalist and Chief Medical Information Officer. I’m a long time user of IMBills and it simply is bad software. The UI is clunky and the simple task of dropping a charge is too cumbersome. But more importantly the app is simply unstable. It crashes. There are endless sync problems. Most recently there have been endless login problems that hours of time with technical support have failed to resolve. I’m currently again locked out and in the process of deleting and reinstalling the iOS app. If anyone from Ingenious Med reads this please feel free to reach out to me. You can do better.
Update September 2026: still terrible. It’s simply an unstable app. After continually freezing and sync issues requiring restarting the app a dozen times I had to delete the app and re-download. I seem to have to do this several times per year.
Update September 2026: still terrible. It’s simply an unstable app. After continually freezing and sync issues requiring restarting the app a dozen times I had to delete the app and re-download. I seem to have to do this several times per year.
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App broken due to location bug
App won’t let me create a new bill for the patient without “assigning a location” to the patient. When I open the locations drop down menu, there are no options to choose from. This makes assigning a location impossible, which makes creating a bill impossible.
Billing keeps disappearing
Inconsistent app aside from being convenient. I do all my billing on my cell phone but theres multiple instances where they wouldn’t be there the following day and its a waste of everyone’s time.
New user
Horrible. Alert MD far better. I’d go back by my ignorant employer will not allow it
Don’t waste your time
We have been working with the desktop version and mobile version of this software for several years. Our company has a personal liaison with ingenious med and we still have missed MIPS, patients not loading onto the platforms, dissynchrony between the app and the desktop platform, bill’s not being recorded (mostly on the mobile application), synchronizations not working, the app, shutting down intermittently, among other problems.
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