Not good
Terrible search abilities!
Meh
The app doesn’t save card information or address. The terms for searching items need to be perfectly spelled. It’s just a very D+/C- experience. Hey Inglerian tech guys - check Instacart’s Publix app. That’s an app that works well.
Hard to get into app
Hard
Suggested improvement
The app could be improved by saving credit card information so I don’t have to enter it every time. It’s very time consuming, and if I forget something and have to add it to my order, I have to start all over adding my name, address, and CC info. I’m signed in, remember me and my info!
Review
Very easy to navigate
Pickup
The pickup crew is awesome. They are always pleasant and kind. Love the Ingles Westside crew
Needs an update
Love putting in orders for pickup! However the app definitely needs an update. The app needs to be able to store card information so you do not need to get your card out for every purchase. I order groceries twice a week and it is so inconvenient to have to run and get my card every time to place an order. Or you should atleast be able to pay with Apple Pay. If you put in your card info and realize you forgot something and you leave the cart, when you come back it will ask you to type all of that information again. Or if the app crashes which has happened a few times to me. So you may need to put in your information multiple times just for 1 order.
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It ok
Some of the formatting is weird, so like, you could type in something and if it’s not the exact name of the product it won’t be found. But otherwise I like it better than the website, I reinstall it whenever I place pick up orders
Love ingles, but the app needs work.
I go out of my way to shop at an American owned store. I love ingles. But the app is not living up to its potential. The search functions seem incapable of hitting key words. I searched French onion soup and got lots of results but not the Campbells one I needed. Then I searched Campbell and Campbells French onion soup was in the results. On my iPhone, the app won’t let my phone auto populate my card information for payment. I have to manually enter my card information, name, address, etc. Not the end of the world but time consuming and inconvenient, not to mention that typos mean I have to do it 2 or 3 times sometimes, even more time consuming and completely unnecessary. I’m an app dev so if you’re looking for a good remote worker to fix some of this for you, give me a call.
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Needs debit card update
Can’t save my debit card in system
Products
Too hard to find items that you want
Ingles app
Too often doesn’t work
Difficult to find things
Many items couldn’t be located
In store shopper
The ability to add items, see isle or store departments, and pricing is great. But the app is completely geared to curbside pickup when it could be more. I’m new to the app, composed a list that showed locations and emailed it to myself to print out and carry to the store for reference. The pricing and locations are lost when it’s emailed. Frankly, location is more important than pricing to me. (The Publix app prints out showing locations.) It would be wonderful if the Ingles app was tailored to the in store customer, too. Ingles is my go-to store. Locations, please.
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Ingles curbside is awesome
We use Ingles curbside all the time and love all the individuals that help get our groceries together. Marsha is my favorite and I know there will be NO problems with our order. We also feel the same way with Kiley! Keep up the good work!
Great Customer Service!
I have an injured foot and needed to make use of the Ingle’s offer to shop for you at no charge for the first time in all the years I have been going to Ingles. Spoke on the phone with a customer service representative, Alicia, who directed me to the cart symbol on my mobile app. Once I had the confidence of her help of where to start I added items to my cart and then was able to put a card on file and check out with the instruction that I would be there for Curbside at the time that they offered and I accepted. Great process! I was even able to use their scan to identify shopping list items by using my phone and scanning existing items that I’ve bought from Ingles that were on hand, but getting empty. A great experience!
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Horrible process
Horrible process
Search engine is hard to use.
Your search engine is practically useless. In many cases If I type in a particular brand name item nothing comes up.
Checkout process
Placing items in cart is easy, but the checkout process wouldn’t load my payment info over numerous attempts - eventually I discovered you had to put capital letter then lowercase letter for the state, and that’s the only way it would work. Very frustrating, as it didn’t tell you what the error was with payment.
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Yeah
Needs a way to save information or at least your order info if something goes wrong you have to re enter everything
