App updated to XI Platform
Great to have all the desktop features I need available in mobile!
Can’t use app
I’m not able to log in to app
Unusable
Same as other review. Can’t log into this. Correct username and password don’t work.
Poor app
It’s very slow and bad structural even most of time we can’t get our customers feedback we can’t here our customers because this kind of blood app
Not worth downloading.
Doesn’t let you sign in.
Gives off a notification that either the email or password is incorrect, each time. But neither are incorrect.
Gives off a notification that either the email or password is incorrect, each time. But neither are incorrect.
App Imbarazzante
Incredibile rilasciare un app così poco funzionante!
Home page che da continui errori, lentissima nell’elaborare i dati, spesso si blocca e non produce il report richiesto.
Un vero scempio, con l’aggravante che non ci sono update da mesi.
Se non dovessi usarla per business, evidentemente l’avrei già disinstallata!
Home page che da continui errori, lentissima nell’elaborare i dati, spesso si blocca e non produce il report richiesto.
Un vero scempio, con l’aggravante che non ci sono update da mesi.
Se non dovessi usarla per business, evidentemente l’avrei già disinstallata!
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Glitches Galore
There’s so many patchy areas in this app. Metrics are not always available. Screens never load, just buffer. Often, I have to force close and reload.
Work required
Not fit for use, slow, outdated and plagued with bugs! Current screens make this app impossible to use.
Waste of time doesn’t work!
The app doesn’t work anymore. Since the last update it just gets stuck on log in, “getting everything ready”, “tailoring to match preferences”, “establishing a secure connection”, “preparing your experience”, “performing secure data transfer”, “optimising interface graphics” JUST SORT IT OUT WILL DO FINE PLEASE.
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Ok until last update!!
Worked perfectly, until the last update now doesn’t work at all and have to open in Safari!!
Please sort it out!!
Please sort it out!!
In Moment app is completely useless
Hopeless app. When you log in it takes several minutes to display even the summary. Useless.
Please address this issue!
Very frustrating that the app has so many issues when loading, extremely slow to load if indeed at all!
Very rarely loads
Once in the last week have I been able to actually see anything after login. Usually just a blank page going through the motions.
How hard is it to make an app like this work?
How hard is it to make an app like this work?
App Doesn’t open at all.
tried opening this app. Never opens up. Tried several login attempts.
Troublesome
This app worked well at one point. It’s a shame for such a large company to not want this app to represent them well. You log in and try and use the app and either it keeps rebooting or turns off
Review
Always trying to run my ACT report. Everytime its start doing it. It crashes. Why make the app if it doesnt do what it suppose to. Please address this issue. I’d like to see my reports when im not at work. This is suppose to make it accessible when on the GO. Thanks.
Not sharp enough, and a poor investment
This needs to be updated urgently. In the modern world where apps should be responsive and up to date, I find my job tougher and tougher when all I want to do is simply see what my customers are saying. Such a clunky app to use.
- Improve the comments screen, no need for fancy interactive word clouds on the app. It needs to be to the point and don’t give me the option to ‘View More Detail’ of a customer feedback, of course I want to see it all!!!
- Generate a report weekly/periodically and have it saved and ready to review. A simple, text based PDF is enough.
- Bring back focus areas. Why the app can’t have a link to an action plan function where the top 5 negative comments are aside a text box to record and then shared among all other users in the same site location.
As this was updated over a year ago, I can only assume that the person who had control of the app has left your business or been made redundant. Either way, sort the thing out so I can actually make a difference using the tools my company are paying for! And if you’re a prospective company looking to take someone on to handle your customer feedback, until this is done - don’t waste your capital!
- Improve the comments screen, no need for fancy interactive word clouds on the app. It needs to be to the point and don’t give me the option to ‘View More Detail’ of a customer feedback, of course I want to see it all!!!
- Generate a report weekly/periodically and have it saved and ready to review. A simple, text based PDF is enough.
- Bring back focus areas. Why the app can’t have a link to an action plan function where the top 5 negative comments are aside a text box to record and then shared among all other users in the same site location.
As this was updated over a year ago, I can only assume that the person who had control of the app has left your business or been made redundant. Either way, sort the thing out so I can actually make a difference using the tools my company are paying for! And if you’re a prospective company looking to take someone on to handle your customer feedback, until this is done - don’t waste your capital!
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Don’t use unless you have to
All around a crappy app. Don’t use unless you have to. The desktop version is 100% more functional. I often need to sign out and sign back in again just to bypass coding glitches.
Crashing
The app gets all the way to the report then crashes. What an inconvenience.
Let down
This app worked great until this last update. When you try to run a report it closes the app on you. Please fix this.
