Bad registration experience
I used this app 3 years ago and it was okay, so I came back today and was trying to register, I did the face verification and then added 6 few photos of mine, the app is saying that my verification doesn’t match my pictures but is absolutely me and all the pictures shows my face clearly and close up even so my guess is they use AI and the AI they use is very bad, the registration is stuck on this step and you can’t do anything else, I can’t delete my pictures or my registration, I can’t request for support, is completely stuck. Very bad experience, don’t bother.
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No matches
1 month of this app and I didn’t match with anyone, I will stick to IRL
Feels like made up profiles.
Not sure, these are real profiles. The response is extremely poor.
Exceptionally poor app design and non existent support
I have no idea how this app is marketed as being in any way “premium”. It is worse than any app I have used, including Grindr.
For starters, you can’t filter by city without paying which means you have people from 0000s of miles away, who you will never even meet? This is just extortion in the form of an app, I haven’t ever come across a free version lacking this basic functionality, and how is anyone going to want to pay if they can’t even see a basic selection in their city.
Secondly, the app support is absolutely awful. It won’t work in app, and so takes you to the browser. Again, not premium in the slightest. Then it takes you round in nonsensical circles with an AI chatbot that offers meaningless answers, that anyone with common sense could figure themselves . When requesting a human it asks you to fill out a form, despite having all your details on account, and promises an hour “within 24 hours”. Outside of services that are low cost, where you would expect basic customer service, I don’t come across customer service where an agent isn’t available immediately during business hours. I tried to ask for a one month free trial, in order to assess the usefulness of the app and got a completely generic AI answer that stated they point blank do not offer this. Where is the customer service?
I don’t know what geographic market you’re targeting, but US and EU audiences expect something complete when it’s marketed as it is. Not a poorly designed app clearly just wanting you to part with your money for the supposedly better paid membership.
For starters, you can’t filter by city without paying which means you have people from 0000s of miles away, who you will never even meet? This is just extortion in the form of an app, I haven’t ever come across a free version lacking this basic functionality, and how is anyone going to want to pay if they can’t even see a basic selection in their city.
Secondly, the app support is absolutely awful. It won’t work in app, and so takes you to the browser. Again, not premium in the slightest. Then it takes you round in nonsensical circles with an AI chatbot that offers meaningless answers, that anyone with common sense could figure themselves . When requesting a human it asks you to fill out a form, despite having all your details on account, and promises an hour “within 24 hours”. Outside of services that are low cost, where you would expect basic customer service, I don’t come across customer service where an agent isn’t available immediately during business hours. I tried to ask for a one month free trial, in order to assess the usefulness of the app and got a completely generic AI answer that stated they point blank do not offer this. Where is the customer service?
I don’t know what geographic market you’re targeting, but US and EU audiences expect something complete when it’s marketed as it is. Not a poorly designed app clearly just wanting you to part with your money for the supposedly better paid membership.
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Serious questions on private info data keeping
Clicked to have my profile removed: they said it was… until I discovered through their emails asking me to keep my account active that it wasn’t. Also while using the app, didn’t respected my choices as basic as orientation: I am heterosexual and was getting messages from same sex when - I checked again - was not what I asked for. It is misleading for those who messaged me and not serious of this app. Once you fill your profile, you literally have to pay to check what it looks like to users and to make changes!!! That is probably the cheapest most ridiculous feature of this app. Avoid
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