Guide is a Waste of Money
I downloaded the ebook after buying the Glasgow Guide book at Waterstones. I was suckered by the promise of more info on the app. The ebook I downloaded wouldn’t open on my iPhone 12. After downloading the ebook to my phone it disappeared from the app so I had no access to it at all. The guide book is poor. No general info on public transport systems in Glasgow, for instance. Wish I hadn’t bought it. Total waste of money.
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No Free eBook or App as advertised on purchase of paper book
As per review by another person there was no eNook or app available as promised on the real book cover.
Please fix this problem or refund me my book price £16.99
Please fix this problem or refund me my book price £16.99
App useless as won’t read QR code
Title says it all really
Really have to pay
Why do u have to pay because that’s expensive mostly if u travel every year or month ur plane ticket is expensive now 9 to 17 dollars about some half useless book
App cannot load QR code
Try to use the QR code listed in the front of the newly purchased inside guide to Japan, but this feels to work. When replying to the support team, the prompts refer to which iPhone model I have “e.g. 6”, showing how out of date this software is given we are now at model 14. A prompt to upload any fault on the page with a photograph (screenshot), crashes me out of the support page. Given the comments from other users, it doesn’t look like there has been any attempt to try and improve this app in many years.
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E-book download
Bought the book, tried to download the ebook for when we’re out and about, no chance. Doesn’t work, waste of time and money. Wish we’d just bought a decent ebook instead as taking a book out with us is not really practical. No idea about content as I assume it’s as out of date as the app!
Horrible
The map feature for Scotland did not work. Very limited tourist and restaurant recommendations. Save your money.
Rubbish
Doesn’t work
Dont get!
Honestly dont waste your time. I thought it would be an ebook of the physical book which would be very useful. Its completely useless adverts. Insight guides
should know better and redo it completely asap.
should know better and redo it completely asap.
QR code in book invalid
Bought the book but cannot access it on the app as the “qr code is invalid”
Fake ebook
Downloaded it but all it says is the ebook cannot be downloaded at the moment. Then I have to carry the hard copy??
Waste of time
Downloaded to support Mauritius guidebook. Pointless. Not huge amount of content & barely any of the web links even worked & those that did often went to unrelated advertising links so couldn’t get any useful info from it.
Doesn’t read the QR code
Unable to use the free app because it doesn’t read the QR code
Freezes
I downloaded the app after purchasing an Insight Guides pocket guide. After I scanned the QR code inside the book, the app froze in the Verification process. The app shows a “Please wait…” message and prevents me from navigating to the next page to answer the first question.
Completely broken, company does not respond to support requests
I’ve purchased a number of Insight Guides over the years that came with a free e-book version. At one point in the past it worked fine. However, for the past year (or two, with the pandemic I’ve lost track) I have been completely unable to log into the app to access them. I had originally set my account up using the Facebook login option, but now when I try to use it I get an error message telling me that it’s in “development mode” and I don’t have access. I’ve tried using the Google login and email login methods with no success either. So then I tried the support link in the app. Wrote out a whole message detailing the issues I’ve been having and what I had tried so far to fix them. And then it failed to send. I finally ended up just tweeting at the company, because that usually works if nothing else does to at least start a dialog (companies don’t like being called out publicly, funny that). No response there either. I’ve pretty much given up at this point, but shame on Insight Guides for not delivering what they’ve promised, and for failing to support their own customers. It’s enough that I’ve started leaning toward other options when I buy travel guides. Very disappointing.
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Really user UNfriendly
Probably okay but I usually give up trying to use it. I have to log in every time, no option to use Face ID and a non-memorable app-generated password which I can’t change. 😖
Unusable
The app is clunky to install. Google authentication didn’t work (Google warning message about incorrect security protocol). Then the book I downloaded won’t open I only get a prompt to copy or save the file. Useless really.
Rip off
No matter how you try to utilize the “free ebook” that is included with the purchase of the book, it won’t work. It will send you around in circles until it drives you crazy. Waste of time and money as I purchased the book specifically for the ebook feature.
Why pay twice?
I downloaded this app because it has a page devoted to it in a berlitz travel book, but the book has no qr code so id have to pay twice for the same content. What's the point? Also, the activities search doesn't work.
No thanks
No problem loading onto my old iPhone. Couldn’t find Madeira for some reason so searched my local area App was showing me events and activities over 200 miles away! Money was also in dollars - there is life outside America. Deleted it and got a book. Much more reliable.