Just terrible - DONT USE PARTIAL AMOUNT
The process of redeeming is awful. Redeeming a partial amount does not work. It will use the entire amount. Manager settled up with cash but that won’t always be the case. If you can’t redeem in full, don’t use this terrible horrible no good very bad app.
Do something else
If you want to give someone a gift, I highly suggest you find one that does NOT require them to download this annoying, clumsy app!!!
Broken and could not retrieve my gift card
Received a gift for a restaurant and was forced to download the app but the redeem in the app didn’t work. We are down 100$.
Awful
Please don’t use this service. I got a gift card via InstaGift and it has been unreasonably difficult to use. Why do I have to create a InstaGift login to access my gift card? Why does the provided code not work on the merchant’s website? Will the it work if I use it in-store? Who knows. InstaGift is needlessly complicated, unclear, and pointless.
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Very awkward app to try to use at the restaurant
We received a lovely gift card to a nice restaurant for Christmas. Unfortunately, the gift required us to download this app to access the gift amount. The app is clumsy at best. After signing up for an account, and successfully retrieving our gift into the account, I logged out. I later decided to sign back in to make sure it would work at the restaurant. The app no longer recognized my password, and required me to enter a new password which I did. My gift card had disappeared and there was no record of it except for the printout from our giftee, and no record of it in the app. I spent the entire afternoon trying to contact the app developers and rescue our gift card. It finally worked late in the afternoon, so I thought we were OK. I even performed one last sign in to make sure it was working before we went to the restaurant. It worked! Fast forward to the end of our meal at the restaurant, and imaging our chagrin when I was unable to access my account on the app! After much angst and embarrassment, the restaurant decided to accept our paper printout detailing our gift. I hope I never have to use this app again.
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Convenient and No Problems!
Have used this app after for about 2 years and we have not had any problems! It has been nice to be able to keep the gift card on my phone. Like the option of being able to print the gift card, as well. That being said, we have used it for only one particular restaurant, but many times for that one restaurant. So far, it has worked out great!
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Garbage app
No idea why any restaurant would sign up for this trash.
Some else used our gift card
Truly awful. When I came to redeem the $100 egift card by following the steps to enter the code into the app, I got the message, “Sorry, that certificate is already in your account.” However, it was a brand new account, just downloaded from app store, and the account balance still said $0. To test it out, my wife tried the same steps on her phone ... new app install, new account (with her details), but same $100 certificate code. Low and behold, she got the same message, telling her it was already in HER account. I call B/S
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Unsatisfactory
Could not even log into the app while we were at the restaurant and it was time to pay. Logged in from the computer after we got home. The gift card shows as redeemed, but no history is available, and we believe there was a significant balance. Do not trust this app at all.
