A must have app for home owners
Response from developer
Thank you so much, Lisa, for sharing your experience! We’re so glad InstaService could help you handle the plumbing emergency quickly and save you time and money. This is exactly why homeowners and property managers love InstaService — a trusted on-demand home services platform where you can book plumbing, handyman, and cleaning services in under a minute without the hassle of calling around. We appreciate you trusting us for your home maintenance needs — and don’t forget, you can earn exciting referral rewards like iPads, MacBooks, and even a Tesla by sharing your referral link with friends and family! Start sharing here: instaservice.com/refer Looking forward to serving you again for any plumbing repairs, clog removal, or home services in the future. — Team InstaService | On-Demand Handyman, Plumbing & Cleaning Services
Fraud!!!!
I ended up hiring another company to finish the work. Customer service wasn’t helpful either and couldn’t explain why I was charged for a job that wasn’t completed. Very disappointing experience.
Very horrible app and service
3 times cancelled last minutes
Highly Recommended Super Happy 😀😀
Booked a cleaner for tomorrow last minute and honestly it was smooth. Found someone within 30 minutes and she confirmed right away. That's exactly what I needed.
The app is pretty easy to use, no complicated steps. Just search, select and book. Done.
She came on time and did a decent job. Not perfect but good enough for the price. Some corners were cut but nothing terrible.
Misleading, broken, and a complete waste of time
What makes it worse is the customer support, which is either terrible or nonexistent. I tried reaching out for help, but the app crashes every single time I attempt to send a message to support. The app fails at the exact moment you need help the most. So not only is the booking experience broken, but the support system is broken too.
This app creates the impression that you have choices, flexible pricing, and support if something goes wrong. In reality, you hit hidden limits, dead ends, and crashes. If your service is under $120, do not expect a smooth booking experience. And if you need help, do not expect support to save the situation. An app that blocks bookings, hides important restrictions, and crashes when contacting support is not ready to be trusted
Response from developer
Hi, we’re truly sorry for the frustrating experience and for the trouble you faced while trying to contact support. That is not the experience we want any customer to have, and we appreciate you bringing this to our attention. To clarify, the minimum service amount is shown before placing the request, so customers can review the total before confirming the booking. Also, the minimum amount requirement currently applies only to cleaning services, not all service categories. Other services such as handyman work, TV mounting, plumbing help, furniture assembly, and device installation may have different pricing structures depending on the service, location, time, and scope of work. That said, we understand your feedback that this should feel even clearer upfront, and we will review the app flow to make sure the minimum service amount is displayed more prominently before customers proceed. We’re also sorry that the support message flow crashed when you tried to reach us. That should not happen, especially when a customer needs help. Our team will investigate this issue and work on fixing it immediately. Please email us at support@instaservice.com with your account or booking details, and we’ll be happy to review your case and assist you directly. Thanks for your feedback. We will use it to improve pricing clarity, app reliability, and customer support.
Great service app
Jose was awesome and the App is great
Response from developer
Thank you so much for your continued trust in InstaService! We're thrilled to hear that each of your experiences with our house cleaners has been top-notch, and it's great to know the on-demand feature worked seamlessly for you. Your recommendation means the world to us, and we're excited to continue delivering exceptional service. Looking forward to serving you again soon!
TV Mounting
Response from developer
Hi, we’re truly sorry for the frustrating experience and the inconvenience caused by the cancellation, rescheduling, missed time window, and lack of response from the service provider. This is not the reliable home service experience we want any customer to have. At InstaService, once a provider accepts a booking, we expect them to honor the scheduled time, communicate clearly, and complete the service professionally. In this case, we understand that the provider was delayed with another customer, but we also recognize that this should have been communicated to you much earlier and handled better by our team. We take provider reliability very seriously and will review this booking, the provider’s response time, and the missed schedule window internally. Provider cancellations, delays, and poor communication directly impact their reliability score and future visibility on the platform. Please contact us at support@instaservice.com with your booking details so we can review the case and work toward a fair resolution. We sincerely apologize again and appreciate your feedback, as it helps us improve provider accountability, scheduling reliability, and customer support.
Still need improvement
Cleaning option of living room
Platform
Single Gal
Everything went smoothly
tv mount
InstaService Coordinators Incompetent
My issue was with the service is the coordinators who did not reach out when they saw two requests for handyman services to confirm that I wanted two people to be there at the same time to complete the job. One contractor was rescheduling up until the appointment time, and the coordinators never reached out to adjust the schedule or find a resolution. Not expecting the service provider, I did the job with the other handyman and tried to cancel the job. I was charged a cancelation fee because of the coordinators inability to communicate ahead of the appointment and manage expectations.
Tip: manage expectations of your customers or allow request to be linked.
Response from developer
Hi, thank you for using InstaService for multiple requests, and we’re glad to hear that the providers for your previous handyman and plumbing jobs did great work. We’re sorry for the confusion with this specific request. In this case, the provider was delayed while completing another job and messaged you directly that he would be about 30 minutes late. We understand the timing created frustration, especially since you had multiple handyman requests around the same time. Regarding the cancellation fee, we have refunded it to you. Since the provider had already traveled to your location after confirming that he would arrive late, InstaService separately took care of compensating the provider. For future bookings, if you need multiple providers at the same time or want multiple requests coordinated together, please mention that clearly in the customer instructions while placing the request. That helps our team and providers understand the requirement upfront and coordinate the schedule more effectively. We appreciate your feedback and will continue improving our communication, scheduling coordination, and customer experience.
