Amazing!
The IntelliCenter 2 system has significantly enhanced how I manage and interact with my pool equipment. From installation onward, the experience has been straightforward and professional. Compared to previous automation systems I’ve used, IntelliCenter 2 is a clear step forward in terms of responsiveness, connectivity, and overall design. The touchscreen interface is well-organized and easy to understand, and it communicates seamlessly with the Pentair Pool app. I particularly appreciate how reliably it stays connected to Wi-Fi and how quickly it responds to changes made via the app or directly on the panel. The system is also much more stable and less prone to crashes or lag than older versions. As someone who values both convenience and reliability, IntelliCenter 2 has exceeded my expectations. It brings a modern, thoughtful approach to pool automation and has become a central part of how I maintain and enjoy my pool. Highly recommended for anyone looking to upgrade their pool control system.
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Only works 50% of time
Nice app when it works, but 1/2 the time when I start app, starts at login screen and says it won't connect.
Grabow pool
Still have not been able to connect my pool to my iPhone, it does not recognize my ip address . I’ve tried it on my iPhone, ipad and it won’t take any of the addresses I had that were indicated on my memory! My pool service tried several times with no luck as well! Where do I go from here? It’s a pain in the but not being able to control my pools functions unless I go out to the panel and do it manually! A few years ago my pool was struck by lightning, right after I got out, at that time it cost me $3400 to replace pool electronics! Pool was easily controlled by my phone and ipad. You people made you’re change to the software with no warning! One day it worked and the next day it didn’t! I’m a very disgusted customer!
Sincerely Gary Grabow
Sincerely Gary Grabow
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Works great when it works
The system and app are great but t keeps falling off the network. Can’t really get any help
Horrible App
What a horrible app. Even after a Pentair rep looked at it, while at my home the app will not connect after dozens of attempts. On the rare occasion it does connect, you have to do everything twice or more in order to save changes (lights, clean schedules, pump ops, etc.). It will never connect when away from the home network. The rep said an update would occur within a week and would resolve the problem. That was several weeks ago. Horrible app. Horrible customer service.
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Alexa integration
The Alexa integration on this app is great. The thing is you need to create a routine that translates “Alexa, what is the pool temperature” to “ask Pentair what the is pool temperature”. you can do this for the spa / pool on and off, and even the light on and off.
Pentair intellicenter II very glitchy
Frequently when I think I’ve turned off the heater it is not off and since I normally don’t check the pool temp daily I’ve had some very expensive gas bills I would attribute to this. I am now checking more frequently. Also, I find that I can’t always login The app asks me to logoff and when i logged off I can’t reconnect to the system. The only reliable way to login is to restart my phone. I’ve used IAqualink. My pool guy recommended Intellicenter. I do NOT agree it is better than IAqualink.
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Intellicenter2
Good technical support when needed assistance.
Not working at all, no response from Pentair
This app was working great for about 4 weeks, now it is disconnected from our pool. I have sent 2 emails to customer service & have not had an answer so maybe they will respond to the review. It is frustrating that other reviewers have mentioned the exact same problem & Pentair has no solutions for this known issue publicly available. I am logged in but disconnected from the pool. It will not connect & is asking for an IP address & Pin. My pool builder doesn’t even have an answer to this. Please help Pentair!!! Please do not tell me to email your customer support, I’ve done it twice…check the emails & respond to that.
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Never can log on
I’ve had this new app a few months. No matter what I try, I can never log on and the system never recognizes my username or passcode. So frustrating to use and can’t do anything without going over to the actual control panel. I have check and tried and rebooted several times.
Bugs
Trying to control the SPA temperature with Apple Watch Ultra 1 , cannot increase temperature , just decrease, I was using screen logic before , it seems this app is not mature yet , not recommend to upgrade from screen logic controller
Pentair acts like they are interested in fixing issues
but after the initial contact they send because of these feedback pages you never hear back and things remain the same
my biggest issues is both the web based and App
do not show actual energized features at log on
( web shows all off yet will display the pump speed of an active
pump) and the App verifies connection but
won’t make changes and ultimately will tell you
there is an issue and ask if you want to wait or log off , but that takes a while to show up so you think your changes are taking place , best to log off / log on every time
my biggest issues is both the web based and App
do not show actual energized features at log on
( web shows all off yet will display the pump speed of an active
pump) and the App verifies connection but
won’t make changes and ultimately will tell you
there is an issue and ask if you want to wait or log off , but that takes a while to show up so you think your changes are taking place , best to log off / log on every time
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Awesome!
Having such a great app like this is one more reason to get Pentair.
Loving this app.
The colors, the ease, and the cutomer service are all fabulous!
Was good. Now terrible.
No way to reach support. Isn’t connecting. Asking for IP and passcode. Never asked that before
Just needs to be more reliable
Reliability getting better and better with the upgrades over the last few years. Still need to close it and reopen for every single use. Sometimes it completely drops off line and can’t be controlled remotely. We like to heat the hot tub remotely when solar power is max and not to be able to do that is frustrating. Also I’m worried I won’t be able to turn off the hot tub heater remotely and will have to keep drawing electricity from the grid until I can get home and manually shut it off. Overall great app though!
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App is buggy and unsupported
I have a new system. One month old and have expensive buyer’s remorse. To operate the pool you are totally dependent on the app, which is terrible. Offline and inoperable constantly. When the app won’t work, neither will your pool or spa. And if you need customer support , it’s only available during their business hours. Don’t buy Pentair automation for your pool.
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Still still have to force quit the app every time I reopen it
Can you guys please fix the app so when you reopen it from the background, it refreshes the information instead of just acting like the app functions, but then doesn’t until you force, quit and start over. I cannot be the only user that suffers from this terrible bug frustrates the heck out of me
Poor server uptime
Decent control app when the server is up but useless when it is down. We have a lot of home automation apps but this one by far has worst reliability with respect to server uptime. Support blames “wifi” strength but the controller is not 10 feet from the access point and no other service in our house is this poor. I wish I chose someone other than Pentair for our controller because they take no responsibility for their server uptime. Read other reviews if you do not believe me.
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Freeze protection
Beware! With some updates, freeze protection turns off!
