Great Product
I felt it was important to revisit and update my original review of Intellist after having the opportunity to interact directly with Matt, the developer.
My initial review expressed concerns regarding the application’s functionality and the level of support available. However, after communicating with Matt and seeing firsthand his dedication to addressing those concerns, I can confidently say that my original assessment of the developer’s support was mistaken.
Matt has been nothing short of exceptional. He has taken the time to listen to every concern I raised, thoroughly address my questions, and demonstrate a genuine commitment to improving the user experience. His responsiveness, professionalism, and willingness to help have far exceeded my expectations.
Looking back at Matt’s response to my original review, I now recognize just how sincere his statements were. His actions have absolutely reinforced his words, and that speaks volumes about his integrity and dedication as a developer.
In today’s world, where customer support can often feel impersonal or nonexistent, it is refreshing to encounter someone who genuinely stands behind their product and values the people using it.
I believe it’s equally important to acknowledge exceptional service as it is to raise concerns when expectations aren’t met. Matt has earned that recognition, and I sincerely appreciate the time, effort, and attention he has devoted to ensuring my concerns were resolved.
My experience has completely changed my perspective on Intellist and, more importantly, the developer behind it. I would encourage anyone considering this application to recognize that there is a dedicated, responsive, and genuinely invested developer standing behind the product.
Thank you, Matt, for demonstrating what outstanding customer support should look like.
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Title: Great Inventory Management Potential, but Support and Cloud Sync Need Improvement
We have been using Intellist to manage inventory in our service vehicles, and overall, the application has proven to be a useful and well-designed tool for tracking materials, equipment, and supplies.
The interface is relatively straightforward, and the inventory management features make it easy to organize and maintain an accurate record of what we carry in our vehicles. For field service technicians, having an organized inventory system readily available is extremely valuable, and Intellist does a commendable job with its core functionality.
Unfortunately, our experience has not been without frustration. One of the primary reasons we selected this application was its advertised ability to synchronize inventory through the cloud and share lists among multiple users. Despite our efforts, we have been unable to get this functionality working as expected.
More concerning is the apparent lack of customer support. We reached out to the developer seeking assistance with these synchronization issues and, more than a month later, have yet to receive a response or acknowledgment of our request.
For professionals relying on an application as part of their daily operations, dependable functionality and responsive technical support are essential.
Intellist has tremendous potential and already provides a solid foundation for vehicle inventory management. However, until the cloud synchronization issues are addressed and customer support becomes more responsive, it is difficult to recommend the application without reservations.
We genuinely hope the developer addresses these concerns, as we would like to continue using and supporting this product.
Response from developer
Thank you for taking the time to write such thoughtful and detailed feedback. I’m really glad to hear Intellist has been useful for keeping your service vehicles organized. This is a perfect use case for the app. I’m so sorry about both the sync trouble and the silence on your support request. That isn’t the experience I want anyone to have. My support inbox had a problem that kept some messages from reaching me. It’s fixed now, and I appreciate you reaching out despite it. Apple also has a delay of a few days before I see reviews after they're submitted so I am just seeing this. On sync: I found the issues behind cloud sync and shared lists, and an update with the fixes is going out this week. I've also updated a few background items and I hope you'll find some other improvements in responsiveness. I’d love to hear more about your setup and the issue you're experiencing so I can make sure this update solves the problem for your team. Please try emailing me again at support@intellist.app and I’ll follow up asap. Thank you again for sticking with Intellist and for the kind words about its potential. I’m committed to earning a recommendation without reservations. — Matt, Founder of Intellist
