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InteractiveServiceAssistant

InteractiveServiceAssistant

Das Navi für Servicetechniker

36 ratings
11 reviews
🔧 Utilities
📊 Productivity

Details

  • Released
  • Updated
  • November 17, 2020
  • May 4, 2026

Features

Developer

Vaillant Group
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InteractiveServiceAssistant screenshot #1 for iPhone
InteractiveServiceAssistant screenshot #2 for iPhone
InteractiveServiceAssistant screenshot #3 for iPhone
InteractiveServiceAssistant screenshot #4 for iPhone
InteractiveServiceAssistant screenshot #5 for iPhone
InteractiveServiceAssistant screenshot #6 for iPhone
iphone
ipad
⭐11
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❓8 answered
FAQ↘︎
📦~ in 3 months
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About

This app acts as a navigation system for service technicians, providing interactive step-by-step instructions for installation, maintenance, and repairs. It uses text, images, and videos to guide users through service processes, improving efficiency and service quality.

✓Step-by-step interactive instructions
✓Text, image, and video guidance
✓Scan function for product selection
✓Quick access to process steps
✓Resource planning for service calls
✓Documentation and reporting function
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What's New in InteractiveServiceAssistant

5.0.46

May 4, 2026

In dieser Version wurden einige Verbesserungen und Optimierungen vorgenommen.

User reviews

Most RecentHighest RatedLowest Rated

??? Funktioniert nicht

Selbst die angezeigten Beispiele von Geräten lassen sich nicht aufrufen. Kann die positiven Kommentare nicht nachvollziehen.
Klaus der CheckerKlaus der Checker

Gute Hilfe

Hilft super bei Inbetriebnahmen und Reparaturen. Man vergisst keine Einstellungen und alles wird dokumentiert.
SljlflSljlfl

Danke für das Hilfsmittel !

Unterstützt uns beim Kunden sehr gut und ist leicht zu bedienen
Prometheus448Prometheus448

Klasse App

Hat mir schon einige Male vor Ort geholfen, so dass ich den Fehler in der Anlage schnell finden konnte.

Es ist übrigens keine reine offline App, wie ein Nutzer bereits vormals schrieb. Die benötigten Inhalte bekommt man Online und Offline
MaxFedererMaxFederer

Sehr hilfreiches Tool!

Ich nutze es täglich zur Fehlersuche. Die Bilder sind eine große Hilfe und auch die Messwerte der Bauteile werden mit angegeben.
Fotofreund1972Fotofreund1972
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FAQ

What is InteractiveServiceAssistant used for?

InteractiveServiceAssistant functions as a navigation system for service technicians, offering step-by-step instructions for various service tasks like installation, commissioning, inspection, maintenance, and repairs. It aims to improve service profitability by enhancing troubleshooting and operational efficiency.

How does InteractiveServiceAssistant help with troubleshooting?

The app improves the troubleshooting success rate by allowing users to select products via a scan function to quickly find the correct process. It provides clear instructions with images and detailed steps, ensuring service quality even for less experienced technicians.

Can experienced technicians benefit from InteractiveServiceAssistant?

Yes, experienced technicians can utilize the 'show all process steps' quick-start function. This allows them to jump directly to any point in the workflow where they might have questions or need assistance, streamlining their work.

How does InteractiveServiceAssistant assist with planning service calls?

When the product name and error code are known, the app can quickly display the necessary resources, such as tools and spare parts, required for the service appointment. This aids in optimal deployment planning.

What is the documentation feature in InteractiveServiceAssistant?

The app includes a documentation function that allows for quick and easy recording of service activities. This enables technicians to provide customers with a detailed activity report.

How do I get access to the technical information in InteractiveServiceAssistant?

After downloading the app, you need to register for ISA on the Vaillant FachpartnerNET. Upon registration, you will receive login credentials to access the technical information and process details for various Vaillant gas appliances and heat pumps.

Does InteractiveServiceAssistant support older Vaillant device generations?

Yes, the app provides process information not only for current Vaillant devices but also for older generations, such as the ecoTEC /2. Processes for additional products are continuously being integrated.

What devices is InteractiveServiceAssistant compatible with?

InteractiveServiceAssistant is available for iPhone, iPad, and iPod, indicating broad compatibility within the Apple ecosystem for service technicians on the go.