Completely garbage
1 star does not quite describe how bad this product is.
Like many others, it rarely works, signal is good, but their infamous proprietary communication module reliability fails every single time, requiring a physical reboot (unplug and replug the device) which obviously completely defeats the purpose of remote control.
When you think they reached the bottom, the developers kept digging to new lows, now spamming users to get them to purchase and upgrade to the intouch3- and subscribe to a monthly premium subscription.
Like many others, it rarely works, signal is good, but their infamous proprietary communication module reliability fails every single time, requiring a physical reboot (unplug and replug the device) which obviously completely defeats the purpose of remote control.
When you think they reached the bottom, the developers kept digging to new lows, now spamming users to get them to purchase and upgrade to the intouch3- and subscribe to a monthly premium subscription.
Show more
Not working on cellular AGAIN!!!
Was working well for a while. Now there is always a green light on. I have reset the module and reinstalled the app. Still nothing
Never connects
The circle just spins
Barely works
Connects 1 out of 100 times
Connexion problème
Toujours déconnecter même avec du bon signal .
Buggy!
Like many others I purchased the wifi module for my bullfrog spa to control it while away. Especially important since it is at a vacation home and checking in on it in the winter and raising the temperature prior to heading there were the key functions I was looking for. It connects sporadically and the controls work on and off. Seems to happen when I need to change it. Disappointing since this was a $500 addition to the cost of the already pricy spa.
Show more
Awful!
Forced to update this very buggy app, and it required me to re-login and verify my email. It said it sent an email confirmation but I never received it. Now I can’t use the app at all!
I was hoping all the issues were finally fixed…. LOL!!!
I was hoping all the issues were finally fixed…. LOL!!!
Worst App
This is the worst and most some timed app I’ve ever seen. If it works 1 time a week, we’d be lucky. It’s ridiculous and the maker of the app doesn’t seem to care, you can’t even get in touch with them!
Rubbish
Description is rubbish simply because majority of time it does not connect to the spa even when the device is placed next to the spa. Dreadful system
Accessibility noncompliant
I bought my spot at Trevi in Montreal. I chose specifically the model I have with the transmitter so that I can manage the spa through the app on my iPhone. I am blind. We are in 2026. Apps are very easy things to develop, even teenagers make them. This company is unable to create an app with simplicity, access to all functions and even label the buttons properly so that blind users using voiceover or magnification features built into Apple devices can be independent and enjoy their spa. Not possible to manage anything. a very unfortunate product and accompany who really doesn’t seem to care about making their product user-friendly, universally accessible, and responsive to the needs of its clients
Show more
Garbage
This app is GARBAGE it has never worked right since I have had my spa. Now they want to make a new app and charge you $99 for it. They should give it everyone for free just because of this app we have NEVER working. I will never download the new app to pay money for something that probably does not work like the current app.
Show more
crazy bad and a 100$ upgrafe
headline says it all, hardly ever works and an upgrade announced but it will cost $100 for the same ap. Horribly bad!
I’d give it 0 if I could
This is the most useless app ever! I was told there were alerts for low temperature or power interruption. This was appealing as we frequently travel. The only thing I could do on this app was check the temperature, and only if I was lucky that it connected. We have extenders all over the house and I put one inside the window beside the hot tub, still had problems. Don’t bother
Show more
This is rough
How do you make something as simple as a programmable thermostat so difficult? UI is unintuitive with icons that make no sense.
Often down & very limited abilities
30-40% of the time the app is down and has to be reset. The features are much too limited. Cannot verify what time the spa is set to. Most functions can only be done from the spa aside from setting the temperature and filter and econo cycles. App seems outdated and archaic.
Poor
App only works 1 in 10 times that I try to control the spa. Both phone and spa are connected to the same wifi but issue continue. App Needs an update
Junk
The device and its software worked for the first month or two, but its worthless now. I spoke with technical support at one point and were able to run troubleshooting, which got it working again for a day and then it stopped working again. I’ve run the same steps over and over and cannot get it to connect with my device.
Show more
Work !!! 1 time on 10
Poor connexion services…
Works well enough
Helps me manage my hot tub remotely however the app cannot set the clock time you still need to do this manually at the control panel which looses a star for me but still very useful.
Update doesn't work
We were forced unexpectedly to update to this app and it doesn't connect to the spa despite the previous gecko app working fine ! Now we don't have remote control what a disappointment
