Endless Loop
When the app worked it was good. Unfortunately you just end up in a login loop. You have to use the desktop version which is extremely annoying and inconvenient
Broken app
Similar to the other review, after updating the app it goes into a continuous login loop. Unable to access my accounts. Not good.
Login problem
This app is worthless if you can log in. And that’s what happens…login loop hell.
FIX IT!
FIX IT!
Login failure loop for months
They’ve had the same login failure bug for months now and still haven’t fixed it.
Sign in glitches
Haven’t been able to sign on for 4 days now. This isn’t the first time this terrible app has done this. Uninstalled/reinstalled and still nothing. Not a good thing if you’re wanting to make moves in a volatile market.
Login failure loop
It’s a great app, if you can log in. In the last couple days, I’ve had two sessions where the app couldn’t log in and returned to the login page repeatedly, whether via FaceID or UN/PW login, like it was caught in an endless login failure loop on the backend. I could successfully log in via the website with identical UN/PW credentials, minus the authentication, so maybe it has something to do with backend authentication handshaking. Then mysteriously the issue resolves for a while, then returns again later. Can you guys PLEASE fix this! I never had this issue before until this last update.
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Login loop
Cannot find an easy way to contact app support. I try to login using credentials or Face ID and it just directs me to the login screen over and over again. Stuck in a loop and don't see any way to report the issue except coming here.
Can’t login
Stopped working. Crashes at login on every try
Pure Garbage
Used to work and nice to see my total account value. Now stuck in infinite loop of login, provide 2FA, then back to login page. Deleted app, rebooted phone. Trash. The MassMutual app works great but doesn’t have an account balance.
Fix your app, amateur hour!
Fix your app, amateur hour!
No Access/MFA Failure
Since the change over in mid 2025 multifactor authentication (MFA) has become mandatory, and problematic. There are days MFA just doesn’t work on a mobile.
Like today’s multiple login attempts: before market open, after market open, after market lunch—zero MFA codes sent, including with ‘did not receive code’ link.
Clearly change has not been for the customer benefit.
Like today’s multiple login attempts: before market open, after market open, after market lunch—zero MFA codes sent, including with ‘did not receive code’ link.
Clearly change has not been for the customer benefit.
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Cannot access
I used to appreciate this app for the ready access it gave me to my financial information however, of late it’s been impossible to sign onto the app. I go through the logon procedures and receive the 2FA but then the sign in process just starts over again… Ad infinitim!
Continues to have login issues
After an update I’m again stuck in a login loop. This app inspires no confidence in the brokerages that use it.
Great app when you can get into it, which is never
Everytime I try to log in, whether with password and 2FA or with Face ID, the app just sends me back to the login page in a continuous loop.
When the app worked, it was great but kind of pointless if I can’t even log in.
When the app worked, it was great but kind of pointless if I can’t even log in.
Log in issues
After entering password, the screen goes white and then it goes back to the login page.
App is missing tabs
My app is missing the messages tab that is supposed to be at the bottom of the screen. Also missing the section titled Performance.
I tried to contact support and got nowhere.
I tried to contact support and got nowhere.
Unable to Login
This app is horrible. They have two factor authentication on which is usually fine, but even after entering the code sent to my phone, I still cannot log on. I contacted my financial professional for support who disabled the two factor authentication and then reset my password and still no success. I even changed my password myself and again, no success. I am unable to view my own accounts. It is frustrating, ridiculous, and needs to be fixed.
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Junk
Pretty terrible app probably will change my financial advisor because they use this piece of junk app. Fraught with errors very limited visibility of your accounts. No reports this thing is amateur hour for sure.
Sign on not executed
I have an iPhone 16 pro max running iOS 26.1 and I can’t sign on. I go through the whole process, get the success! image, then back to Sign In. I’ve deleted and re-added the app.
Terrible app
I updated it and next time it wants to do it again. When open on iPad it looks like an iPhone app. The app only displays basic choices, no access or documents section for example. This is reflective of an amateur web site. Now, it’s just doing a circular login, over and over, same on iPhone and ipad. If i could remove a star, i would. Makes one suspect a fake app - not an inspiration of confidence.
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Face ID breaks with VPN
With a VPN enabled, the app will recognize and return a seemingly successful authentication action - but immediately loop me back to the login with Face ID. Not sure why the login screen breaks with a VPN enabled. Kind of dumb if you ask me
