Investor 360
Since it updated Cannot Log into APP. Tried everything to get this Fixed. Have to Log In On my Laptop. HELP
Log in Issue
Trust the other reviews saying about the log in loop. 7/22/26 its still doing it. PC ui is so much for friendly and bug free but for now stay away from this app until they fix their issues.
Not good
I can login through a web browser, but this app won’t accept my password. I had to reset my password, because of to many attempts! This is ridiculous!
Can’t log in
The app hasn’t worked in a year. Like many other reviews, I go to log in with my information and it sends me right back to the home page. So frustrating that it’s been broke for such a long time.
Never works
This app never works. I have deleted and downloaded again multiple times. I set up to login with Face ID. It never works.
Endless Loop
When the app worked it was good. Unfortunately you just end up in a login loop. You have to use the desktop version which is extremely annoying and inconvenient
Can’t login
Login screen won’t let me type in my credentials. Can’t even bring up a keyboard screen. Unusable app!
Broken app
Similar to the other review, after updating the app it goes into a continuous login loop. Unable to access my accounts. Not good.
Login problem
This app is worthless if you can log in. And that’s what happens…login loop hell.
FIX IT!
FIX IT!
Login failure loop for months
They’ve had the same login failure bug for months now and still haven’t fixed it.
Sign in glitches
Haven’t been able to sign on for 4 days now. This isn’t the first time this terrible app has done this. Uninstalled/reinstalled and still nothing. Not a good thing if you’re wanting to make moves in a volatile market.
Login failure loop
It’s a great app, if you can log in. In the last couple days, I’ve had two sessions where the app couldn’t log in and returned to the login page repeatedly, whether via FaceID or UN/PW login, like it was caught in an endless login failure loop on the backend. I could successfully log in via the website with identical UN/PW credentials, minus the authentication, so maybe it has something to do with backend authentication handshaking. Then mysteriously the issue resolves for a while, then returns again later. Can you guys PLEASE fix this! I never had this issue before until this last update.
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Login loop
Cannot find an easy way to contact app support. I try to login using credentials or Face ID and it just directs me to the login screen over and over again. Stuck in a loop and don't see any way to report the issue except coming here.
Can’t login
Stopped working. Crashes at login on every try
Pure Garbage
Used to work and nice to see my total account value. Now stuck in infinite loop of login, provide 2FA, then back to login page. Deleted app, rebooted phone. Trash. The MassMutual app works great but doesn’t have an account balance.
Fix your app, amateur hour!
Fix your app, amateur hour!
No Access/MFA Failure
Since the change over in mid 2025 multifactor authentication (MFA) has become mandatory, and problematic. There are days MFA just doesn’t work on a mobile.
Like today’s multiple login attempts: before market open, after market open, after market lunch—zero MFA codes sent, including with ‘did not receive code’ link.
Clearly change has not been for the customer benefit.
Like today’s multiple login attempts: before market open, after market open, after market lunch—zero MFA codes sent, including with ‘did not receive code’ link.
Clearly change has not been for the customer benefit.
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Cannot access
I used to appreciate this app for the ready access it gave me to my financial information however, of late it’s been impossible to sign onto the app. I go through the logon procedures and receive the 2FA but then the sign in process just starts over again… Ad infinitim!
Continues to have login issues
After an update I’m again stuck in a login loop. This app inspires no confidence in the brokerages that use it.
Great app when you can get into it, which is never
Everytime I try to log in, whether with password and 2FA or with Face ID, the app just sends me back to the login page in a continuous loop.
When the app worked, it was great but kind of pointless if I can’t even log in.
When the app worked, it was great but kind of pointless if I can’t even log in.
Log in issues
After entering password, the screen goes white and then it goes back to the login page.
