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MassMutual

MassMutual

Insurance & Financial Services

5.9K ratings
62 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • July 20, 2020
  • July 9, 2026

Features

Developer

MassMutual
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Reviews summary↘︎
⭐62
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🔄6+ apps
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❓5 answered
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About

Manage your life insurance and retirement accounts conveniently from your mobile device. Handle payments, review balances, access policy information, and update beneficiaries all in one place.

✓Manage life insurance and retirement accounts
✓Handle payments and premiums
✓Review account balances and policy info
✓View and manage beneficiaries
✓Request policy loans
✓Access paperless documentation
✓Set up recurring payments
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What users say

Summarized from real user reviews of MassMutual. Based on 5.9K reviews and a 4.8/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

  • 👍Easy to use
  • 💰Reliable payment process
  • 🌟Great user experience

Negative things

  • 🐛Login issues
  • 🚫Lack of features
  • 📱Compatibility problems
  • 🔒Security concerns
See all reviews

What's New in MassMutual

3.3.0

July 9, 2026

• Introducing Search experience. • Enhanced Notification experience to view and manage your notifications. • Enhanced customer focused payment history display. • Minor Bug Fixes. Look out for additional updates in the future - and as always, thank you for using the MassMutual app.

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User reviews

Most RecentHighest RatedLowest Rated

little usefulness

I have been a MassMutual client for years, always with the hope that eventually they would get their online offerings to work. But they continue to offer the worst online interface in the financial sector.
Currently trying to enroll in paperless, but you can’t display the entirety of the consent form and therefore can’t enroll.
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OgdenSLCOgdenSLC

Broken

I tried logging in today to pay Bill that should’ve paid automatically and the app has my bank account info, but does not acknowledge that I have any insurance even though I have two policies. They have no after hours support so I have to wait three days to call someone to make a payment that I should’ve been able to do on this app.
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phineasjwphineasjw

Easy Navigation

Awesome easy to use app!
Pastor RobinLPastor RobinL

Stupid Loop

When trying to get into the app to pay my large bill, I got stuck in a recaptcha loop that was never ending. Very annoying
thistlefarmerthistlefarmer

Bad customer experience

Can’t set up online auto pay
Nickname 22222)Nickname 22222)
See 57 more reviews

Developer apps

MassMutual FutureSmart
MassMutual FutureSmart

by Massachusetts Mutual Life Insurance Company

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User experience

🐞

Reported Bugs

4 issues

Greyed-out save button for bank info

Bug

Repeated input required to save bank account

Bug

App freezes or crashes

Bug

Account information not available

Bug
✨

Requested Features

4 requests

Add support for landscape mode on iPad

Feature

Improve facial recognition

Feature

Restore web access

Feature

Allow adding multiple family members

Feature

FAQ

What can I do with the MassMutual app?

The app allows you to manage your life insurance and retirement account details on the go. You can handle payments, review balances, pay premiums, view policy information, manage beneficiaries, and even request cash loans on your life insurance policy.

Is the MassMutual app free to use?

Yes, the app is free to download and use. However, you will need to have an existing account or policy with MassMutual to access its features. The app may display advertisements.

Who is the MassMutual app for?

This app is designed for individuals who are already customers of MassMutual and have life insurance policies or retirement accounts with the company. It provides a convenient way to manage these financial products.

How do I log in to the MassMutual app?

If you are already registered on MassMutual.com or have previously used the MassMutual app, you can log in using the same username and password. New users will need to go through a simple registration process.

What kind of payments can I make through the app?

You can manage various payments through the app, including one-time secure online payments for premiums and loan interest. The app also supports setting up recurring payments and viewing your payment history.