Paying Active Loans
The change in the app for making payments to your loan is asinine. There aren’t any instructions on where to locate it and if I hadn’t touched the little credit/debit card deal on the screen I would’ve never found it. Honestly it was so much simpler before the changes you all made. If you’re going to keep it that way there should be some extremely detailed instructions for your customers.
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Ridiculous
Date of Birth option is ridiculous…. I’m 71 years and I’m not scanning back to 1955 one month at a time.
I’m trying to be compliant with on line business requests but you make it impossible
So keep wasting my time and yours sending me paper
I’m trying to be compliant with on line business requests but you make it impossible
So keep wasting my time and yours sending me paper
More payment options
Can you please add applepay for another form of payment. NW is great with great people!
Thank you!
Thank you!
Not user friendly
I keep trying to change my information on the app and it’s not working for me.
Convenience
The app is very self-sufficient. It is convenient to use and make payments. The major inconvenience is that you cannot call to pay and it takes at least five days for your payment to post.








