Northwestern Mutual User Reviews

What users say

Top reviews

Ridiculous

Date of Birth option is ridiculous…. I’m 71 years and I’m not scanning back to 1955 one month at a time.
I’m trying to be compliant with on line business requests but you make it impossible

So keep wasting my time and yours sending me paper

More payment options

Can you please add applepay for another form of payment. NW is great with great people!
Thank you!

Not user friendly

I keep trying to change my information on the app and it’s not working for me.

Convenience

The app is very self-sufficient. It is convenient to use and make payments. The major inconvenience is that you cannot call to pay and it takes at least five days for your payment to post.

Awful

Hard to believe this is what a major financial institution considers acceptable. Terrible all around. Connecting external accounts is slow and unreliable. Once connected unstable. Confusing UX. Mediocre analytics. And just today I’m told I need an update. So I do. Then When I try I to open the app after the update it’s still stuck on “update needed” page and won’t let me login. Just an endless loop of badness
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easy

simple app to easy. not much more to say

Newest update left me uninformed

I logged into my account after the update and my account information is gone. Nothing in there at all. My insurance plan- gone. My payment receipts - gone. Annual report- gone. Tax documents-gone. Financial representative info-gone. Everything is gone!!!

Great app

Only thing bad is how accounts get out of sync. May not be a NM issue but I wish everything stayed in sync and there was some way to do that

Nightmare… consistent nightmare

Awful trying to receive bills and make payments

Amazing service

Cody Richardson and his team are wonderful and have helped me with all of my needs. Have had deep conversations to better understand my goals and aspirations. Highly recommend!

Get Life Insurance

Great App, but most importantly get life insurance to protect your family!

Linking accounts

Having to constantly re link my bank accounts is beyond frustrating.

Fantastic use of technology

Managing my finances with an advisor has never been easier!

Best financial app in the world

I love this app so much

User Friendly

This app makes viewing and paying my insurance easy. Thank you for making it user friendly!

Amazing financial planning tool

Aggregates all of my financial accounts into one place and provides me a detailed financial plan in real-time. Very valuable tool to have in my back pocket.

Cannot run on IOS 16 anymore

Very frustration!!!!!

It say’s that I need IOS 17 and after to run the app now.

It will down load the prior version…. But when you open the app…it says you must update to IOS 17.

To do that…. I must spend $799 - $1,399 to purchase a new IPhone.

NOT GOING TO DO IT!!!!!
This is Apples way of blackmailing customers into upgrading their phones…. Where the old phone works perfectly fine!!!!

COME ON NWM…. Quit caving to APPLE!!!!
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!

Great

Great app user friendly

Easy to use, see things in one place. Clean design great experience

Slow

It does a decent job of amalgamating various aspects of one's total net worth, but it takes up to 2 days to update the value of one's assets in NM accounts. Even more ideally it would be great to trade within the app.